S`
Sandra `Potgieter
Active since Apr 2017
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Poor service
My account was debited for 4 months for a life policy I did not take out. I have requested the call recording numerous times but my emails are just ignored. I want my money back!!!!
53 replies
4 months ago
Aswome
Awesome Service received from Adda Elliot our personal Broker. She arranged for the claims department to contact me and the claim was handled seamlessly.
53 replies
9 months ago
Bad service/website Revlon
Defective Revlon Flex Mousse – No Product Dispensed Dear Revlon Customer Service, I recently purchased a can of Revlon Flex Mousse, and unfortunately, the product is defective. Despite multiple attempts, nothing comes out of the spout—there appears to be no air or pressure in the container. I paid a premium price for this product and am very disappointed with the experience. I would appreciate a replacement or a refund for this faulty item. I went onto the Revlon.co.za website several times to complain but their "Contact us" feature just gives an error. I went onto the internatuinal website where i explauned that there is a problem on the Revlon SA website but I have up to date not received any response. Sincerely, Sandra Potgieter
0 replies
9 months ago
Great Service
I received exceptional service from the advisor Anna (Ada) Elliott @ OUTsurance. She made the change between Insurance Companies feel seemless. Give this girl a raze!!! OUTsurance ..... where you always get something out :-)
53 replies
11 months ago
Great sevice and my ...
Great sevice and my advisor Anna Elliot went out of her way to assist me un saving
58 replies
14 months ago
POOOOR SERVICE
I opened a savings account with FNB for my daughter when she was little. When she turned 18 we changed the account to her own name and changed it from a savings account to a Gold Cheque account in the Secunda branch. We drew statements on her account and saw that it was still in MY NAME. We went back to the branch and told them to delink the two accounts as I am still receiving her transaction emails on my email address and the bank statement is still in my name. They told us it was fixed! This month when she wanted to take out an Istore contract they requested bank statements AND THE STATEMENT IS STILL IN MY NAME!!!! My daughter is 24 and have been using her account and banking app now for the last 6 years but still this problem persist. This is unacceptable as we cannot be associated at an Institution under one umbrella as this is HER account. After numerous calls to the call center no-one in FNB seems to know how to delink the short name on her account to her own name. I am fed up and need answers!!!!!!!!!!!!
1 reply
53 months ago
Vodacom consultant argue with client
I have just received the most frustrating call from a consultant of Vodacom (I did not even get her name). I did my last upgrade in August 2020 on a top-up contract on which I receive 2.65gig of data, 200 minutes & 200 sms per month. The consultant tells me Vodacom is discontinuing all the type of contracts I am on and I have to move to the RED top-up contract. She explained I will receive 200 minutes and 2 gig daytime and 2 gig night time data for R110 MORE per month. I say no I do not want it as I will not pay more for a contract which I singed for 24 months!!!! She is adamant that Vodacom is moving over to the RED contracts. I keep on telling her I DO NOT WANT TO MOVE OVER AND PAY MORE FOR MY CONTRACT. She's still adamint and tells me I have to move over. I tell her I get 2.6 gig data at the moment and this is more than she is offering me. She tells me I will save in the long rung as I will recharge much less. I tell her 4 times I NEVER RECHARGE as I have Wifi at work and at home. I ask to speak to her supervisor but she just ignores me. I never recharge airtime as what I am receiving is enough. Now she wants me to pay more for my contract and receive LESS??????????????? She keeps on arguing with me. I get so frustrated because this woman does not understand that I will not agree to change my package as I will get less for more money. At this point I am so frustrated I drop the call. How can a Company with which you have signed a contract for 24 months DEMAND from you to change your package to pay more and get less????? I do not want an answer from a consultant I want an answer from top management, as this is a breach in contract. Sandra Potgieter - Frustrated Vodacom client
106 replies
64 months ago
FNB POOR Service
I have been trying to claim from my fnb life insurance policy since lockdown started in march 2021. I havr sent numerous emails and spoke to my private banker regarding this claim but NO ONE responds to my claim. They are quick to phone you when the loam is not baing paid. Disgusted with this service. FNB how can we noy help you!!!!!!
61 replies
66 months ago
Incompetent bank
I opened a bank your change account online and transfered my saving into this account. I tried transferring the money from this accouny back into my transact acvount but it keeps on failing. I have sent fnb 2 emails in the last 2 weeks and received refrence numbers to have this resolved but no one has contacted me!!! I phoned the online banking number to havr this resolved but was told i need to make use of the online chat in the app but still the problem persists. I need to use my savings money for unforseen expenses. Do not use fnb!!! Think i want to change bank to find a bank who is comitted to helping their customers.
56 replies
79 months ago
Incompetent personell
Poor service from FNB> I have a funeral policy on my name with FNB and wanted to change my debit order details from my old FNB account to my husbands account for all future debit orders. I was told that they are not allowed to do this?????? This is my policy and I will decide where the debit order must go off. Please refrain from taking out any life policies from FNB
210 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)