KB
Kathleen B
Active since Jun 2017
27
Reviews
0
Industries
Reviews
27 reviews62 months ago
DSTV MULTICHOICE WITBANK AND HEADOFFICE SHOULD CLOSE THEIR DOORS USELESS
I am contacting you on behalf of my father it's his account. He hearing and eye sight is not good any more so I help him where I can. I have never worked with incompetent people like this in my life . My father has had this problem since the day the new Ultra explora was couriered to him. We have contacted DStv , we have phoned, we have gone on live chat I have reported your company to Hello Peter and absolutely nothing gets done. I am sitting with 2 new decoders. Neither of them work properly. The technician took the old decoder on the sales lady at witbank branch discression It's the 12th January today untill now no one has helped us. Please go look at our live chat and go through every single message every single person that promised someone will get back to us. Today my decoder had been putting itself on and off on and off its been doing that since Friday . Here is the full detail of the problem Please please explain to me how is this service except able? If my father doesn't pay you switch off his service so what are we supposed to do with this service we been getting from your company please tell me . Problems Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed * Decoder was delivered our door on the 16/12/2020. * As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100% * We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one. * We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge. * Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours * Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way * I have cancelled the price lock as these decoder is a lot of rubbish. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoders back. I got a call last week Wednesday from Poulos Technical manager from Randburg that said I must go to the Witbank branch and tell them he phoned me they picked up there is a problem with the first batch of decoders I must get a new one and make sure it's a new one. Like you know dstv multichoice records all conversations on the phone. I did just but Thursday morning before I went I gave them a call to explain the problem and told them what Poulos the manager said. The lady at the Witbank branch made me out to be a lair and I have never been to the branch for any help and I said I am coming to the branch . I told my whole story and at that moment I stayed calm and left that was 9 o'clock in the morning. I phoned her at 11:30 I said to her has she taken the time to look at the decoder. She told me once again there is absolutely nothing wrong with the decoder she will not be exchanging it as there is nothing wrong with the decoder the problem is at my house. Then I got very angry I explained myself for the 100th time and said what Poulos the manager of randburg says and she just ignored it. Then I said to her just give me my old decoder back which she didn't want to do either. I screamed at her give me my decoder so I can leave. I asked for the branch manager the owner of witbank branch neither of the support staff that work for witbank branch would give it to me . No matter what I asked they just ignored me. She put my old decoder in a box and threw it at me. I went home to find out that she never gave me my own decoder back she gave me a faulty decoder of someone else. We found that out when we phoned DSTV MULTICHOICE headoffice to find out why our decoder is not working. We didn't watch tv as our decoder didn't work . Friday morning my mother and I went in to witbank branch once again. My mother practically begged the lady to help us with this problem. She sits on her chair she didn't even do the trouble to stand up to help us. I showed her a video what does the ultra explora does if it's plugged in and I showed her what the explorer 3 does if it's plugged in . She didn't even bother to look at the phone I told the lady that made me out of a liar yesterday so there is the proof I am I still a liar ?? I asked for the booking book for their technician's so I can show them where I wrote in our information once again we where just ignored. I told her does she know why I am so upset as I have been made a lair to my face. The lady I had the first fight with the owner's daughter as she works at the Witbank branch. Again we asked for the number we where ignored once again. We told all the staff in the walk in center dstv does not belong to them they supposed to help give a Service to us and they don't. They just sit and look at us as if we stupid and speaking a language they don't understand it. We had one hell of fight with the Witbank branch and at the end my mother and I walked out with our same decoder and the problem is still not sorted. This problem has been going on since the 17 th of December 2020 and it's the 04 March 2021. Witbank branch has the most rude, unhelpful incompetent people I have ever been involved with. They think they the owners of DSTV , They can treat people like they want to and the best is nothing gets done. The owner of Albertson Gerrie contacted us as my complaint landed at his branch I don't know why . He has phoned us numerous times and he contacted the owner of witbank branch and still no one has contacted from the Witbank branch . Please tell me what must a person must do to get help from DSTV MULTI CHOICE WITBANK OR DSTV MULTICHOICE HEADOFFICE.
112 replies
63 months ago
Worst rude unhelpful lot staff at DSTV MULTI CHOICE WITBAMK
Problems Firstly I want to make this very clear the old decoders and our sound where working perfect before the new ultra explora was installed * Decoder was delivered our door on the 16/12/2020. * As soon as we change channels it makes a hell of a noise the technician that was here can confirm that we showed him we we replace the new decoder with old decoder everything works 100% * We phoned your head office said the decoder is faulty we must go to our nearest branch and get a new one. * We did that the technician came and we had exactly the same problem. We took the ultra explora and make it the extra view so we could at least have sound and we put the explorer 3 in the lounge. * Once again we had a problem it shows the home network is found, router is connected but there is no internet connection on the new ultra explora. When we put the explorer 2 on the internet connection is perfect. He battled for over 3 hours * Untill now the problem has not been solved I am sitting with decoder that doesn't work the technician took my old decoders untill now no one has come to our aid to help in any way * I have cancelled the price lock as these decoder is a lot of rubbish. Yet I have not got my old decoders back please it's been going on from the 17th of December is there someone who can sort this out for me or give my old decoder back. Good day can a manager call me please I took my decoder back as I got no help at the Witbank branch . I had one hell of a fight there as she didn't want to give me a new decoder like the manager said that contacted me yesterday said they must give me a new decoder as the fault is by you. She told me head office says I must get a explorer 3 now explain to me . My account is on pricelock that includes the new decoder how can head office say they will not give me a new decoder as it's a fault from your side I have been fighting with you people since the 17th of December how I am I going to get help . I have phoned head office and no one knows Poulas that phoned me yesterday please explain to me how do your head office not know their managers.
112 replies
64 months ago
From the team leader to the staff are pathetic no help. It's been going on since the 17th of December and NO NO HELP
Good day Mark Can you please tell me what are we supposed to do? To get any assistance with this? You promised me the last time we spoke you will phone me back and all this will be sorted out. It's the 26th of January 2021 and untill now nothing has been done. You promised me this problem will be sorted and clearly this is not the case. I am really disgusted the way this whole situation has been handled. We have been begging and fighting for help since the 17 the of December. What must we do? Please advise me as not even talking to you as sorted this matter out in any way. I think it's time to take this matter seriously and take this further.
305 replies
64 months ago
Pathetic worst staff can't complain about service there is none
Good day it's a week later and still my father has had no answers from DSTV multi choice . I spoke to them on live chat on behalf of my father since three days back. Today U contacted them once again and just got the same answer as always. The problem will be escalated I must please give them 48 hours although The guy I spoke to at 13h00 promised me a team leader would phone my dad untill now no one has contacted my dad. Please tell me DSTV HOW THE DO YOUR CUSTOMERS GET YOU TO TAKE A PERSON'S PROBLEMS SERIOUSLY. I HAVE NO WORDS . THIS HAS BEEN GOING ON SINCE THE 17TH OF DECEMBER. MY NUMBER IS 0605346550 MY FATHER'S NUMBER IS 0781368465. WORS PATHETIC STAFF IN THE WORLD . IF MY FATHER DOESNT PAY YOU WOULD SWITCH HIS DSTV OFF IN A HEARTBEAT WHAT IS HE SUPPOSED TO DO WITH SERVICE LIKE THIS PLEASE TELL ME
56 replies
64 months ago
Worst service worst customer support ever
Good day my parents did a new price lock with DStv multi choice witbank in the week of the 13 the of December they got their new ultra explora on the 16th of December. It was installed and didn't work it had an error with the sound. We phoned head office they said we must take the decoder to the nearest branch and they must give us a new one. We did that and when we got home we had exactly the same problem with the second brand new decoder. A technician was sent out to make sure that the explorer 3 and the ultra explora that is both brand new is installed correctly. He was here for over 3 hours and couldn't sort the problem for us . We have made numerous calls to DStv head office laid complaints . Contacted them on live chat numerous times today again it's been going on since the 16th of December . Nothing absolutely nothing has been done to help my dad in this matter. This is terrible worst service ever my father must pay for a service that his not getting how can they treat people like this
224 replies
67 months ago
KFC Ben fleur staff think that store is their personal playground and they they can decide when will the store be open and when not
Staff makes rules when the open and when they will help customers every week different hours we visit this store often last week we went to buy food there at 20h00 and was helped not in the drive thru but inside the store tonight we where there at 18h05 was told they will not help us in-store as they are closed . The hours in lock down is untill 21h00 on their door we asked for the manager and the person we spoke to send another normal staff we asked for the manager's they didn't want to give the number until we made a scene. While talking the staff laugh at you and can't care how they treat a person . We have complained about this matter quite a few times. The manager's phone apologize and give it 3 weeks and they do exactly the same . The staff at Ben Fleur KFC think that store is their personal playground they do not follow the rules open and close as they please they rude towards the customers and that's absolutely fine with management as it just keeps on happening. When will this bad attetude towards customers stop or is this they way your customers should be treated???
0 replies
70 months ago
Worst MTN STORE IN SOUTH AFRICA
To whom this may concern We have been customers of MTN since 1992. We are very loyal customers our account is always always up to date in all the the years that we have been a customer of MTN. Since MTN has opened in the Highveld mall we have complained and complained about your store in Witbank. Every single time we upgrade here in the 1 or 2 dag of the month when your new book has come out we have never never got our devices what we wanted never. Go on your system and go look how many complaints we have laid against this store. Clearly you don't not care how your customers get treated and I will make sure that this email goes on every social media site. Once again we wanted to upgrade at MTN highveld mall we where here Monday morning when they opened and where promised the upgrade we wanted was the huawei 5T and the Huawei 5T tablet once again no no stock they got the tablet by Klipfontein branch and the phone by Highveld mall but they can not assist us. Today is Friday we at the store just to find out the tablet as not come we asked to do the samsung and tablet combo which is in the new book as well and they dont have stock of that either to find out your factory is closed today. Please what kind of nonsense is this. How far must person go before something gets done about they way your stores treat your customers please explain to me how do u have specials brand new in your new book of the month but no no store in the whole of Witbank has any stock please for the life of me why the hell do u have specials close your doors throw away your monthly books. They are useless and of no need to any customer as no store can supply any freaken phone or other device you have in your Witbanl stores and please do me a favour and get staff in your stores from the manager to the sales people that can straight forward with your customers MTN. Your service MTN HIGHVELD MALL IS PATHETIC TO SAY THE LEAST. YOU HAVE NO INTEREST TO HELP YOUR CUSTOMERS NO NO STOCK ITS ALWAYS ALWAYS LIKE SINCE YOU OPENED YOUR DOORS. 2 Years back I waited for a tablet I took a contract out for a month got the tablet had to wait another week for my Simcard please explain to me how this is right MTN. I have had enough I will put this Email all over so people see how your customers get treated. C.J van der Linde 0781368465 0834497355
0 replies
71 months ago
ABOVE ALL TRADING SCAMS YOU OUT OF YOUR MONEY DTAY AWAY
Above all trading works on the Stokvel method that is known to a lot of South Africans. We where contacted by a friend to take part in this and was assured we would get our money. We where pleased the 1 time we decided to infest our money luckily not a lot what got our money back. We decided to try it a second time that was 2 weeks back untill now we have not received our money. We have contacted them numerous times. We have told them we going to Make a case of theft against them yet they still ignoring us. We put small amount of money in but unfortunately people we know put a large amount of money in and they haven't seen one sent. These people have scammed quite a few people out of a lot of money and people in South Africa should be warned. SRAY FAR FAR AWAY FROM ABOVE ALL TRADING. THEY PROMISE YOU MONEY AND GIVE BACK THE FIRST YKME SO WE TRUST THEM AND THE SECOND TIME THEY WSLK OFF WITH YOUR MONEY
0 replies
78 months ago
Worst food for the second time at a brand new Burger King in Witbank
Good day This is the second time that I have bought food from this brand new Burger King in Witbank where the food and beverage was terrible. We ordered Pepsi it was like drinking old Pepsi it never had any gas in the burgers we bought was distasteful and the patties was dried out. I dont even have words for the chips they where old not even my dogs wanted to eat it. I gave Burger King another opportunity to prove me wrong and that their food is of excellent quality. Sorry to say it's not I will not buy food from this Burgee King again !!!
0 replies
78 months ago
WORST DELIVERY SERVICE EVER MR DELIVERY IN WITBANK
Good day I placed an order 16:29 at KFC and Burger King. Firstly I got an email at 17:13 to let me know the order has been cancelled due to The KFC doesn't have the item I ordered. I got in my car and drove straight to the KFC I bought exactly what I ordered from Mr Delivery. Secondly I ordered food from Burger King as well 16:29 . I phoned Mr Delivery 4 times to find out where my order is 2 people said they will phone back need less to say they never did . I got my food 17:53 an hour and a half after I placed my order. My food was cold cold, my packet where my food was in was wet, the straws for my beverages was wet... Mr Delivery is totally new in Witbank and already we get the worst service ever. I will not be using them ever again
105 replies
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