Active since Mar 2017
My daughter called call centre twice yesterday to try and close her bank account. First time she was put through to a voice mail after speaking to a consultant. No one bothered to call her back! Second time she called the person took her international telephone number and said he would call back to verify her! What happened - ABSOLUTELY NOTHING!!!!!!!!! Now she has left the country! Why are your agents so useless? If they say something g, follow through. I am going to transfer the little funds (R55) into my bank account and let the bank keep taking fu da out of a zero account. I won’t be correcting that. This is your incompetence not mine. Maybe someone will contact her - she is flying now, so maybe tomorrow. She is 2hours behind SA! I am not hopeful that this wil be resolved any time soon
Good morning. I sent a request on your site for a pair of ladies pyjamas which were out of stock. Received a mail 2 days ago to say that the item was back in store. So I clicked on the buy now button and it took me to the above product - but my size, M was blocked out and only XS was available. It clearly says on my request that I need a M. Today I received the same mail, clicked on the BUY button and it again said on XS. IS THIS A ****????????????? Hi , We've got good news! One of the product you requested is back in stock. Don't miss out - act fast! JT ONE Waffle Cotton Blend Pyjamas R 239.0 Colour: X blue Size: Medium BUY NOW PLEASE RESPOND! Regards, The Woolworths Online Team
Hello, I am waiting for a refund that your company was going to send to me with regards to a Shengen Visa. I put all my papers in on 18 September and was told that it takes 45 days for a refund. I have been emailing to enquire when the refund will be done and have never got any answer. The passenger was my husband - Morris Rubin. Dear @Michele Rubin Refunds processing may take upto 45 working days after all documents have been submitted and your refund request was captured on the 18th of September 2025. Best Regards ---------- Nokulunga Sisusa Submission Officer – Collections I would appreciate feedback! His appointment date was 26/8 at 08h30 - short stay C-Visa
I booked a cinema ticket with my discovery vitality ster kinekor number - i then proceeded to check out and thought that the price was a little high - but paid anyway as I had entered my number - thinking that that was the discounted price! well it wasn't and your call centre said that i should have called them first! WHY did I have to apply my number?????? My thoughts were I app**** my discount card number and that surely should have got me my Discovery Discount. SHAME ON YOU DISCOVERY VITALITY - that has really left a bad taste!
Why don't you tell your customers up front that if they return the goods they bought (via virtual card) that they can only get the credit back on a real card or they have to take a gift voucher! Not ethical. Every other retailer including Yuppie Chef give you a credit on your virtual card!
WHY when you don't have stock in store do you tell your customers to shop on line? Surely you want customers - or are you closing down??????? Not a good image to portray and it's not the first time I have been told to shop on line from a shop assistant!!!!!!! Also, I asked if the product could be IBT'd - and was told we don't do it - COVID rules!!! COVID is over!!! Woolworths is a rudderless chain.
You don’t have any way to communicate other than calling in! Why don’t you have any social media help facility. I wapp at 8am for technical support only to get a message that the wapp is experiencing technical difficulties. I called the number provided and gave up after 10min - why should I waste my minutes holding on for a human to answer. So yet again we don’t have WiFi and no one to help! Yet we have to pay for this service! Unacceptable.
I would like to know what the purpose / advantage is to having a private banker? No one bothers to get back to me! I am frustrated! My private wealth banker was just changed - no warning - just a mail to say I am no longer your private banker! And now I hear that Tuesday and Thursday is work at office and the rest of the week is work from home! WHY??????? Your service has declined drastically - how do you run a bank from home. I would appreciate an answer today - if that is at all possible seeing that its not an office day
PLEASE HELP! for the past 20 days - every 5th day our fibre goes out! Supersonic can't help with the problem, they promise to check it out, but nothing is done! I have asked them to send a technician out to test my fibre line! This is unacceptable. There is no after hours service number to contact. Please can you help????
Every 5 days I lose WiFi connectivity. Last Monday I called at 8am to report problem. I spoke to Fana who assured me he would look into my problem (same thing happened 5 days prior to my call) and call me back at 9am as the call centre was very busy! Today is Sunday. Tomorrow will be a week that I have still not had a reply! You don’t have after hour help! I also got hold of someone through face book who told me a technician will be in touch - should I still be holding my breath? Because no one has bothered!!!!!! What is going on! I asked for someone to come out to check my fibre line but all anyone is happy to do is talk me through re setting my router! Well I do all those steps before I waste my minutes trying to get hold of someone. We pay a fortune for a service which doesn’t give service. I expect an answer from someone other than a call centre person who reads steps off a computer screen. What I find quite funny is that you ask for a rating after the “service” received. Pity you don’t have negative ratings! Yes I am furious
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