NR
Ntswaki R
Active since Apr 2017
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
Poor Service and no sense of Urgent from accounts department
I have had an outstanding levy amount of R1500,00 which i have been querying from August 2025 with no joy from the consultant Zanele. I send through a formal escalations but no feedback from thier side. I need the R1500,00 refunded back to me
30 replies
7 months ago
Unresolved Vodacom Fibre Activation Issue
I ordered Vodacom Fibre at the end of August and received both devices shortly thereafter. However, it has now been over a month without internet access. The router does not connect to the network, and despite numerous calls and follow-ups, there has been no resolution.For the past two weeks, I’ve been repeatedly told that someone will call me back, yet no one ever does. I’ve had to initiate every contact myself, and each time I’m given the same empty assurance. It’s extremely frustrating and disappointing to experience such poor service.I’ve been without internet for an entire month, and it feels as though no one is taking responsibility or showing any urgency to resolve the issue. I would appreciate immediate attention to this matter and a clear plan of action to get my fibre connection up and running.
140 replies
8 months ago
Unaffordable Contract Upgrade & Refusal to Assist – Mall of the North Store
Lack of informed consent: I was not given a copy of the contract at the point of sale, and the terms were not properly explained.Affordability ignored: I was offered a deal well beyond my means, and my affordability was only considered after I raised concerns.Unfair refusal: I am being penalised for using a device that was opened in-store and returned the next day.No follow-up or transparency: I requested written communication regarding the store’s decision and was not given any.
140 replies
12 months ago
FOREVER NEW ONLINE - Delayed Refund and Bad Service
I made an online order in April which I received my parcel in time.30th April I advised the that I need to log a return ,which was done but the parcel was only collected on the 8th May. I kept following up with them and was told they only received the parcel on the 20th of May. Now I am waiting for my refund which I follow up everyday and am told they are still doing quality check.How do you take 4 days to do quality check on 3 items … I now know that I’ll never pay anything online at ForeverNew …Never
0 replies
17 months ago
Refund not received on our Order
On the 29 Nov i made an order on the KFC App in Savanna using Two vouchers for R100, the driver got a wrong address from "Uber" and he asking us our address and was very impatient. The order was cancelled and returned to the store. An employee from the store tried to assist but he was told by the customer service that we have been refunded while we were not. I still dont understand how are they going to refund us since i was using vouchers. No one called since today.
0 replies
36 months ago
Debt care Centre Service Breakdown
From April I made the first App online to check on how much will I save if I were to extend my bond term,no one attended to the application until I called and was told it was withdrawn since they did not get me on the phone- which I never received any call. I went and apply again as advised and send all supporting docs- was told to wait for 10 business days . To date no feedback received even though I was three times on follow up on the application. Every time I call am told the App is escalated to Rifqah Cloete who will give me a call back. I lost faith
140 replies
40 months ago
No feedback received on additional logged by the repairer, and they do not return or provide feedback to their clients
i logged a claim with the insurer last year in November, to date the car is still not fixed. everything was going well until the repairer logged or asked to additional on the 18 January 2023, only on the 31st of January when i call for the 3rd time i am told the assessor is no longer working for the company. i am stuck , my life is on hold yet i pay about R2 500 on a monthly basis without fail. At this moment i feel i made a wrong choice by coming back back to 1st for women. i would be happy if the whole thing is resolved , as a pregnant women i choose your company because of their service but now when we need them the most , i am disappointed.
156 replies
43 months ago
It is very bad,this is the very same reason I left at first
It is very bad,this is the very same reason I left at first .Because they do not disclose all details when they are providing quotes and they keep getting information wrong. A simple thing like the colour of the car- incorrect The lady gave me a courtesy car for 15 days while I told them their competitor is giving me for 30 days. I am ****ed and I don’t think I am willing to go through this for the third time. I am going through with my opition to cancel the policy
158 replies
51 months ago
REFUND NOT RECEIVED
I refund goods I bought online on 29th of January,they confirmed the next day that the goods have been received and I will receive my refund in 14 days. Today I am still waiting,when I query they tell me their team is investigating.i mean what's there to investigate?Just pay back my R998
0 replies
56 months ago
Harsh physical treatment at waterfall view estate
We came to the waterfall view estate on Saturday to drop off kids at the complex... we were not treated well by the security guards. We had to wait at the gate for about 45 mins...we watched the security guards open for other visitors with his fist but failed to do the same with us. The guard even went to a point of fetching a pepper spring to threaten the uber driver. We even have a video of the physical mistreatment
0 replies
Review Distribution
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2 Star
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1 Star
16 (100%)