TW
Tasneem W
Active since Apr 2017
27
Reviews
0
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Reviews
27 reviews4 months ago
MWEB SERVICE FROM HELL!!!
I have been a customer since 2019. It is almost impossible to connect with a human to change anything. My phone number changed in August, unable to update. Request to changed Debit order date for the last 2 months debit has bounced and I have paid via EFT. Today once again due to NOT being debited on the 1st but on Monday 29th my bank reversed the debit charged me unpaid fee and I manually paid MWEB. I FINALLY get hold of an agent Tetelo, I send him POP and he tells me my service will be cut due to R50 unpaid debit order fee! What unpaid fee when I have paid them! My bank is so frustrated with me calling every month they actually recommended a different service provider!!! I am so tired of you MWEB! R50 you want to cut my WIFI when YOU are debit the account on the wrong damn date!!!
0 replies
12 months ago
DSTV frustrates loyal customers and has rude employees
Every month payment is made and services disconnected after more money is demanded. Today I received SMS that service is disconnected and I contacted the chat via WhatsApp, unfortunately the agent rudely just ended chat stating that she sent me email not even to the address that I had confirmed with her. [4/28, 10:31] DSTV: Our prices adjusted on 1st of April Premium is R979 Xtraview R125 [4/28, 10:32] Mrs Williams 💐: That's 1104 I paid 1250!! [4/28, 10:32] Mrs Williams 💐: Can u check the proof of payment [4/28, 10:32] Mrs Williams 💐: 1268.15 [4/28, 10:34] Mrs Williams 💐: This is MORE than the amount you are quoting me AND the Vat increases has also been cancelled by government? But I still paid the amount required!!! [4/28, 10:41] DSTV: I have sent your statement via email please go through to understand your charges [4/28, 10:43] Mrs Williams 💐: But I paid this month on time and more than the amount my Disney CANNOT be cut [4/28, 10:44] Mrs Williams 💐: This is frustrating and Draining EVERY MONTH [4/28, 10:45] DSTV: The money you paid is nit enough to reconnect disney plus [4/28, 10:45] DSTV: Total Amount to Pay R 186.64 Due Date 28 Apr 2025 [4/28, 10:45] Mrs Williams 💐: I have not received your email [4/28, 10:46] Mrs Williams 💐: R37.10 to view Disney [4/28, 10:46] Mrs Williams 💐: This doesn't not total 1268.13 [4/28, 10:46] DSTV: 37.10 to view disney plus from 2025-04-21 to 2025-04-27 [4/28, 10:48] Mrs Williams 💐: Listen the amount you quoted me is R1104 I paid 1268.13 [4/28, 10:48] DSTV: The amount was nit enough [4/28, 10:48] Mrs Williams 💐: Last month I paid and was charged 600 and something extra [4/28, 10:49] Mrs Williams 💐: The AMOUNT is MORE than you Quoted me [4/28, 10:51] DSTV: Requested document has been successfully sent to matthew.williams1992@gmail.com [4/28, 10:51] DSTV: Please go your statement [4/28, 10:52] DSTV: Thank you for contacting the Live Chat team. If that's all for today, have a great day further. Should you need further assistance, do not hesitate to contact us [4/28, 10:52] DSTV: The chat has ended. Let me know if there is anything else you need help with. Very very frustrating!! Linah, some other desperate to work human being could possibly be missing out because of you!!! Shame on you!
0 replies
13 months ago
Disrespectful Entitled Nurse
My 10 year old child has severe tonsillitis and we were referred to Baragwanath Hospital for treatment. The child is suffering since October 2024. Upon visiting this hospital last year we were given a date for 3 April 2025 and told to open a file on the 3rd and not on the day in October. We got to the hospital this morning and I went to open the file. My Husband waited in a long queue at ENT and I got down to him to a VERY disrespectful nurse who REFUSED to take the file as he was in the queue waiting for me. He then Joined the back of the queue a second time and she STILL refused to take the file! Today was the first time I have first hand experienced ****** and it is really an ugly feeling. I understand that the Popia act does not allow us to video others but there is no other way to show proof of treatment if we are the wrong the race! My husband lined up from the back of the line 3 times and each time she refused to take the file. I have emailed the video to the hospital as well as the Nurses council but so disheartening to say I am a South African! What do you teach a 10 year old about the country he was born in when a nurse can behave like this and the people in the queue remain silent? They were all saying sit don't worry but they could not say a word because they couldn't afford to not be treated for standing up for what's right. Please assist as this is really unfortunate. I am now actively searching for medical I cannot afford so that my child can be treated! A very broken hearted mother Taz
0 replies
21 months ago
DSTV needs to be replaced with a more valuable service for SA TV viewers and your agents are TERRIBLE 😞
I have been a customer for so many years. I made payment on the 21st of July and my services are disconnected a week later!!! R628 is a lot of money. I tried to use self service to reconnect but a RUDE woman called LINDIWE who took atleast 10 to 15 minutes for each response which was just so unhelpful she didn't even want to assist. When I asked for a refund then she rudely ended the chat!!! I am very disappointed, I do not need to pay any extra as my payment is for a month. How can one pay R628 for A WEEK viewing. I attended my father's funeral yesterday and this morning I thought I would just watch something to get my mind off my loss to be met with such strain???? NO I want MY MONEY returned and I will join the thousands of customers who have STOPPED using your disgusting services!!! I'm guessing with the new sports season Yoh are trying to get more money out of existing customers 😔
168 replies
28 months ago
Pathetic little Instagram ****!!!
I don't use Instagram and was unfortunately reffered to this woman called Atifah from Lenasia. I began communicating in the 4th of December planning the best personalized gift for my family. She was too busy and on December 6TH she said was at work. She rep**** again on December 11th and I told her I get paid the 20th so would confirm the order on the 19th. She started this morning agreeing on what I wanted made only to message and say she is not working on gifts until the new year!!! I said its Christmas to which she rudely rep**** today is the 19th!!! YES some people get paid the 5 days before Christmas!!! YES YOU DIDNT have time in the first week of December!!!! Such pathetic service and while your religion may not give you the ability to understand the importance of a Christmas gift I pity you for thinking you could run a business that requires you to deal with all religions and races!!! I unfortunately do not have an email to refer this review but I pray it reaches the people of Lenasia!
0 replies
32 months ago
Extremely Disrespectful Staff Member!!!
Pep Cell trade route Mall consultant named Bongiwe!!! She is sooo disrespectful and rude! The previous Saturday I needed to make a payment and asked her to use the ID number to pick up the payment information and she says I cant do that Next please... This Sunday I make a payment and say wait let me see if it went through she says step aside Next! I then said its bot showing that's it paid she says thats not my problem im only here for payments! People are desperate for jobs im SURE pep cell can hire staff with more people skills than this rude entitled woman!!!
0 replies
32 months ago
MTN TRADE ROUTE MALL DISAPPOINTS
MTN store has THEE worst customer service EVER. Purchased a phone the consultant made it weekly payments a day after I paid I was told to come back and REDO the contract! Now they are just ignoring my messages and calls!!! Horrrrrrrrrrrrrrrible service and against my better judgement when I could have gone to ANY competent store without feeling uncomfortable due to a certain member who disturbed the entire process!
0 replies
32 months ago
Payjoy brings NO JOY
WORST experience and customer service EVER! I bought a phone with the understanding that I would pay monthly. After paying a deposit and an alleged activate the App on the phone fee, this is now a weekly payment requirement. Not ONE soul can assist with amending this to MONTHLY! Call center supervisor was TOO BUSY to take the call yesterday. I have been fighting for TWO weeks to resolve this issue! If I could afford R300 a week on a phone I would have not needed this horrific company!
131 replies
32 months ago
2 outstanding employees!!
Loadshedding happened and our openserve modem didnt come back on. It is the weekend and I was panicked. I logged calls to MWEB with no responses. I then put a message on my community group for anyone working with openserve to assist. I was referred to Thesigan Padiachy at 8.30 am. He informed me that he will test and let me know and unfortunately it may take 5 days for a technician. By 9.30 there was an awesome technician Onesh Naidu who sorted the problem with such efficiency. We are forever grateful! Thank you to the 2 excellent employees!!!
0 replies
35 months ago
MultiChoice is a disappointment!!!
I changed to a lower subscription due to the loadshedding and increased economy prices yet EVERY month without fail MultiChoice cuts my service after weeks of payment! Payment made on the 20th and cut off today! Its MONTHLY subscription DSTV!!!!!! To be having DSTV in a time where streaming and having Netflix etc is better, why should we waste any more money on such a terrible service??? MultiChoice you are a disappointment!
106 replies
Review Distribution
5 Star
3 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (88.88888888888889%)