EH M

Active since Mar 2017

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Reviews

10 reviews

2 months ago

Support by real people

From the first contact in March 2026 I have been in contact with real people! They are knowledgeable, responsive and friendly. As of the first of April I moved to Atomic and the transition was super smooth. It was less than a minute just to enter the details in my router and I was on-line again. As they only do fibre internet connection and I needed also a VoIP connection, they recommended Switch Telecom and they are just as good as Atomic. I can understand why they recommended them.

1 reply

Sunsynk

16 months ago

Unacceptable update frequency of 10 minutes

Installation of my system, done by SolarElectirc (Noordhoek) was done excellent, including all paperwork. The system is running fine. However . . . . . Soon after installation the update frequency of my App went down to 5 minutes instead of the 60 seconds I was told it would be. SolarElectric contacted Sunsynk but the update frequency did not change. I contacted Sunsynk directly multiple times and I always got the message that "the provider" was making essential changes to the database structure. This has been going on since January 2025 and on top op that my update frequency was set to 10 minutes! In my view 60 seconds is rather slow but ten minutes is absolutely unacceptable. Contacting the CIO Joel Egan did not even result in an answer.

0 replies

Mweb

44 months ago

MWEB VoIP, make sure you know the T&Cs !!

MWEB VoIP is not as cost effective as they would like you to believe. I have the basic package R69 which is good for my local calls but if I want to make an international call I have to buy international credits. You can only buy R99 and what you don't use will expire in 60 days. If you only make a few international calls a year this means each call will cost you R99. I don't understand why my money expires, in my view this is theft!

1 reply

Mweb

46 months ago

Impossible to get answers.

I am trying to get a problem sorted but calling them is almost impossible. It takes 3.5 minutes to get through the promotions and id verification and then you are in the queue for at least 20 minutes. Using up all my VoiP minutes! You the speak to a nice lady who eventually promises to call you back but never does. They give you the option to use the Queries on their website but I have already 2 queries open (for 7 and 2 days) and they don't allow more than 2 queries.

0 replies

Covid Western Cape

61 months ago

CTICC Vaccination Centre of Hope

I was so impressed by the way things were organised at the CTICC. This reminded me of the organisation of the World Cup in 2010. I went there for my second vaccination. Everything ran like a very well oiled machine. The amount of people involved, the way you were guided through the process, it was all flawless! On top op that the attitude of the people was phenomenal. They were polite, happy, cheerful and well trained. It is good to see things can be done the right way in SA. A big thank you to all involved at the CTICC.

0 replies

Prepaid24

67 months ago

Service beyond expectation

I topped up my prepaid account but the transfer did not come through, I started a chat with Tammy but half way the chat I was called away, I told Tammy I would come back later. Tammy however had all the details and sorted the problem. Shortly after that I received a call from PrePaid24 telling me all was ok an my balance was showing the top up. I was quite sure I would have to follow up and start another "chat" but that was not necessary. Now that is what I call "service"!

1 reply

DStv (MultiChoice)

67 months ago

Price lock, not really

In February 2019 I opted in for a 24 month price lock with MultiChoice. The price lock only lasted for 13 months, then the price went up by R5. I know it is not much but a price lock is a price lock and it shouldn't change for the agreed 24 months. Then, in January 2021, I received a SMS from Multichoice that my 24 month price lock would come to an end in February, and a link to opt in for another price lock. I did opt in and I received a message that they would contact me within 3 days, 12 days later still no contact but I noticed my new balance for February is not the expected pro rata of R849 and the new locked price of R829, being for February R841.86 but R876.50. What are they doing?? The price lock is a better deal but only if they do what they are offering.

6 replies

Prepaid24

85 months ago

Good Service from Prepaid24

Great service from Nigel! Quick and competent

1 reply

Fastway Couriers (South Africa)

105 months ago

If you want something delivered on time don't use Safeway

The pickup of the parcel went ok but delivering the parcel is something different. My parcel was guaranteed to be delivered on Friday 08/12/17 by Wednesday 13/12/17 I am still calling Fastway to find out what is happening with my parcel. Unfortunately, this is not my first bad experience with Fastway, next time I will check with the company that is sending the goods to me which courier they are using and if it is Fastway I will not accept. See the screen dump for the tracking of the parcel The parcel finally arrived but long after the even where it was meant for. I also informed the sender and they contacted Fastway but they did not want to tell them what was going on and referred the to me. I have never seen such bad service.

1 reply

Prepaid24

115 months ago

Excellent support

<p>Online chat almost immediately reply and when the problem was a bit difficult to sort out via chat they called and things were sorted out in no time. Very polite and helpful people!</p>

1 reply

Review Distribution

5 Star

5 (50%)

4 Star

0 (0%)

3 Star

1 (10%)

2 Star

1 (10%)

1 Star

3 (30%)

EH M

Reviews

Support by real people

Unacceptable update frequency of 10 minutes

MWEB VoIP, make sure you know the T&Cs !!

Impossible to get answers.

CTICC Vaccination Centre of Hope

Service beyond expectation

Price lock, not really

Good Service from Prepaid24

If you want something delivered on time don't use Safeway

Excellent support

Review Distribution

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