FJ
Firoza J
Active since May 2017
18
Reviews
0
Industries
Reviews
18 reviews3 months ago
Charity Lekoane - You deserve 10 stars
Out here, we give credit where it’s due. After a terrible morning — a wet home and a flat tyre, being late for work due to the water situation, and then another flat tyre once I was finally done — the day was already testing me. Add heavier-than-normal traffic and a call to a third party to confirm whether their assessment had been done (as I wasn’t home, being the policy holder), and it honestly felt like too much. I was spoken to abruptly, with no customer care skills at all, and a frustrated “call Momentum” — which only added to the stress. Then came this beautiful soul. From the moment Charity answered the phone, her willingness to help could be felt straight through the speaker. Her kindness, patience, and genuine care completely changed the tone of my day, and suddenly I was able to relax again. Never stop being you, Charity.
56 replies
4 months ago
A Big Thank You to Marwaan Abass at Standard Bank
Reviews don't always need to be critical to be impactful, and this one is a testament to that. I want to take a moment to express my appreciation for Marwaan Abass. His exceptional dedication and professionalism have made a real difference in my banking experience. No message, phone call, or email from me has ever gone unanswered— even when he was on leave. In fact, I had to kindly tell him to stop replying and take the time to enjoy his break! Marwaan, your hard work and commitment have not gone unnoticed. Shukran for being so amazing in 2025 and for going above and beyond for your clients.
53 replies
4 months ago
STAY FAR AWAY
In 2024, I signed up for Cartrack to track my vehicles for business purposes. At the time, I had two vehicles on the road, and I had never used a tracking service before. I was referred to Cartrack by someone who was already a customer. I sold one of my vehicles last year and, to deactivate the tracker and transfer it to the car I bought, I was charged R600. This fee wasn’t included in my monthly debit order, so I made the payment via EFT and sent the proof of payment (POP) to the client services department on 31 January 2025. They responded with a ticket number and assured me it would be escalated to the accounts department. However, the problems began soon after. For the entire year of 2025, I received continuous phone calls despite clearly requesting email communication (on my original application). The calls were incessant and disruptive, especially during working hours. One call even involved a staff member who threatened me. When I reported this, I was simply told, “Good news, ma’am, she no longer works here.” To make matters worse, I still had no clarification on the R160 charge that I was being billed for. Finally, on 16 October, I received a statement with a balance of R77.80, which I paid within 10 minutes and sent the proof of payment to both the accounts team and the person who sent the statement. Yet, from 17 October to 20 November, I was still harassed daily by phone. It wasn’t until Paballo Mogomotsi reached out via email that I could provide all the necessary documentation proving that I had paid the R 600.00 transfer fee in January 2025. His response was simply, “Thanks for the proof of payment,” with no acknowledgment of the prolonged harassment or any apology for the inconvenience caused. I’m extremely disappointed that throughout this entire ordeal, from January 2025 to November 2025, I never once received an apology or any resolution. The stress and harassment I endured were completely unnecessary and, frankly, damaging to my mental health. My advice to anyone considering Cartrack: while they may offer tempting promotions, the constant harassment, lack of professionalism, and disregard for customer concerns make this service not worth it. Please think twice before signing up with them.
106 replies
6 months ago
Senior of the year award goes to Cassandra Modise
C Modise - You EARNED these 5stars. I have been a client since 2010 & last night was the FIRST time a senior member treated me as if I matter. Thank you.
0 replies
6 months ago
DO NOT MAKE USE OF THEIR SERVICE!
Despite my premium being a debit order, I still had a balance of R 77.80. Since 06/10, their collections department called me and I though I was unable to speak (I also have a job) I asked them to send me an email. Their agent then threatened me with 'if you car gets ******, dont expect us to help you' Furious, I sent an email to the group telling them about my experience & providing them with proof of the debit orders. To date, I have not been called by anyone. 16/10 they called and finally the statement was emailed @07H36AM. I had a look at it & saw there was a balance of R 77.80. At 08H34, I rep**** to accounts@cartrack.co.za with the statement as well as POP. 17 Oct, the calls started again, to which Tebogo S rep**** that it takes 24-72 hours for them to respond. If that is the TAT, where is my call I requested since 06 October? And why are you not checking your emails BEFORE making contact with me again?
106 replies
8 months ago
Once they have your business, you no longer matter
Imagine a world where Customer Service/Operations returns your call with the same energy that sales calls you for business! I am chatting to a bot who keeps on giving me the same answers, I have been calling 0112892222 since last Tuesday & no response. On Friday, I tried a different method & made like I wanted a new product, and within 9min my phone was ringing. My price lock expired & I do not want an upgraded decoder, all I want is to move over to normal premium package (without price lock), but because they focus on getting more business instead of looking after their remaining clients, that will never happen. anyway, when your team has viewed this comment, maybe my request can be actioned? Because this seems to be the only method of getting the help one needs
0 replies
11 months ago
Jerome Johnathan - Worth 500 STARS!
Jerome Johnathan, who refused to give up on me even after I gave up on myself. YOU DESERVE 5 STAR RATING X 100! Thank you FOR EVERYTHING & THANK YOU for making my dream come true.
58 replies
14 months ago
My stars are for Memory Oosthuizen - Not the business
I am not sure exactly how many people works there. Of the 8 people that I dealt with, there is one person that deserves a 10star rating. The only person that was willing to pick up the phone and call me. Memory Oosthuizen - You are the best.
0 replies
14 months ago
Discovery is the cause of everyone's depression
On 09/01 I went to my normal GP after suffering with severe constipation for about 3 months, assuming my GP (who I have been a patient of since 2015) would assist me and give me something. Instead , after seeing me for 5-10min, she advised me that her receptionists will get back to me with an app for a specialist. I was chatting with the receptionist back & forth to ask the name of the specialist, because I myself found it weird that after one complaint I would be refereed to a specialist, no response only with a date. I personally got the dates mixed up and instead of going the 27/01, I went on the 20/01 (mistake from my side, I just saw Monday). I went to the specialist and ended up paying cash as the auth wasn't available yet and I assumed that all was well. I told the specialist my problem, and he advised my that I would need a colonoscopy and he advised that I would need to drink this & not eat etc (me assuming that Discovery would by then give an auth. 24/01 I received a call from Discovery asking me for more details & I gave it to them. 29/01 I received a call from a clinical specialist called Lloyd, who advised that I was dishonest on my application in July 2024 & that my medical aid would be cancelled immediately. This was when I found out that the doctors form said I am suffering from this condition for 3 years & not 3 months as per my statement. I was advised to appeal, & in that appeal the doctor confirmed that my consultation with her was 5min before she was about to close, I also provided them Groote Schuur Folder no, a letter from 4 other doctors who I have seen confirming that I have never been treated for this condition. My appeal was successful, and they gave me a waiting period for depression (I was not aware that having a miscarriage and going through a bad patch in life was a chronic condition was a thing, but I left it because I have found my feet in life again & yes the pain is still there 2 years later, but I have learnt to deal with it). Bare in mind, I did still not do the colonoscopy. So when they reactivated my membership, I called & asked for an auth. So they already have all the notes from my previous GP as well as the notes from the gastroenterlogist, because this as the information that made them cancel my medical aid in the first place. 24/02/ - I received an email from noreply@discovery.co.za asking me 'May doctor please clarify if member currently has an ovarian cyst?- how big is it, is there radiology done recently for Abdomen-Please submit if available' I then rep****, you never even gave an auth is the first place how are you asking this. 26/02 - After I told them all of this, they said they understand my frustration I spoke to a Tracey also KeyCare, who assured me she help me, nothing. Lloyd - Has been ignoring me January I emailed them again stating that they gave me a waiting period for depression, yet they are the ones causing me sleepless nights since the end of January 2025 and not once did they ever apologize for accusing me of being dishonest, not once. In November 2024, they wanted my son (who had a fever of 48°C) to wait 8 hours to make sure its not meningitis. That Friday, they also called me to say that the notes says its meningitis, and only after the doctor confirmed the codes, did they accept it. Again, they did not once apologize. On 26/2, I begged them to release us from this medical aid without any financial implications. I told them they are not good for my mental health because they are causing me nothing but stress & anxiety. Today I called again, and was advised that the auth (that went through the evaluation process January 2025) needs to go through a an evaluation period. This company's aim to to put me in a psychiatric ward & then they wont even cover it.
106 replies
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5 Star
8 (44.44444444444444%)
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1 Star
10 (55.55555555555556%)