TK
Thandeka K
Active since Mar 2017
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
I would like to writ...
I would like to write a review about Platinum Life
112 replies
5 months ago
HOME LOANS LATE ESTATE
My husband sadly passed away in June this year, and we had a joint home loan. Following his passing, I visited the South Gate Mall branch to inform them and to make arrangements to take over the loan. The branch advised me to contact the call center, which I have done multiple times. I was instructed to provide my banking details and a preferred debit date for the settlement, which I submitted as requested, along with all required documents. Despite this, I recently received an email from Voddinc stating that I need to contact the bank and either make arrangements or settle the bond within 10 working days. This has left me extremely frustrated because I have been proactive in contacting the branch and the call center, submitting all requested information, and following instructions. When I call the contact center, I am transferred to the late estate department, but the call is never answered and eventually disconnects. I am doing everything I can to resolve this matter, but the lack of support is overwhelming. I kindly request urgent assistance to finalize these arrangements, as I cannot continue dealing with this uncer*****y every day.
0 replies
6 months ago
Happy
I am happy with the service, I am up to date with payments and I receive monthly statements
53 replies
6 months ago
Happy with service
I am happy with the service, I am updated all the time
53 replies
8 months ago
Bad service, unhuman
My husband passed away on 28 June 2025, and I submitted a funeral payout claim on 2 July to one of the members. To date, no payment has been made. No communication at all, every time I call the contact center, the number is not working, and if I get through, they are offline. I am not sure what to do anymore.
0 replies
22 months ago
Happiness
Spoke to Teboho Aau she is helpful and kind, followed up with me through out. Thank you for keeping me updated and checking on me
53 replies
34 months ago
Disappointed at Gems
Bad service and very slow, I submitted an application form on behalf of my husband he suffered a stroke so he could not finish of the application for a medical aid I then took over in may 2023 till today no feedback only SMS sent to me to say we are looking at the application.The turn around time was 14 days it's more than that. I always call the contact centre they will ask the team leader to resolve the matter . They act as if this is the first application they ever received in all they years they started. No one gives the real reason why it takes long all they can say we will send it to the team leader. Do I need to push hubby to the walk In centre with his wheel chair maybe then they will help
53 replies
37 months ago
MTN service is rubbish
I took my router for repair in December at the MTN south gate mall the one that is close to entrance 5 till today I have not received it, I have been visiting the store and they can't find it and spoke to the manager she tells me it's lost who's problem is it, sent emails they were supposed respond within 14 days nothing, this is my second review I writing regarding this and they have not responded. I paying monthly for nothing, I want my money back for endless visit , petrol and settle my account , I only used the router for one month it stopped working what rubbish is this ,I want a respond and apologies for inconvenience cause because it's effecting my work. I have been responsible now they want drama and they will get it !
0 replies
38 months ago
Bad service
Returned my router for repair they take long to repair they say 14 days it was two months, when they said I can come collect the router it's not in store after week, this is the service you get at MTN south gate in south of JHB. the staff is relaxed no sense of work.
0 replies
Review Distribution
5 Star
8 (38.095238095238095%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
1 (4.761904761904762%)
1 Star
11 (52.38095238095238%)