SM
Shanel M
Active since May 2017
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Unstable website
I logged in this morning at 8.30am to start preparing for the sale and the competition for the vanity. Filled my cart, the vanity was added. Proceeded to checkout and for the last 20 minutes I am getting error after error. This is utter nonsense. Don't encourage customers to come support your business when your website is lame. I am so highly disappointed. I planned so well for this specific giveaway and black Friday sale and it did not serve me at all. I am still unable to check out my cart. This is terrible customer service!!
0 replies
25 months ago
Pathetic Customer Service!!
FNB customer service is really horrible. I have been having back and forth struggles with getting a new bank card. I updated address and even have a homeloan with them, they send my bank card to KZN and bill me R150 after I was promised no charge would occur for a replacement card. The card is not delivered and I've been without a bank card all week. I want my damn money back and my bank card!!! Do BETTER FNB!!! Care about your customers and keep your word. Stop *****ing our money!!! This was your mistake!! You should carry this cost!!
212 replies
31 months ago
Poor Service
I received a call from a consultant at tracker regarding the rerate of my current plan. This was 2 weeks ago.. I was promised a reduction in my premium and an email to confirm this however to date, no confirmation has been received. I sent a follow up email and called and still have not received any feedback.
262 replies
34 months ago
Worst Customer Service in Gauteng!
I purchased an inverter from the Greenstone store in the month of March this year. I have had a lot of trouble with it and was asked to bring it to store early in May. The device was sent for assessment and given back to me a few days later. To my suprise it was still not working. After numerous calls and emails sent to the store, I was asked to come back in. I was told in store by Johannes that the supplier is responsible for the warranty and would need to assist me when I had asked if I could get refund since it is under 6 months old and being repaired for the 2nd time. I left the inverter in store on Thursday and have heard nothing since then. I got an email from Khetiwe yesterday stating that the head of department Wil contact regarding my refund request. No one has called me yet. I have sent follow up emails, messages and called and no one can tell me why I cannot return a defective product that is 3 months old. (2 months old when it malfunctioned)! My patience is really running out! Please give me my money back! And do better with your customer service!
106 replies
35 months ago
Horrible Customer Service
I purchased an inverter from the Greenstone store and I have had issues with for a long time. I've been in touch with the store and called 7 times. I sent 3 emails and still haven't received any feedback. The inverter was brought into store when it stopped working, under 3 months old and when it was given back to me, "repaired", it came back in worse condition. I have even caused damage to my vehicle carting this heavy thing back and forth to no avail. Worst service I have ever experienced and that too for a very expensive device. Very disappointed!
212 replies
37 months ago
Poor customer care.
I lodged a complaint a while ago requesting that my premium be relooked. I got 1 call which I requested a call back on. To date. No call has been made. I am not happy with my current premium. Please assist me.
159 replies
43 months ago
Poor customer service
I have been insured, claim free with outsurance. Having invested over R125 000.00 in my policy to see a massive increase and be told that the best they can do is give me a R60 discount. This is such terrible customer service especially considering current inflation. Not happy with the service received! Actively seeking a new insurer since customer loyalty counts for nothing.
399 replies
47 months ago
Uncontactable call centre
Trying to contact FNB homeloans for a whole week and no one has gotten back to me or been of help. Constant issues when you need help. This banks WFH system is terrible and their employees don't care about customers frustrations!!!
134 replies
50 months ago
****py Service from Discovery Health contact center!
Discovery medical aid is the absolute worst medical aid!!!! You likely have to be on deaths doorstep before they can actually help you. Annoyed!!! Dealing with their call centre has been a complete waste of my day!!! Looking into making the switch today!! I cannot deal anymore!!!
212 replies
50 months ago
Empty Promises
FNB makes promises they can't keep. When applying for my bond I was sold dreams of ebucks and other benefits if I selected them as my bond provider. Being a 1st time buyer I was again told about benefits which convinced me to take my bond with them. I even kept my bond at FNB after being asked to switch my account to my employers bank account considering their promises. When I queried my benefits I'm being told that through use of a bond originator I've lost my ebucks rewards. This was never stipulated to me prior. And it was again brought up to me when I enquired what I could lose when switching my accounts. Hence my decision to keep my accounts at FNB. In addition, since my query I was given tips to increase my bracket only to never be given any type of reward. Not in online shopping or on minimum online/ app transactions and most recently not on my fuel top up on Wednesdays at Engen. FNB uses these "benefits" to lure you in with no intentions of making good on promises. Seriously considering moving my accounts elsewhere. This is very unfair treatment of me as a customer.
53 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (93.75%)