DH
Donald H
Active since Feb 2017
11
Reviews
0
Industries
Reviews
11 reviews54 months ago
Vodacom only support for products as service NON_EXISTENT
Good day. I would URGENTLY like to get into contact with Dee from Rewards Co who spoke with me on 18th October 2021 in connection with a Vodacom contract renewal. In this conversation, we confirmed all necessary legal arrangements and also recorded as I was advised on the renewal of a Vodacom contract. I also indicated my travel arrangements until 01 November for the courier of a sim device which is even not needed anyway. Since then I have been contacted by couriers and other Vodacom agents about upgrades etc. I also explained to Dee that I was about to move to MTN. I have tried phoning your listed number n this website and get cut off. PLEASE HAVE THE DECENCY AND COURTESY OF RESPONDING TO THIS MESSAGE AND EMAIL ME AS DEE HAD CONFIRMED SHE WOULD DO!!!!!!!!
159 replies
54 months ago
The quick sales pitch without listening
Good day. I would URGENTLY like to get into contact with Dee who spoke with me on 18th October 2021 in connection with a Vodacom contract renewal. In this conversation, we confirmed all necessary legal arrangements and also recorded as I was advised on the renewal of a Vodacom contract. I also indicated my travel arrangements until 01 November for the courier of a sim device which is even not needed anyway. Since then I have been contacted by couriers and other Vodacom agents about upgrades etc. I also explained to Dee that I was about to move to MTN. I have tried phoning your listed number n this website and get cut off. PLEASE HAVE THE DECENCY AND COURTESY OF RESPONDING TO THIS MESSAGE AND EMAIL ME AS DEE HAD CONFIRMED SHE WOULD DO!!!!!!!!
159 replies
71 months ago
Pillar to post - unacceptable
Good day Matshidiso I am afraid you are incorrect. We only got an email to state that the voucher was sent. I refer to my email sent 10 June, as well as the ongoing emails since April – details AGAIN repeated below for your information: Dear Sharon Afraid you are incorrect in your email. See below Good day I have only received a voucher for the booking issue – D Hjul return change to East London. I also got the flight voucher value on this one. On the booking, HOPLKQ, the following summarises what has occurred to date: Ticket purchased and paid: Quantity: Description: Charges: 2 x Air Fare R 635.46 1 x SMS Confirmation R 6.09 2 x Travel Insurance R 52.18 2 x SACAA Passenger Safety R 49.72 2 x ACSA Passenger Service R 173.50 2 x ACS Passenger Security R 44.00 Total Incl VAT R 1,065.00 Payments: Reference: Date: Amount: 10330526 29/02/2020 09:38:26 R 1,065.00 Refund vouchers received: • Voucher Number 210438 • Voucher Pin TTWXRP • Voucher Value R 517.12 • Voucher Number 155272 • Voucher Pin 3ZVRYL • Voucher Value R 37.76 • Voucher Number 210462 • Voucher Pin 52GPVF • Voucher Value R 210.12 Total Voucher redemption R 765.00 Shortfall R 300.00 – charge for flight change as stated which the system insisted on before I could change flight – NO other options allowed despite the online system and information saying otherwise!!! Please advise or resend copy of the R300 voucher issued as we did not receive it PLEASE STOP MOVING ME FROM PILLAR TO POST AND RESPOND TO THE ISSUES I HAVE HIGHLIGHTED!!!!!!!!!! I ALSO RECOMMEND THAT YOU ASK A MANAGER TO HANDLE THIS ISSUE NOW AND THAT I RESPECTFULLY GET ONE POINT OF CONTACT INSTEAD OF DEALING WITH DIFFERING AGENTS ALL THE TIME WHO JUST MOVE ME AROUND IN MY QUERY
0 replies
74 months ago
SAFAIR DISAPPOINTMENT
Good day As a loyal customer of SAFAIR, I am beginning to believe that it is ONLY your cheap flights and on-time service that keeps me with you. It is a pity that you do not believe that Customer service and interaction is also important. Since yesterday morning, I have been trying to change my booking due to my situation in returning to East London. On my profile, I had 2 flights – one for me dated 24th March 2020 ORT to ELS in which the flight changed from afternoon, to late afternoon due to SAFAIR changes – NOT mine My wife’s flight – booking HOPLKQ I had to change due to a cancellation of an event, from ORT to ELS return 01 and 07 April 2020……to rather travel to Durban 30th April return 08 May 2020. This booking changed without ANY cost or charge which was correct. Every time I tried to change my ELS booking, it would NOT allow me to either redeem a voucher due to cancellation, AND incurred a charge fee for change – NOT due to cost of flight which showed R 0.00 The ONLY way I could change – which I did this morning, was to pay the R300.00 fee which I find unacceptable. My 5 attempts or more to email you and my 21 attempts on whats app which ONLY allowed your prompts without even an agent returning a message and my 3 attempts on the call centre line – achieved ****** ALL I respectfully ask that you respond in some form – IN WRITING to confirm an IMMEDIATE REFUND PER YOIUR POLICY. Refer attached as well as email and whatsapp content as sent below a number of times “Good day Booking LHGDBE for DIH Hjul I have now tried to change this flight to return to ELS on 14th April 2020, BUT the system says I do NOT have a free flight change – no change in cost of flight, but change fee. Please clarify as I have not used ANY free flight changes for this and need to change due to office lockdown in EC for which I cannot return from Jhb tomorrow. Your URGENT clarity is needed I utilised a free change of flight for my wife’s booking earlier, but this was a different person, different booking and different destination!!!!!” As said – what a pity that you depend ONLY on your cheap flight cost and flight times – rather than ALSO INCLUDE customer service – with a loyal customer. GET YOUR ACT TOGETHER OR YOU WILL GO DOWN LIKE SAA< SA EXPRESS< etc. etc. etc
0 replies
91 months ago
FNB TERRIBLE BANKING SUITE
Useless banking service Am beyond FRUSTRATION!!!! CCD Couriers phoned me again just now AFTER I had arranged with Premier Banking last week that my debit card would be delivered to a particular individual - had to give name, time and detailed address for today …….NOTHING FOR THE SECOND TIME Today, after due time and date, they phoned from Port Elizabeth to arrange delivery of my card?????The logistics DSGUSTING TO SAY THE LEAST NO ONE ARRIVED AS EXPECTED AS SAME HAPPENED ON FRIDAY 12OctWHEN I GAVE ADDRESS AND GOT CONFIRMATION FOR DELIVERY TO MY WORK ADDRESS - NO ONE ARRIVED I keep getting emails and promised from FNB Premier banking to take action - NOTHING HAPPENS apart from moving from one call agent to another. PLEASE CHANGE YOUR PREMIER BANKING ANNOUNCEMENTS - there is NO dedication - just be truthful and honest, PLEASE!!!!!!! I HAVE HONESTLY HAD ENOUGH - PLEASE ARRANGE COLLECTION OF MY DEBIT CARD AT NO COST OTHERWISE, PLEASE RE-DELIVER TO ADDRESS PROVIDED TELEPHONICALLY LAST WEEK. YOU AGENTS WILL NOT EVEN GET A MANAGER TO PHONE ME - TELL YOUR MANAGEMENT THEY ARE COWARDS.
105 replies
91 months ago
FNB Premier Banking lack of service
Query issued by me July 2018 - only responded to when I phoned Oct 2018...…. Thank you for contacting Premier Banking I would first like to apologise with regards to a request you sent on the 05th July 2018, which was never acknowledged and actioned. I have done my investigations with regards to your request, and we do have internal processes in place for requests that are not attended to, therefore I do assure you that this will be addressed with the relevant Banker who was supposed to assist you and action will taken to make sure that this does not happen again. So....another complaint and promise made...…. I had an extensive conversation with Nothile about this matter. I had received a call from CCD couriers about delivery and the discussion I had was around the fact that I can get the card couriered at no charge to me to ANYWHERE EXCEPT and official FNB Branch – the very branch where I opened the account etc???? Ludicrous to say the least that I must then PAY, to take the time and trouble to go to the FNB branch to collect my FNB issued Card??? Anyway, Nothile and I agreed that it can be delivered to my East London work address (as I commute between Jhb and EL after relocating a while ago). I gave the address – 3rd Floor – Steve Tshwete House – Department of Human Settlements, 31-33 Phillip Frame Road – Chiselhurst, East London. I even stated that I am on the third floor and that we do NOT have office numbers in the building of approx.. 500 people. I then suggested it best to agree a time and they can contact me to come down to security in order to sign and collect. Nothile assured me that as she was organising it at the time of the call (and after I queried the 48 hour to 3 day delay) – that it will be done at 10am this morning 12 Oct 2018 To NO surprise to me – NOTHING occurred. How do I get a simple debit card from this bunch
210 replies
97 months ago
Double claiming despite payment confirmation issued
Life Wilgeheuwel claimed a co-payment from Discovery Savings, as well as us having a payment confirmation for such on their statement issued (paid by credit card) for us to claim back from our own GAP insurance. One month later, still not refunded despite many attempts.
0 replies
102 months ago
Address change frsutration
10 days of emails, phone calls and pronmises The joke continues….just logged into my registered user. I will now send all details to Hello Peter or maybe someone out there who can help resolve MANAGE ADDRESSES Create New Address Name Address Full Service Home 12 Eagle Nest, Glissando Street, Radiokop, Roodepoort, Gauteng, 1724, South Africa Existing Service Cannot Edit or Delete Existing service associated For the record AGAIN ……WE LIVE AT 12 EAGLES VIEW, GLISSANDO STREET, RADIOKOP………..NOT 12 Eagles Nest!!!!!!!!
0 replies
110 months ago
Logged complaint Ref A2-65E6-68UWJ
<p>I was phoned by Vodacom same day as this review and promised actions would be taken as towers were planned in area. I was also advised a technician or someone woould get back to me within another 2 days. Ha ha - HIGH HOPES. USELESS BUNCH. Heard nothing...HOT AIR AS USUAL. As soon as I can - I shall change SP</p> <p>Logged complaint Ref A2-65E6-68UWJ</p> <p>Logged a caomplaint about signal in Wilgeheuwel area on 15 Feb 2017. Got sms to state a response via sms, email or phone call will be done within 2 working days. Absolutely NOTHING to date. When phoning 081 111, the call centre always states high volume of calls so must go online or phone back later as there is no option to talk to a consultant. It is now 02 March 2017 - after 7 phone calls to follow up, NO LUCK, NO RESPONSE. What a pity I am on a contract. Time to change BUT all providers networks seem to be overloaded BUT in SA withn highest data costs in most of the world, we still getNO service response, these large players do NOT care one bit about the man in the street - that is clear. God help SA</p>
109 replies
111 months ago
Logged complaint Ref A2-65E6-68UWJ
<p>Logged a caomplaint about signal in Wilgeheuwel area on 15 Feb 2017. Got sms to state a response via sms, email or phone call will be done within 2 working days. Absolutely NOTHING to date. When phoning 081 111, the call centre always states high volume of calls so must go online or phone back later as there is no option to talk to a consultant. It is now 02 March 2017 - after 7 phone calls to follow up, NO LUCK, NO RESPONSE. What a pity I am on a contract. Time to change BUT all providers networks seem to be overloaded BUT in SA withn highest data costs in most of the world, we still getNO service response, these large players do NOT care one bit about the man in the street - that is clear. God help SA</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)