PS
Priya S
Active since Jun 2017
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Harassing employee for payment arrangements
MBD attorneys. Bandits from this organization called me and she was persistent however in a harassing manner. The more I explained to her I am unemployed the more she spoke over me. She had called a 3rd cousin with regards to my account. When I asked her to remove the contact due to the poppy act she said until she makes an arrangement she cannot removed the next of kin(note this family member has never been listed as my next of kin). I said to her I can only make an arrangement when I secure an income she didn’t even acknowledge this arrangement. She was adamant I pay the account so I told her to make a note on the system that she will pay my account of which she responds “did you share the services with me that I must pay your account” SHE IS RUDE AND ABRUPT!!! I cut the call on her THID IS TOTAL HARASSMENT!!
168 replies
19 months ago
It’s not what’s ontop it’s what’s inside
On a cold Monday(23/09/2024) afternoon I purchased x2 pieman pies from a local Superspar. Both came in at shining R28.99 each (cost of more than a loaf of bread) however my disappointment lays not on the cost or whats ontop of the pies yet what was not in the pies purchased. My husband bit into his Mutton curry pie and enjoyed the taste, aroma and heartiness of this warm meal and I myself with my chicken and mushroom pie. Three bites into the pie we both realised that both our pies have no to little meat. Actually my chicken and mushroom had one piece of chicken and my husband had a mutton gravy with pea pie. In actual fact with a R10 more to each meal we could have gotten a street wise two from KFC and enjoyed actual chicken that you can see,touch and even taste. I am extremely disappointed that as a market leader and custodian in the pie food industry that no attention and details was placed in the quality control process of these two pie flavored or batches
0 replies
19 months ago
SARS VERIFCATION 21 working days
I’m absolutely disappointed in the process of SARS for simply verifying a new bank account. I have submitted supporting documents as per SARS requirements on the 2 Aug 2024. I then received correspondence that I should allow 21 working days for this process. Today 19 Sept 2024 is 33 working days and nothing has been done. I have called a number of times holding on hours at length only to hear my query has been escalated, my query has been logged as a complaint but all I ever receive from SARs is email correspondence asking me to wait 21 working days for this verification. SARS has a refund owing to me and I had plans for this money. I think if I had owed SARS money I couldn’t ask them for 21 working days with extentions to by back.. COMPLETELY DISGRUNTLED AS A TAX PAYER…
0 replies
68 months ago
Disappointed and Frustrated
I have been with Cool ideas for a while now. I’m an somewhat disappointed in their lack of assistance as well as their don’t care attitude. I have a main router as well and an extended router all supplied by Cool Ideas, my extender route has been down for almost a week and then I was told that Unfortunately they do not service extender units. A call was logged however still awaiting someone to contact me. Today my main router refuses to connect I was once again told unfortunately a call has to be logged and I have to wait 24hrs for assistance. I run a business from my home and could rely on the one not work but both routers are not working and there is not even a sense of urgency on the other end of the line. I will never recommend this service provider to anyone if this is the way they treat their customers. Recently they have been dropping the ball I guess their novelty has worn off
53 replies
82 months ago
Disgusted and Annoyed with lack of service and urgency
I had run into some financial set back with an expected payment, due to that my cellphone line had been suspended. Upon receipt of my cash income, I called in the vodacom call centre 18/07/2019. I queried with the call centre consultant on the amount outstanding to be paid. I was quoted R6774. A payment had been made whilst on the line with the consultant and I was told that within 24hrs my line would be reinstated. I waited until Sat morning 21/07/2019 and my line had still not been activated. I was asked to call in on Monday 22/07/2019 at 9am as the collection department was closed. I then call on Monday ad advised and was told that the collection department has some technical issues I need to call again after 11am, which I did. I was then advised by the collections consultant that an outstanding amount of R1450.18 had to be paid in order to reinstate the line. Once again a payment was done immediately. I was told once again that I should wait 24 hours in order for the line to be active. I since then had to load airtime to my number in order to have some connectivity. I followed up again after 24 hours Tuesday 23/07/2019 and was told that there's more technical issues and that the system will update automatically. I called every other day from the 24/07/2019 until this morning 29/07/2019. This morning I had to make x3 calls in order to get to the collects department, thereafter was told that my line is active, which clearly it is not. The consultant then said that I have to wait another 24 hours in order for my "active line" to be converted back to contract. I requested that my caller line also be reinstated as I cannot view any incoming or missed calls to my number. I was asked to be put on hold in order the activate and waited another 4 odd mins for that to happen, until call was redirected the call centre where I had input my details again. THIS SERVICE IS UNACCEPTABLE!!!!!!! I've in the week requested that a more senior person contact me with an explanation as to why I was firstly quoted the incorrect value for connection and thereafter had to wait a total time of 11 days for reconnectivity. I still await a call or some sense of urgency from Vodacom. Like my feedback after everyday on Vodacom SERVICE survey I rated them a score of 1 which I was being generous as the options don't allow a 0 rating. I will never recommend Vodacom and will await my contract expiry and cancel all SERVICES I have with Vodacom.
210 replies
94 months ago
Dissatisfied and disappointing events
ABSOLUTELY UPSET AND DISSATISFIED... I have been an fnb banker for years. I have a private clients acc, however never seem to get the service I require from. Being a private client. I pay a monthly fee for services I do not Utilize, nevertheless, I in finger error trandfered monies from my savings into my personal loan acc instead of my cheque acc whilst standing in a que at a food store. Wil embarrassment I had to walk out of the store due the fact that I cannot reverse the funds as per the private clients agent. This is ridiculous and stupid. And am extremely disappointed and dissatisfied with fnb as with previous issues as well. This alows me no choice but to settle a 7000 loan that I have with fnb and move to a bank that's actually willing to assist their clients in the best possible way. Thank you fnb however this was long overdue. Another valuable customer lost.
105 replies
95 months ago
Absolutely disgusting non integral fraudulent organization
I write this disgruntled, baffled and upset. Asia Lamara or MSA Consultants not sure who us who as they both share a contact number that nobody answers. I called NCR they gave me CFS debt the of the person and telephone numbers as follows: registered debt counsellor ********** the persons name Asia Lamara. I googled both CFS debt and MSA as well as Asia Lamara consultants they share the same telephone numbers and different locations the other one is in Wynberg and the other one in Claremont. there is a big scam going around here. I am apparently under debt review which I am unaware of. I had a telephone call with regards to this which I asked more info to be sent to me. No response from these fraudulent organizations. The next thing I'm under debt review. I have sent emails with no responses. Mto Attorneys seems to be fake as their website doesn't even have a contact number. Not surprisingly as birds of a feather flock together. Absolutely disgusting non integral fraudulent organization.
53 replies
108 months ago
STILL NO UPGRADE ALMOST A YEAR!! Only excuses and ****py stories
<p>Highly frustrated!!! I’ve been due for an upgrade in Sept 2016 and still have not received an upgrade. I’ve been push from pillar to post with regards to my upgrade. In Sept 2016 I called in querying my upgrade, I was told that I had a payment due and could only receive the upgrade once the account was settled. At the end of Sept 2016 I called again and was now told that I needed to wait 3months to clear my profile and in that time make sure that my payments were done timeously to avoid negative impact. 3months later, end Jan 2017 I called in again to query if I was now able to upgrade, I was told that I was a cash / eft payer and needed to convert to debt order payments for a consecutive 3months. All done as required. End April 2017 I call the Retentions department over a period of a week and have received no feedback calls as promised (the noisiest call centre dept I have ever come across) only to be told that I am ITC listed and Vodacom will not finance a phone of my choice (Samsung S8 or Iphone 7). I can qualify for a Samgung J1. Absolute bull ****, I am not ITC listed in the first place and secondly am not going to pay 1200pm for a Samsung J1.</p> <p>Ive spent half the month of May trying to make sense of the whole thing and awaiting some response from Vodacom. I then decided to speak to the team leader at Retentions Dept (Louiza Baloyi), who is as rude as you get, who basically said to me that Vodacom will not finance a phone that is expensive and there is nothing that she can help with as Acquisitions dept declined my upgrade.</p> <p>I then suggested that I cancel my contract with Vodacom as it makes no sense for me to stay on a contract that Im paying for with no device. I was told by the team leader that unfortunately there is nothing that she can do. So this basically meant to me Miss Singh we don’t care if you cancel your contract or not we really have better things to do in this dept like have a party then to stress over your upgrade issue.</p> <p>After much irritation, I requested that I receive a call from somebody at Vodacom whom can actually help me in getting an upgrade. I’m still awaiting that call from Vodacom to date.</p> <p>I called again 01 June 2017, only to be transferred to the accounts dept and to be told that the reason why my profile cannot be eligible for an upgrade is purely because I have an outstanding contract that was taken out in 2005 and was written off as bad debt… WHERE THE HELL DID THAT COME FROM??? WHY WAS THIS NOT PICKED UP IN 2013 WHEN I TOOK OUT A CONTRACT IN THE FIRST PLACE?</p> <p>12 YEARS LATER!!! I asked the consultant to forward to me contract details and signatures as the number he quoted to me did not sound familiar and I do not remember taking out a contract with Vodacom previously. I was told that unfortunately the contract and the number has been deleted and that he cannot help me with information he can only log a fraud report and have it looked into, however I now need to send x3 latest signatures, affidavit from the police station and a certified copy of my ID in order for it to be looked into. Now I need to find the time to submit all these particulars because Vodacom is messing up. </p> <p>Clearly there is no value for their customers. Thank you Vodacom but you have just lost a paying customer due to rules that change as situations arise. Keep your device, keep your fraud call log as well as your rude and noisy Retentions dept. They retain themselves not the clients. UTTERLY ANNOYED, DISGRUNTLED, UPSET AND FRUSTRATED!!!!</p> <p>PS I Vodacom a 1 star rating because 0 star does not apply</p>
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)