NL
Naledy L
Active since Mar 2017
38
Reviews
0
Industries
Reviews
38 reviews20 months ago
Poor communication
I started debt review last year, and while the process seemed seamless in the beginning, it has become increasingly frustrating toward the end. The service has been poor, with almost no communication. I sent an email and only received a response a month later, after following up myself. I even had to contact my creditors directly to get paid-up letters. If I hadn’t been consistently checking my statement, I would still be paying my monthly instalment despite my accounts being settled. It seems that after you sign up, they no longer care. I’m looking forward to parting ways with this company.
1 reply
20 months ago
Impressive Service!
Very happy with my purchase! Ordered on the 8th got my device on the 9th Happy customer, very efficient service
0 replies
22 months ago
AWESOME CUSTOMER SERVICE
white glove service from NTHABISENG KHANYILE It felt as though I was speaking to a friend. She is excellent at her work and takes great pride in the company she works for. Nthabi you are AWESOME!!!!!
1 reply
24 months ago
Highly Recommend! White Glove Service
Whatever training was given to your drivers was top notch! They are very efficient and communicate effectively, friendly and professional! Truly great customer service. The constant updates via text are a game changer,I know when my order has been collected and I know she they en route to drop it off which makes planning on my end quite easy
0 replies
26 months ago
No feedback received
I've made several follow ups on both mail and telephonic and I am not getting any status progress on my cancellation. Can someone please respond to my mails with the latest feedback
1 reply
26 months ago
5 Star Service
I wanted to take a moment to express my sincere gratitude for the exceptional service provided by Andries Molekoa. I've dealt with Andries a few times when I needed to make changes to my policies, and the assistance has always been prompt with proper feedback. Thank you, Andries, for your dedication and excellent support.
1 reply
27 months ago
5 Star Service
Ordered baby staff online and received my order the following day. Really impressed with the service!
1 reply
28 months ago
White Glove Service
Been a client for over 8 years and truly it is a great bank. From the seamless use of the app to being able to chat to agents at any given time. I have no complains , everything is just exceptional!
0 replies
28 months ago
Modernize or close shop!!
Is there a reason why Capitec does not have a system in place like other banks for one to verify a POP? in this day and age really?? so now I need to take someone's word for it and their POP which could easily be edited and pray and hope the transfer eventually reflects in my account! Pathetic if you ask me
1 reply
29 months ago
Pathetic!!!
How this pathetic company and its agents are still in business baffles me!!! Mediocre service at its best.
0 replies
Review Distribution
5 Star
17 (44.73684210526316%)
4 Star
2 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
1 (2.6315789473684212%)
1 Star
18 (47.36842105263158%)