GS
Graham S
Active since May 2017
6
Reviews
0
Industries
Reviews
6 reviews53 months ago
FNB - How can we (not) help you
So I'm a private client with FNB, whatever that means. I had to cancel my credit card because it got stuck in an ATM on 2 December 2021. This in itself was a process because your consultant instead of cancelling it attempted to sent me a link to cancel it on the app, while I was on the phone with her??? I applied for a new card on 4 December 2021 and guess what I still don't have a replacement card. Accounts linked to my credit card has been suspended. Thanks FNB. I called to find out where my replacement card is and was told it will be delivered on the 15th. Well its the 18th and I still don't have a card. Submitted a complaint via your website on 13 December (Ref 1TIRS5Q7) and have had no feedback despite an automated response saying that you will do so in 48 hours. In what world do you think this is acceptable? Please forward me a link to close this account. I have had it with being treated like you are doing me a favor.
53 replies
58 months ago
Excellent Service
Just wanted to acknowledge the very professional and excellent service received from Henk @ Moot Towing on Sunday 11 July 2021. Had a breakdown that required me to be towed from Roodeplaat to Centurion. Shortly after requesting assistance through Discovery Insure, Henk called me to tell me he was on his way. Didn't have to wait very long, and never had any doubts as to the safety of my vehicle during the tow.
0 replies
58 months ago
Discovery Inure Roadside Assistance
Just wanted to thank Kevin Rebese from Discovery Insure for excellent service received on Sunday, 11 July 2021. I had a breakdown that required my vehicle to be towed. I called for assistance after 14:00 and was home before 16:00. Kevin had arranged for tow vehicle, kept me informed and followed up after I got home. Thanks again!!!
53 replies
68 months ago
Contact centre
Dstv, what do i have to do to talk to a person? I dont want to talk to a bot or some automated answering service. Have been trying in vain to resolve some technical issue since the weekend. I am paying for a premium subscription and expect premium service. You need to rethink your approach to customer service. I'm not the type of person to pay for something and not get it.
159 replies
108 months ago
CUSTOMER SERVICE!!!!!!!!!!!!!
<p>Bought a fitbit surge in November from Centurion store. Returned in April because its defective. (ref ********** )</p> <p>Despite numerous efforts to ascertain the whereabouts and status of my watch all I hear from Makro is silence.</p> <p>Called the store then I am told I will be called back. Guess what? Silence.</p> <p>Submit a complaint via your website. Guess what? Silence.</p> <p>This is totally unacceptable. I literally paid thousands of rands for something I dont have the use of.</p> <p>Also I dont see it as my responsibility to follow up with you. You are the ones providing a 'service' (that I paid for) not me.</p> <p>You've already lost me as a customer. All i want is my money or my watch back.</p> <p> </p> <p> </p>
168 replies
109 months ago
Fitbit quality & after sales service
<p>If you are considering buying any fitbit product re-consider. Unfortunately it is too late for me.</p> <p>The fitbit app I would rate 5*, however everything else i.e. hardware & sevice is total rubbish.</p> <p>Purchased a fitbit surge late November 2016 @ close to R4,000. Returned it on the 24th of April, less than 6 months after I bought it due to a number of issues with the straps. its been three weeks and no boo or bah as to the whereabouts or status of my fitbit despite numerous queries.</p> <p>Congratulations fitbit, if it was your intention to lose me as a client, you have succeeded.</p>
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)