AV
Angie N
Active since Apr 2017
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Hypocritical and Rude
What a disgraceful experience. Management's behavior is hypocritical and rude. They promise you one thing and then change their minds the next day. Seem very money hungry and will use any excuse to rather keep your money than to provide good customer service. Then when you question their change of mind they will cut the call and avoid to give a valid reason. The owner's behavior is even worse as he avoids to respond to any calls and emails. Religious people don't treat their fellow man in this disgraceful manner.
0 replies
17 months ago
Horrible Service
The service from Benoni Northmead branch is beyond atrocious. I ordered food from the Drive-thru as per usual at 19:05. Upon my arrival at home, I noticed that a complete meal (Extra Long Chili Cheese and Chili Cheese Bites) was missing from the package. I immediately phoned and spoke to the supervisor (Raymond Makhudwane) on duty. He apologized for the missing items and said he will immediately sort it and send the driver to deliver the missing items personally to my residence. Approximately 40min later, Raymond contacted me back stating they had no drivers available at the moment and requeated I should return tomorrow morning to collect my meal. Is this the correct way to treat customers if the fault is with the staff not fulfilling their duties properly to make sure all items are packed before handing it over to the customer??? At 20:30 at night your branch expects me to accept that my meal that I paid for can only be collected the following day, and I should spend the night without a meal!!!!! Don't think any person will be happy to be treated in this manner. This is NOT the first time that Benoni Northmead branch has packed fewer items than what was ordered. This is an ongoing issue with this branch. My meal was eventually delivered at 21:00 (two hours from original order placed). But to be honest....I'm too scared to eat the food as they might have spat on it as per the videos circulating on social media of what the Burger King staff members do.
0 replies
17 months ago
Horrible Service
The service from Benoni Northmead branch is beyond atrocious. I ordered food from the Drive-thru as per usual. Upon my arrival at home, I noticed that a complete meal (Extra Long Chili Cheese and Chili Cheese Bites) was missing from the package. I immediately phoned and spoke to the supervisor (Raymond Makhudwane) on duty. He apologized for the missing items and said he will immediately sort it and send the driver to deliver the missing items personally to my residence. Approximately 40min later, Raymond contacted me back stating they had no drivers available at the moment and requeated I should return tomorrow morning to collect my meal. Is this the correct way to treat customers if the fault is with the staff not fulfilling their duties properly to make sure all items are packed before handing it over to the customer??? At 20:30 at night your branch expects me to accept that my meal that I paid for can only be collected the following day, and I should spend the night without a meal!!!!! Don't think any person will be happy to be treated in this manner. This is NOT the first time that Benoni Northmead branch has packed fewer items than what was ordered. This is an ongoing issue with this branch.
0 replies
28 months ago
Service on a different level
There are still some individuals like Zenobia in the Complaints Department who walked more than the extra mile for to assist me with a ***** case. She kept me up to date on a regular basis and ensured my voice gets heard and did everything in her power to resolve my issue. If I could give her as an individual ten stars then I would. Thank you Zenobia. Your colleagues can definitely learn a lot from you how cases should be handled.
129 replies
29 months ago
Rude and unprofessional !!!!!!!!
Dealt with them on two occasions and a couple of days ago was the worst. We made a payment directly to their bank. Once our driver arrived to collect our goods, the very rude receptionist by the name of Agnes stated that she does not have the time for this nonsense to confirm that payment is received after the driver had been there over 20 minutes already. What arrogance to talk in that manner to a client. Employees like this give businesses a bad name. I would not recommend dealing with Pro Hydraulic in Meadowdale!!!!!
0 replies
51 months ago
Excellent Service!!!!
Wow....I'm left speechless!!! Hyundai The Glen deserves a 6th star for their excellent service. I would like to thank Petunia and her team (Lina and Velocity) whom have from the start gave me nothing but the best customer service. They carefully listened to my needs and put it all together in a dream come true. They are patient and will walk the extra mile to find what you looking for. You are not just another "sales target" to them and they treat with the utmost respect. I take my hat of to Hyundai The Glen as this is what Customer Service is.
0 replies
51 months ago
False Advertising & lies lies lies !!!!!!!
Very misleading and false advertising from the Sales Team at Hyundai Roodepoort. I've been searching for a demo car and found one on the internet that suite my pocket. I then phoned the dealer (Hyundai Roodepoort) and asked to speak to a salesman. They transferred me to a guy named Duncan, who at the time said he will phone me back. The next day I received no call whatsoever and decided to phone the dealer again. I got through to Duncan and said I'm still waiting for his phone call. He then blamed it on his sales team who supposably didn't follow his instruction to phone me back. He said he will take care of it immediately. I expected a call from his sales team, but Duncan phoned me directly and asked how he can assist. I told him I found a demo car advertised on the internet at his branch that I'm interested in. The ad reads as follow: "2022 Hyundai Grand i10 1.2 Fluid R219 000" and the ad descriptions are: "2 TONE WHITE & BLACK". I gave him the reference number (1308915/1) for the ad to make it easier that he know exactly which car I'm interested in. With this reference number and ad details, Duncan confirmed that the car is still available. I asked him if it's possible that he can bring the car to me in the East Rand for viewing (like many dealerships do) as it's difficult to take off from work. He said it's not a problem, and we made an appointment for Friday 21 January 2022 at 11:30. I sent him my address and pin location. On Friday morning at 10:40 I phoned Duncan to find out if he is on his way. He did not answer his mobile. I then phoned the dealership and asked if I can speak to Duncan, and the lady told me he is in a meeting. Immediately my blood was boiling as he wasn't on his way to the East Rand for our meeting, and the travelling takes at least 55min without any traffic. The lady then transferred me to a salesman named Francois. I explained to Francois regarding the appointment and that they will never make it in time for 11:30. Francois said they had to wait for Collin (the F&I of the dealership) to complete my application to see if I qualify to purchase the car. This all turned very confusing as the arrangement was to view the car. Having already made arrangements with my employer to leave work for my appointment, I was not happy as they have wasted my time. BUT.....the plot thickens!!!!! As I spoke to Francois, he said that finance was approved for a purchase price of R242 000. I was shocked by this amount and asked why is the price all of a sudden higher. Francois then said that the car I phoned about (2 days earlier) was sold. That just put the cherry on the cake for me. How can you make and keep an appointment, if a car has been sold??? I don't think they sell so many cars in a day that they can't keep track of what leaves the floor. So the car I was approved for at R242 000 was a brand new car. I did not want a brand new car, I wanted the demo model with 2000km at the price of R219 000. But the story changes, and the lies continue!!!! Francois then said that the car I'm interested in at R219 000 was actually not a 1.2 Fluid, but a 1.0 Fluid and claimed that whomever placed the ad on the internet made a mistake. Why was this so called mistake not mentioned by Duncan on Wednesday afternoon when I gave him the reference number. This proves to me that the 1.0 Fluid story is a lie, as surely Duncan has the correct car info on his system and would've picked up that it was incorrect. At this stage I heard too many lies and excuses and told Francois that they way Hyundai Roodepoort is doing business is not to my liking and that he can take the car and shove it. He then phoned me back and said he spoke to the Dealer Principal and agreed that I can get a brand new Fluid 1.2 at a discount price of R232 000 and that they will work out my installment to an amount of what it would have been on the purchase of the R219 000 price. There were back and forward phone calls trying to convince me that they can get me my installment down to +-R3400 per month. Now this sounded to good to be true as I've done my homework quite a bit and knew this doesn't sound right. I asked him how did they get it so low, and he said he is not sure but will find out by Duncan and let me know. This morning Francois phoned me and said the installment is so low as they've calculated it with a deposit and a residual. Again my blood was boiling. They are making their own assumptions on what, how and where. I told Francois that they don't listen to my instructions. I never told them I will be giving a deposit, nor did I say I want to purchase the car with a residual. I think that is my right and my decision on how I would like to purchase my car. All they had to do is sell me the car at R219 000 as advertised. I have the right to choose where I would like my financing to be done, not by their choice. Now the story changes even more!!!!! It was told by Francois that the total cost of the car will not be R232 000 any longer as they are charging extra because the car is 2tone and that they will be adding extra costs for who knows what. So the total is way more than the so called discount price of R232 000 approved by the Dealer Principal. How is it possible that Hyundai Roodepoort don't know their pricing and availability on their cars??? And the bigger question is, how can you trust any of these salesmen. It's one big lie from the start. Don't expect to purchase a car for the price they advertise!!!!
0 replies
54 months ago
Flavours not available!!!
Sad to say that Twisp is no longer the same. I bought my first Twisp device in 2016 and loved all the flavours to choose from. I had all the devices and used to upgrade to the newest on the market (on my 10th Twisp device). However, since beginning of 2020 (before lockdown) I started having trouble to get my preferred flavour. This is the problem with Twisp, they bring out a new flavour, then I'll use it for a couple of months then they discontinue the flavour. Then I have to find a new flavour, and same thing happens. From Love Fool, Strawberry Milk, Strawberry Whip and Limincello just to name a few. The current flavours are not to my liking. I've then complained several times on the new Vuse site, only to get a response that the flavour is a bad seller and have been also discontinued. Now for the last 2 months I'm forced to use a flavour that is not to my liking. It feels like they doing this to promote the Vuse pod. I have 2 Vuse pods and I don't like it at all. No matter what....I will not switch over to Vuse pods. I'll rather find another brand that is willing to keep customers happy and have the flavours in stock. You are definitely gonna lose customers!!!!
0 replies
64 months ago
Atrocious!!!! Still no Refund received!!!!!
Atrocious will be an understatement. Seems like the only way you get the attention from Tracker is to give them a review on Hello Peter. After numerous phone calls and emails, they come up with new lame excuses. I'm sure they must have a manual with excuses they use. My previous review for Tracker 2 weeks ago got their attention instantly, but my emails to them get left unattended. They responded to my review stating they did try to contact me on my cellphone. This was such a lie, as I never received any call, or even had a missed call. And I'm sure they only attempt once. Then on the response email, they state they could not refund me as my banking details are incorrect. How is this possible if for the last couple of years they had no problem to debit my account monthly, and never had any issues. It's as simple as refunding me to the same bank account they took my monies from. But like I say, just another lame excuse. From the time I responded to this email from Tracker nearly 2 weeks ago, I still have no refund, or had any email response. So they must have noticed that the bank account excuse was not working and are trying to look in the manual for a new one. This refund query is now going for 4 months. My question is why does it take this long for my own monies that Tracker was at fault by not updating their systems properly. Disgusting!!!!!!!
61 replies
64 months ago
Refund not received
Such poor service. I have cancelled my Tracker in September 2020. With Tracker not updating their records properly, they still debited my account twice after cancellation was done. With the mistake made by Tracker, I have notified them countless times via telephone and email. They agreed that the refund will be made. When following up on my refund that is still not received, all that I get is an automated email saying they will revert back to me. Surely after 3 months I should have received my refund by now. I understand everyone is short staffed during this time, but 3 months is unacceptable.
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)