Active since Mar 2017
5
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Reviews
5 reviews23 months ago
Great Service :)
Ms. SIBONGILE NTSHANGASE has been of great service. She was patient and helped me to understand the product I was looking for
53 replies
36 months ago
REFUND
I had processed my third payment for a trip which was meant to take place in June. Few days later, we get communication via social media that the company is being liquidated. They obviously knew the status of their company but still accepted payments. We are already heading to the month of May and no further communication has been relayed. All I have been requesting for is my refund.
0 replies
64 months ago
REFUND!
I had previously cancelled my vitality membership and was assured that the last debit would be the 01st of December 2020. Sadly this has not been the case as another debit order has been processed on the 02nd of January 2021. I made another telephonic enquiry today only to be informed that there is no record on the system of my cancellation. Can this matter be rectified and be refunded my R280?!
0 replies
105 months ago
Delayed Card Delivery
Last week I went to a Standard bank branch at the Matrix to re-order my cheque card, and requested it to be delivered at the same branch. On Monday I received notification that the card has been delivered at Westgate. I revisited the Matrix branch and it was confirmed that the card was supposed to be delivered at there yet they don't know how it ended up at Westgate. I find it rather concerning that I am still waiting for my card and I haven't been informed when to expect it. Its ludicrous that I have been such a loyal client for several years yet I'm getting such poor service which is affecting my family and I. I'm really unhappy at this point!
61 replies
111 months ago
STOKVEL ACCOUNT
<p>Ref # ********** 6</p> <p>On the 5th of February 2017, a stokvel account was successfully opened at the Maponya FNB Branch. On the 9th of March I received an sms stating that "The business account for FUN TIMES AHEAD is at risk of being frozen" & FICA (KYC) documents should be emailed by the 20th of March 2017. All three members submitted proof of residents & their ID documents on the day the account was opened, however I did forward my details (via emal) as communication was only sent to me and not the other members. I even went to the Maponya Branch last week Friday to have the matter attended to and I was told that the issue was fixed. This has been frustrating and very time consuming as there is hardly communication from the banks' side and just to think we spent over three hours at the branch getting the account opened and last week i was there close to two hours.</p> <p> </p> <p>In addition it has been confusing that this account has been opened under a "32 Days Flexi Notice" (as per sms received) however the recent sms states that the account is a business account!</p> <p> </p> <p>Currently it appears that the matter is STILL not resolved and means were made to follow up on the matter. CAN YOU KINDLY CLARIFY THE ABOVE...</p> <p>Regards,<br />Faith</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)