NM
Nomathamsanqa M
Active since Mar 2017
9
Reviews
0
Industries
Reviews
9 reviews29 months ago
INSIDE JOB ALERT!
Very recently I got financed by Absa for my car - very recently too, I just got de*****ed through Absa. It seems I have an account and a pending personal loan, I have not taken up with Absa - tell me why you've opened a bank account for me without my finger prints? Tell me why no one knows how to help me? Tell me why your departments are sending me from 1 *********** person to another - tell me why your employees are aiding and abetting ******** behavior by refusing to help me and see to it that the situation is absolved???In all years of me banking - I don't ever recall receiving such terrible unurgency from a banking institution.
72 replies
31 months ago
WOW!WOW!WOW!
This is for specifically Renault Roete 24 - Thank you so very much for the impeccable service. From the LiveChat agent who handled me when I first went online searching for my car, that's parked in my driveway to your Salesman - Pat Maholo - young man full of energy, a zest for life and a keen appetite to not only make sure the sale was sealed but that I was at ease in the transaction, shout out to Julia Mashego - very informative and genuinely concerned that the purchase suits my financial needs. Abbie Legodi - WOW!What a Dealer Principal! What a man - there's no way that dealership won't thrive in your leadership..Dishnika - Thank you for going all the way with me and Zandre for hearing me when I needed to be heard. An overall team effort that has reassured me that Renault is the car for me, that Renault is the car that I'll encourage my kids to drive some day and that there're people who still actually care not only about their jobs but the people they're serving. Thank you so much! Here's to more great miles and a new car in 3 years. Well Done! Impressed and thankful, Ms NMR Modisakeng 079 8351 578
0 replies
37 months ago
Relentlessly greedy and thieving!
To be fair - If I could rate you below just this 1 star, I most certainly would. Why am I constantly in this position of having to come to Hello Peter to order to get an ounce of the tiniest of good service from your business? Have you had enough of my money? But SEEMINGLY NOT because you absolutely insist of ripping me off. Please rectify the extra charge on my account - please ensure that you debit on time. I have made incessant calls to your contact department and I have been with everything from empty promises to lies and absolutely no service or rectification on your part. It's exhausting and a very tedious exercise on my part. Please sort this out ASAP. Thanks, Ms NMR Modisakeng
106 replies
44 months ago
Appalling!
Rubbish!Driver disappeared with my food and still no refund has been lodged! This is ridiculous!
0 replies
44 months ago
SIES!
I had a hunch about ordering through this branch but I did anyway so perhaps I should actually blame myself. Anyway - food ordered at 18h42 - It's now 20h44 and the food is still not here. I called the call centre in orde to establish what the problem could be - no one knows what's happening telling me about a 7day protocol procedure for the facilitation of my refund..WHY??? Why am I paying R225 today for an order that's taking 2 hours to come as if they're still raising the chicken only for me to get the refund 7 days later as a result of your incompetence, driver dishonesty and absolute lack of customer service efficiency? I've made over 7 calls to both the contact centre and restuarant to try and understand what is happening and no one has a palpable and sound reason as to how to move forward. This is disgusting, inconsiderate and absolutely ridiculous! Get your business in order - I expect a full refund and compensation for my time, effort and money in used in effectively trying to get this matter sorted and 7 days just won't do.
0 replies
46 months ago
Brilliant work!
Just a virtual HIGH FIVE to 1 of the VERY amazing TLs (Lerato - she was working night shift) who really went out of her way for me. Lerato - I hope the Universe never stops seeing you. Ke a leboga.
134 replies
46 months ago
REPULSIVE IS BUT BEING LESS THAN MILD!
Rating them a star is really on the basis that I cannot rate them anything further below. I have spoken to over 5 service agents excluding the 1 Line Manager by the name , Sibusiso - as of before 9am today, I have been in constant contact with the service centre trying to resolve an error that will not be resolved for the resumption of my family's viewing pleasure. 1. The amount that I paid today was far above the subscription amount that I signed up for. 2. It appears your service agents are trained to just apologise for the inconvenience but have zero skills in actually resolving the crisis or query at hand. 3. Why is there never an ETA on the resolution process? 4. I have spoken to FIVE service agents - FIVE who vowed to call back and ensure the resolution process has come to joy but have not...WHY??? 5. Sibusiso, the Line Manager who assured me that the matter will be resolved but hasn't ensured so - what leadership are you really trying to have your team mirror? 6. Percy - in Thumisa Khalavane's team who asked his neighboring colleague where the TLs are ..when did it become normal to use vulgar language while on the line with a customer???? 7. WHY DO YOUR SERVICE AGENTS NOT HAVE BASIC TELEPHONIC ETIQUETTE. It appears that Multichoice is making so much money ( obviously through ripping your customers off) - you don't even care to lose any . I cannot be struggling to have viewership of my services when you're claiming for my account to be active on your side. I need this resolved today still - I will not be calling again for the same issue. I'm so frustrated - I have zero interest to expound on the level of my annoyance and contact centre fatigue. Effectively resolve this - if unable to. Please kindly be in contact so we can facilitate the process of a refund. Your service level is utterly appalling and at the peak of the very highest surge incredibly underwhelming!!! Le tlwaela batho!
402 replies
56 months ago
Deserves minus 5 stars! SHOCKING!
On the 26th of August, I called the contact center and spoke to a customer service agent explaining that my debit was scheduled for the 26,however was debited earlier which resulted in banking fees as well as an unpaid fee additional fee on their part. We agreed that she would look into it and revert back to me 3 days later and indeed she called me and an arrangement for the debit to be put through was agreed upon the 3rd of September, they however went right ahead to debit me on the 2nd which has resulted in ANOTHER additional fee of R108 odd cents. I called in and requested to speak to a manager and Dorothy promised me that she would man the issue however everything is still on hold, as a matter of fact from a debit that was meant to be R244, I now apparently owe Vodacom R742 - how does that work??? In the 1st place - why does Vodacom take it upon themselves to go in and out of people's bank accounts at a whim and then have the chutzpah to actually even add unnecessary fees which are not only exorbitant but also intrusive. What manner of conducting business is this? I've spent countless minutes on the phone without much joy because absolutely no one at Vodacom seems to know what's going on, no one wants to take responsibility and show some accountability. This is appalling service! Zero consideration for your customers, zero interest in actual resolution process. I have spoken to Charlotte, Audrey and Dorothy - none of these humans have gotten back to me as per their promise. I don't know how to explain how alarmed I am by the fact that a financial service provider doesn't seem to have cognizance of how urgent this matter is. I have a credit profile to maintain & I frankly will be die before if I allow Vodacom mess to ruin and mess it up. To date I have made 87 calls to your contact center. I want someone to call me today, furnish me with all the recordings and this issue to be resolved. I will be consulting with the relevant ombudsman/institution to also make my sure my case gets across too. To say I'm seething in frustration and disgust would be a less than underwhelming analysis of my feelings.
106 replies
64 months ago
INCONVENIENT AND INCOMPETENT!
To even score this institution 1 star is giving it far too much credit even! I have spent over R172 on phone calls to the above-mentioned company's call centre in the hopes of attaining my tax certificate. Their machine voice prompt service doesn't want work, when I eventually get hold of an agent - they all redirect me to the same prompt that I've clearly indicated does not work - I spent 37 minutes holding because 1 of their genius and very helpful agent advised me that I actually should ignore the prompts and just hold on and there will be someone to pick up the call, another said that they'll connect me to someone and I wouldn't have to wait. 1 hour and 20 minutes, R172 later I still haven't spoken to anyone, still haven't received the help that I saw urgently need. Your service is more than just appalling! In today's advanced technology - I'm shocked that you insist on practicing such backwards methods that are not only inconvenient but also a complete waste of time and money. Sort yourselves out! You're disgusting!
56 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)