Active since Mar 2017
12
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0
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Reviews
12 reviews35 months ago
Prompt replies and f...
Prompt replies and feedback in emergencies
53 replies
35 months ago
My interactions with...
My interactions with them have always been good
53 replies
48 months ago
Great assistance with my policy
Great service from Sicelo. He assisted me with adding a device to my MiMovables and was very friendly and approachable. Felt like talking to a friend. Keep it up!
74 replies
64 months ago
Great Service from Tiisetso Setsiba on MiWay chat
I recently was chatting to Tiisetso Setsiba on the MiWay app. She was really polite and prompt with her responses, and assisted me with making changes to my policy and explained the changes thereafter. Slick service as expected from MiWay!
56 replies
76 months ago
Kulula to fly with Kulula.com
A big THANK-YOU to the team at Kulula.com King Shaka International Airport for helping out my mom who has difficulties with walking and my partner get on their flight to Lanseria International Airport on 5 December 2019 at 20:05. Special mention to Wonderful (I believe this was his name - he was part of the staff at the gate.) Not the first time I've received awesome service from Kulula.com either directly or indirectly. A true test of customer service is how a company responds in an edge case/abnormal situation and you folks really shone. Keep up the good work and please let Wonderful know his work is appreciated. Thanks!
0 replies
76 months ago
Bidvest Car Rental is cut from the same cloth as every other car rental company - STAY AWAY!
TL;DR: Bidvest Car Rental cares more about their bottom line than their customers and is yet another car rental company to stay away from. (I'm reluctant to even type out this review because it seems South African car rental companies couldn't be bothered about their HelloPeter reviews or Net Promoter Score. Anyway, here goes...) I rented a car from Bidvest from 5-9 December 2019. I was bumped up to a higher group car, which was cool - a Hyundai Accent. THe car had some dings on it which had been noted before my inspection, and were pointed out during my inspection with one of the staff. Upon returning the vehicle, I was alerted to scratches and dents on the left rear fender and bumper. However, upon closer inspection it could be seen that these were old and could not have occurred during the time I had the vehicle. Further, these scratches were very difficult to spot unless you were going over the car with a fine-toothed comb, and analysing every centimetre (in hindsight, what I probably should have done and recorded a video thereof.) Nonetheless, I was informed by a staff member at reception that they could not find record of these scratches and will launch an investigation. I wasn't given feedback of the outcome of this investigation, which was to conclude that Friday, however I did get my deposit returned to me, minus the rental charge, so I assumed that all was well. My grievances with this incident is as follows: - They were hiring out a vehicle which had damage from a previous renter. Why would they not address the damage before putting the vehicle back in the fleet, thereby alleviating the chance of any ambiguity and headaches arising? - They were prepared to pin damage on me that I could not have caused, and had I not made noise they would have gone ahead and done so. Is this ethical? I should probably take this up with their customer care department, however I do not have the energy, patience or airtime to do so, especially after the amount of chasing after them I had to do for a previous incident where someone rear-ended me at a red light (still waiting for my refund for an incident that happened in June last year!) To sum up, Bidvest Car Rental is as unscrupulous and shady as every other car rental company in South Africa. If you can make alternative travel arrangements, you'd be better off doing so than considering them or any other company. See article: https://www.georgeherald.com/News/Article/Motoring/car-renter-beware-201908071240
61 replies
97 months ago
Great customer service
A big thank you to Thulani Zondi, the Manager of Wimpy Suncoast, for stopping his meal just to serve us. A great example of customer service.
53 replies
97 months ago
Great service from Mcebisi at Centre Court Pavilion
Just wanted to thank Mcebisi from Centre Court Pavilion for the great service he gave me and my partner on the evening on Saturday, 14 April 2018. He was very welcoming and open, and made us enjoy our supper even more. Thank you for the great service and keep it up brother
0 replies
98 months ago
Thanks for the helpfulnes and great service
Thank you to Ronniela Pillay (hope I spelt it right), Branch Manager at FNB Galleria Mall, for helping me with the issue I had after we had received unsavoury and inconsiderate treatment from the customers at FNB Prospecton. She was approachable, understood how upset I was feeling and helped without complaint. This is an example of great leadership and I would like to commend her for this. Please keep it up ma'am.
53 replies
99 months ago
Takeaways were incomplete (missing bread)
My partner and I ordered 2 Thrill of the Grills on Saturday, 3 March as takeaways from Wimpy Pavilion. When we got home and opened them, we noticed that neither of our orders contained the toasted that is part of the meal, however they had included butter (not sure what we were supposed to put it on.) Furthermore, the serving of chips that was in each order was lower than it would have been had we had it in shop. We are rather disappointed that both our orders were incomplete (mostly in regard to the toasted bread which was not included) yet we paid the full amount for them. This is the first time it has happened and we are now skeptical of ordering takeaways from this Wimpy branch based on this. The rest of the meal was delicious, but this dark spot served to dampen our experience.
315 replies
Review Distribution
5 Star
6 (50%)
4 Star
3 (25%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
1 (8.333333333333334%)