EM
Eugene M
Active since Apr 2017
101
Reviews
0
Industries
Reviews
101 reviews1 month ago
Unacceptable Refund Delay and Incorrect Stock Display
I placed an order on 04 March 2026, and after waiting 10 days, Makro cancelled it due to “stock unavailability.” However, when I log into the website, the same item is still being advertised as available. To make matters worse, I’ve been told that my refund will only be processed by 02 April 2026, which is an unreasonable delay. When I called Makro for clarity, I was informed that if I place a new order, the same problem may happen again because the website is not updated in real time. This is extremely frustrating and misleading for customers who rely on the website to be accurate. All I’m asking for is: A timely refund Accurate stock information on the website A reliable online shopping experience
53 replies
1 month ago
EXCELLENT SERVICE
For some reason, I always seem to hit a hurdle when applying for banking services with FNB. So this time, I decided to visit the branch this past Sunday to find out which application method would be more seamless — in‑branch or self‑service. That’s when I was welcomed by Belesita Selamolela, who was remarkably eager to assist immediately and with great diligence. She sat me down, and within minutes we exchanged only the essential information — my ID number, address, and contact details. By Tuesday, my application was successfully approved. Throughout the entire process, Belesita kept me informed and updated. Service of this calibre is rare and deserves to be recognised and preserved. Bel's is a true ambassador of excellence.
53 replies
2 months ago
FREQUENT HOLD ON REVOLVING FACILITY
I am writing again to formally raise my dissatisfaction with First National Bank regarding the repeated freezing of my revolving credit facility — particularly at critical times when I urgently need access to funds. Over the past six months, my facility has been frozen on multiple occasions, including two days ago and again in December (with possibly earlier instances I cannot precisely recall). Each time, this has occurred without prior notice. When I enquired, I was informed that the freeze was part of a “positive identification” process. If this is indeed a security measure, why am I not notified in advance to prevent the significant inconvenience that follows? Most recently, I had transferred funds from FNB to Absa Bank via a standard banking transfer. I urgently needed access to my revolving facility to retrieve my laptop from repairs, as I had classes the following day. Due to the hold placed on my account, I could not access the funds. This caused serious disruption on my first day with Henley Business School, as my work laptop does not permit Zoom access due to company policy. The situation was both embarrassing and entirely avoidable, let alone the wasted petrol driving around “during school hours” trying to get funds to secure my laptop. Additionally: I incurred an unpaid debit order as a direct result of the facility freeze. I am now being charged administration fees for that unpaid debit order. I have repeatedly had to escalate matters publicly on social media before receiving meaningful assistance. Numerous prior complaints logged directly with FNB appear to have yielded little to no preventative improvement. In past cases, only after escalating to the Ombudsman has the bank acknowledged fault and engaged constructively. Furthermore, I recently discovered that my eBucks rewards for Tracker Connect were only credited from October last year, despite being a Tracker client for nearly three years. When I queried this via chat support, I was informed that rewards were only app**** from September 25 and that I should follow up with Tracker. This response is confusing — FNB administers the eBucks programme, so why am I being redirected to a third party to resolve what appears to be a programme administration issue? This pattern reflects: A lack of proactive communication Poor internal resolution mechanisms Financial prejudice to me as a client Repeated inconvenience requiring external escalation I request: A full explanation for the repeated facility freezes. Reversal of all fees relating to the unpaid debit order caused by this incident. A clear explanation regarding my Tracker eBucks eligibility and correction of any shortfall. Assurance that preventative measures will be implemented to avoid recurrence. I expect a prompt and comprehensive response
53 replies
4 months ago
Pre-Approved Temporary Loan Error
I am writing to formally escalate multiple unresolved issues and an extremely poor service experience that I have encountered. Despite numerous attempts to resolve these matters through your call center, I have been repeatedly transferred, subjected to multiple redials, and ultimately disconnected without resolution. Summary of Issues: Pre-Approved Temporary Loan Error Each time I attempt to accept a pre-approved temporary loan, I receive a technical error. This results in unnecessary credit enquiries against my profile, which negatively impacts my credit record. I suspect this may be linked to my ID being flagged with the South African ***** Prevention Services (SAFPS), but no one has provided clarity or assistance. Pending eBucks Complaint I logged a complaint last week regarding not receiving eBucks for my Netflix subscription. The matter remains unresolved, and I have now been told to visit a branch to correct an error caused by internal incompetency. Service Experience: Your call center experience has been unacceptable. I called 087 730 5596 from 011 289 5274 and was sent from pillar to post, with multiple transfers and no resolution. Eventually, I was hung up on. This is not the level of service expected from a leading financial institution. Impact: Wasted time and effort. Negative impact on my credit profile due to unnecessary enquiries. Inconvenience caused by being forced to visit a branch for an issue that should have been resolved remotely. Action Requested: Immediate investigation and resolution of the loan acceptance error and removal of any unnecessary credit enquiries. Prompt resolution of the pending eBucks complaint without requiring a branch visit. Feedback on why these issues were not resolved at first point of contact and what steps FNB will take to prevent recurrence.
109 replies
5 months ago
Complaint Regarding Spousal Benefactor Arrangement and eBucks Rewards
I am writing to express my dissatisfaction regarding an unresolved issue related to my account and the spousal benefactor arrangement I agreed to when recruiting my wife from another bank. When my wife migrated to FNB, the condition was that her banking fees would be discounted under the “spousal benefactor” arrangement. This was done at your Silverton branch in Pretoria and confirmed on my banking profile under the Family tab, where her name appears and her fees have indeed been discounted. However, I recently discovered that I am not receiving eBucks rewards because, according to your system, I do not have a spousal account. This is extremely frustrating, as the agreement was clear from the start. I contacted your support team, but the experience was disappointing. It seems that resolving issues through telephonic or chat channels rarely yields results, and customers are forced to escalate via platforms like HelloPeter, which is inefficient and disheartening. Furthermore, I was informed by Mpho Rakgoale that my wife was never added to the “family container banner,” even though her pricing was updated for discounted fees. This inconsistency is unacceptable and undermines trust in FNB’s processes. I request the following actions: Verify the date my wife signed up with FNB and confirm that she was meant to be added as a spousal benefactor to my account. Backdate any fees incorrectly billed to her due to this omission. Backdate any benefits I should have received for having her as a spouse on my account. Backdate my eBucks rewards from the date I was eligible for this benefit. Lastly, it is disappointing that customers must go through so many hurdles to resolve issues. This experience does not align with the level of service FNB promises. I look forward to your urgent attention and resolution of this matter.
162 replies
7 months ago
BEST INSURANCE EVER
Insurance like no other! Effortless claiming and prompt interaction. Simply world class service and spectacular customer care! Thank you outsurance!
53 replies
7 months ago
Day light *******!!!
Normally, after a thorough general dental cleaning, my teeth feel smooth and free of that fuzzy, filmy texture. There's also that unmistakable feeling of cleanliness and freshness, especially after being professionally flossed. That’s the standard I’ve come to expect from Dr. Megan Steyn and other dentists I’ve seen before her. Unfortunately, this recent visit to Dr. Olivier’s practice was nothing like that. I was in and out in what felt like 4 to 6 minutes. He briefly sc****d a few teeth with a scaler, app**** toothpaste to maybe four teeth, and then asked me to rinse. I genuinely thought we were just getting started—but that was the end of the appointment. I left with the same rough texture at the back of my teeth, and to make matters worse, I still have visible black spots on my molars. Dr. Steyn would have addressed those or at least discussed them with me. In short, I'm billed a thousand rand for what felt like a rushed, superficial cleaning—something I could’ve done myself with an electric toothbrush at home. Need i mention not a single tooth was flossed. second most ********** service, with the 1st being that of a dentist I once dealt with also at INTERCARE years ago. Absolutely no value for money. You lost a gem in Dr. Steyn
53 replies
14 months ago
Poor Product knowledge and Attitude
I did a Cashsend transaction of R600.00 before i transferred funds to my AVAF account. The recipient received a "chatwallet" text as well notifying them of the amount but not the withdrawal ref. The recipient never received the withdrawal ref, when i followed up with Absa I was told my account had insufficient funds. How is that possible when the amount i transferred out was greater than the amount sent? Today, i have a "insufficient funds" charge. To top it up, I had a Tebogo Sharon Galushi call me today supposedly from collections who clearly did not know what she was talking about, let alone total disregard of customer care - Please listen to the call before calling me back. the insufficient funds issue, I'm raising it today because it isn't the first time i was erroneously charged the fee. I let it slide the first time round cos the amount is small. With regard
71 replies
14 months ago
STALLING CLAIM PAYOUT
As expected, Sanlam is stalling payout of my claim alleging they want proof that i have been paying my premium from October 24 to date. in the meanwhile, my premium get's paid directly from HR. All of this i find out when following out on the claim, no audacity to even give me call and let me know. All I'm told is an sms was sent to me, when in actual fact the sms i received was that the claim would be reviewed in 4hrs. I have to bury my brother this weekend and thus far it doesn't look like I'm gone be paid out.
371 replies
14 months ago
WORLD CLASS WORKMANSHIP!!!
I am delighted that my car was fixed by Probeat. From the moment you walk into their reception, you already feel like you’ve come to the right place. Lenie and the rest of the reception team will welcome you warmly and that on its own leaves you with a good lasting impression. Probeat’s workmanship is simply world class without a doubt. Gavin, Pedro and team, your customer care is world class!!! N4 Autocraft comes nowhere near level, KEEP IT UP!!! I’ll gladly recommend you any day! I don’t get pleased easily, yet with you, not an ounce of effort or dissatisfaction.
0 replies
Review Distribution
5 Star
24 (23.762376237623762%)
4 Star
1 (0.9900990099009901%)
3 Star
0 (0%)
2 Star
3 (2.9702970297029703%)
1 Star
73 (72.27722772277228%)