MR
michele R
Active since Mar 2017
65
Reviews
0
Industries
Reviews
65 reviews3 months ago
Customer Services - non existent!
My daughter called call centre twice yesterday to try and close her bank account. First time she was put through to a voice mail after speaking to a consultant. No one bothered to call her back! Second time she called the person took her international telephone number and said he would call back to verify her! What happened - ABSOLUTELY NOTHING!!!!!!!!! Now she has left the country! Why are your agents so useless? If they say something g, follow through. I am going to transfer the little funds (R55) into my bank account and let the bank keep taking fu da out of a zero account. I won’t be correcting that. This is your incompetence not mine. Maybe someone will contact her - she is flying now, so maybe tomorrow. She is 2hours behind SA! I am not hopeful that this wil be resolved any time soon
0 replies
3 months ago
NO REPLY FROM CUSTOMER SERVICES!
Good morning. I sent a request on your site for a pair of ladies pyjamas which were out of stock. Received a mail 2 days ago to say that the item was back in store. So I clicked on the buy now button and it took me to the above product - but my size, M was blocked out and only XS was available. It clearly says on my request that I need a M. Today I received the same mail, clicked on the BUY button and it again said on XS. IS THIS A ****????????????? Hi , We've got good news! One of the product you requested is back in stock. Don't miss out - act fast! JT ONE Waffle Cotton Blend Pyjamas R 239.0 Colour: X blue Size: Medium BUY NOW PLEASE RESPOND! Regards, The Woolworths Online Team
0 replies
5 months ago
No response to emails
Hello, I am waiting for a refund that your company was going to send to me with regards to a Shengen Visa. I put all my papers in on 18 September and was told that it takes 45 days for a refund. I have been emailing to enquire when the refund will be done and have never got any answer. The passenger was my husband - Morris Rubin. Dear @Michele Rubin Refunds processing may take upto 45 working days after all documents have been submitted and your refund request was captured on the 18th of September 2025. Best Regards ---------- Nokulunga Sisusa Submission Officer – Collections I would appreciate feedback! His appointment date was 26/8 at 08h30 - short stay C-Visa
0 replies
7 months ago
Ster Kinekor discount - not really!!!!!!!
I booked a cinema ticket with my discovery vitality ster kinekor number - i then proceeded to check out and thought that the price was a little high - but paid anyway as I had entered my number - thinking that that was the discounted price! well it wasn't and your call centre said that i should have called them first! WHY did I have to apply my number?????? My thoughts were I app**** my discount card number and that surely should have got me my Discovery Discount. SHAME ON YOU DISCOVERY VITALITY - that has really left a bad taste!
0 replies
12 months ago
You need a system update urgently!
Why don't you tell your customers up front that if they return the goods they bought (via virtual card) that they can only get the credit back on a real card or they have to take a gift voucher! Not ethical. Every other retailer including Yuppie Chef give you a credit on your virtual card!
58 replies
12 months ago
Bad Service Attitude
WHY when you don't have stock in store do you tell your customers to shop on line? Surely you want customers - or are you closing down??????? Not a good image to portray and it's not the first time I have been told to shop on line from a shop assistant!!!!!!! Also, I asked if the product could be IBT'd - and was told we don't do it - COVID rules!!! COVID is over!!! Woolworths is a rudderless chain.
0 replies
12 months ago
Shocking service yet again
You don’t have any way to communicate other than calling in! Why don’t you have any social media help facility. I wapp at 8am for technical support only to get a message that the wapp is experiencing technical difficulties. I called the number provided and gave up after 10min - why should I waste my minutes holding on for a human to answer. So yet again we don’t have WiFi and no one to help! Yet we have to pay for this service! Unacceptable.
0 replies
13 months ago
Private Wealth advantages? - NONE
I would like to know what the purpose / advantage is to having a private banker? No one bothers to get back to me! I am frustrated! My private wealth banker was just changed - no warning - just a mail to say I am no longer your private banker! And now I hear that Tuesday and Thursday is work at office and the rest of the week is work from home! WHY??????? Your service has declined drastically - how do you run a bank from home. I would appreciate an answer today - if that is at all possible seeing that its not an office day
0 replies
16 months ago
HELP because Supersonic can't
PLEASE HELP! for the past 20 days - every 5th day our fibre goes out! Supersonic can't help with the problem, they promise to check it out, but nothing is done! I have asked them to send a technician out to test my fibre line! This is unacceptable. There is no after hours service number to contact. Please can you help????
0 replies
16 months ago
No WiFi - no help - unreliable customer service
Every 5 days I lose WiFi connectivity. Last Monday I called at 8am to report problem. I spoke to Fana who assured me he would look into my problem (same thing happened 5 days prior to my call) and call me back at 9am as the call centre was very busy! Today is Sunday. Tomorrow will be a week that I have still not had a reply! You don’t have after hour help! I also got hold of someone through face book who told me a technician will be in touch - should I still be holding my breath? Because no one has bothered!!!!!! What is going on! I asked for someone to come out to check my fibre line but all anyone is happy to do is talk me through re setting my router! Well I do all those steps before I waste my minutes trying to get hold of someone. We pay a fortune for a service which doesn’t give service. I expect an answer from someone other than a call centre person who reads steps off a computer screen. What I find quite funny is that you ask for a rating after the “service” received. Pity you don’t have negative ratings! Yes I am furious
0 replies
Review Distribution
5 Star
3 (4.615384615384615%)
4 Star
0 (0%)
3 Star
2 (3.076923076923077%)
2 Star
9 (13.846153846153847%)
1 Star
51 (78.46153846153847%)