SC
Shaun C
Active since Mar 2009
8
Reviews
0
Industries
Reviews
8 reviews70 months ago
Bonitas pathetic service / refund time frame
After numerous e mails and phone calls, my wife is still waiting for her claim to be refunded, all paperwork sent thru 25th May, out of interest....[[[[ IT TOOK US A YEAR TO GET A REFUND LAST YEAR]]]]]….. current claim after numerous frustrating calls and e mails, now all we have is ref numbers/ reply e mails, when one calls to query the call centre, you get told leave a message and your tel number , however NO ONE calls back.
263 replies
70 months ago
LITTLE LUXURY WATER FILTERS
I have had a 2 stage filter for over 10 years, moved house 2019, wanted a new one, Richard actually built me a new 2 stage as they didnt manufacture 2 stage any more, what a champ, the 1 canister developed a leak, i called, dealt with Rachel, what a brand ambassador both her and Richard, Rachel called back and said i should come collect a brand new 3 stage under counter at no cost, they set it up for me and "voila" i have filtered water again, this is "brand loyalty" thank you guys for putting trust into business, i am a loyal consumer and will remain one for as long as i reside in SA. IF YOU NEED A WATER FILTER, YOU NEED GO NO WHERE ELSE !!!
0 replies
101 months ago
Netcare Hospitals overcharge patient illegally R2 200
After lengthy arrangements and e mails confirming ( which I have copies of )payment options for my implant, Netcare Rangeview thought it still pertinent to take my R2022.80 on the 12 9 2017 and then still send a claim to my medical aid {Tiger Brands who are just as incompetent} for the total bill of R6914.70. I then called "Rangeview Medicross" and asked why they submitted the full amount and not the R4678.80, "they are sorry" was the reply [Magdeline Lechuti ] I must send a whole lot of documentation ( ID, bank statement, letter requesting refund) through to get my moneyback in approx 6 weeks including a letter to the finance dept requesting such refund, this to add to the fact that I had wanted to pay the R2022.80 the day of treatment [ 5 9 2017 ] but could not due to the fact their card machine was not working, then to be accused of paying late, after the lady behind the counter at Rangeview said I could do an internet payment at a later stage and would send the statement through confirming the amount, I am still waiting for such statement. I have sent numerous e mails, of which I have copies to the staff of Netcare, let me name [ Judith Nkula - Joeanne Knighton - Venesa Combrinck - Peter Heilig - Junita Van Der Merwe - Madelaine Janse Van Vuuren - Paty Rampersad - Magdeline Lechuti ] with absolutely not one reply from anyone other than Magdeline Lechuti who sends mails / requests to depts and never gets a satisfactory reply or resolve to my issue. I am as in principle / fairness not willing to wait "how long" for Netcare to refund me, when I made all necessary arrangements prior to treatment with all parties to ensure the payments were done correctly and split correctly, as I wanted to have a certain credit avail in my medical aid for the balance of the year, only to be apologised to by "Madelaine Janse Van Vuuren for loading the codes and payment incorrectly. I am now faced with Tiger Brands saying they cannot split the payment due to "lab code issues" that's another story, read that one now now, I'm not finished yet. I am now faced with the matter when my funds are cancelled 31 Dec 2017 and cannot submit claims for 2017 in 2018 year if tiger Brands and Netcare cant resolve my issue, I have warned them that I will not be responsible for any costs in 2018 not sorted out by Netcare in 2017 as arranged.
210 replies
102 months ago
Universal Healthcare and Tiger Brands medical aid shocking customer service
After requesting Universal Healthcare / Tiger Brands to reverse a claim which they agreed to as incorrectly submitted by "Medicross Rangeview", Universal / Tiger Brands Medical aid now say they cant do this due to "Lab codes", this after numerous calls / e mails to { Valda Davies and Brendon Ratfhilumelo.} One cannot get through to a manger or supervisor to assist with a simple matter, you have to speak to the call cntre operator only who WILL NOT PUT YOU THRU TO A MANAGER / SUPERVISOR, all you are told is that the request has been sent to the relevant assessors dept which you are not allowed to talk to personally to confirm, I have paid an amount to Medicross Rangeview of R 2022.80 and the balance is an amount of R 4678.80. Medicross have submitted the new reduced account of R 4678.80 as per med aid request! I am perplexed as to the lack of customer service given by the Universal and Tiger Brands, saying that they will do the payment for the total of R6914.70 and not the reduced /correct amount. I have been with Tiger Brands since 1996 and will definitely be looking at other options in the new year.
420 replies
102 months ago
Medicross Rangeview
After lengthy arrangements and e mails confirming ( which I have copies of )payment options for my implant, Netcare Rangeview thought it still pertinent to take my R2022.80 on the 12 9 2017 and then still send a claim to my medical aid {Tiger Brands who are just as incompetent} for the total bill of R6914.70. I then called "Rangeview Medicross" and asked why they submitted the full amount and not the R4678.80, "they are sorry" was the reply [Magdeline Lechuti ] I must send a whole lot of documentation ( ID, bank statement, letter requesting refund) through to get my moneyback in approx 6 weeks including a letter to the finance dept requesting such refund, this to add to the fact that I had wanted to pay the R2022.80 the day of treatment [ 5 9 2017 ] but could not due to the fact their card machine was not working, then to be accused of paying late, after the lady behind the counter at Rangeview said I could do an internet payment at a later stage and would send the statement through confirming the amount, I am still waiting for such statement. I have sent numerous e mails, of which I have copies to the staff of Netcare, let me name [ Judith Nkula - Joeanne Knighton - Venesa Combrinck - Peter Heilig - Junita Van Der Merwe - Madelaine Janse Van Vuuren - Paty Rampersad - Magdeline Lechuti ] with absolutely not one reply from anyone other than Magdeline Lechuti who sends mails / requests to depts and never gets a satisfactory reply or resolve to my issue. I am as in principle / fairness not willing to wait "how long" for Netcare to refund me, when I made all necessary arrangements prior to treatment with all parties to ensure the payments were done correctly and split correctly, as I wanted to have a certain credit avail in my medical aid for the balance of the year, only to be apologised to by "Madelaine Janse Van Vuuren for loading the codes and payment incorrectly. I am now faced with Tiger Brands saying they cannot split the payment due to "lab code issues" that's another story, read that one now now, I'm not finished yet. I am now faced with the matter when my funds are cancelled 31 Dec 2017 and cannot submit claims for 2017 in 2018 year if tiger Brands and Netcare cant resolve my issue, I have warned them that I will not be responsible for any costs in 2018 not sorted out by Netcare in 2017 as arranged.
210 replies
102 months ago
Outsurance debits acount illegally
I phoned Outsurance last week to update my Insurance Contract . My daughters car is currently insured with Outsurance against Fire and Theft. I wanted to get a QUOTE to insure the car "fully comprehensive " as my daughter has her learner's licence and will be starting to drive the car in the near Future. I spoke to Pieter to get a quote , at no stage did I confirm that I would be taking up the cover, the question was not asked if I would like to update the policy after a new instalment was given . Again this was supposed to be a quote. " My husband and I are shopping around for the best quote " . However two days later my account was debited with a portion of " the new instalment " This taken from my account illegally and without my consent. When I phoned them to confirm I had got through to another consultant ( as you do ,because you can never get through to the same person ) I was told that they would have to listen to the recording first . I was told that the query would have to be put through to a separate department. I as the CUSTOMER actually felt like a criminal being questioned and probed " When I voiced my unhappiness and wanted to speak to a manager I was then put through to Cole. He told me the same thing , I then told them as nothing was being done I would be doing a debit reversal and would be cancelling my policy. What a JOKE , Outsurance prides themselves on customer service , the service that I received was disgusting. I was told by Cole that in the first minute of my conversation with Pieter I had said my daughter would be " starting to drive the car " he then took this as confirmation of the update. He also asked me why was I shopping around for quotes , why I wasn't just giving it to Outsuance. Even though I have been with Outsurance for longer than 10 years , I am now going to Cancel my policy.
105 replies
125 months ago
warranty claim
As usual, Honda Northcliff live by their commitment, requested a change of my 2 armrests in my civic under warranty, both Roxanne and Adophine put the claim through to Honda, it was accepted and replaced. This is what Brand Loyalty is all about.
0 replies
127 months ago
LG Ronwyn Sales
My dishwasher handle gave in , I looked at Hello Peter for different suppliers and their service record, I could find no supplier that did not have issues. I then decided to use LG and not suppliers that were not LG accredited. We were then contacted by Chris from Ronwyn Sales before the stipulated time period, Chris communicated with me as to the time he would be at the residence and what the possible costs would be, Chris turned up on time, repaired the machine and gave me advice on the machine status. I found Chris to be an individual who goes the extra mile, and will definitely use Ronwyn sales going forward, WELL DONE CHRIS.
0 replies
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