JB
Joyce B
Active since Jun 2017
14
Reviews
0
Industries
Reviews
14 reviews36 months ago
Not happy at all
You’ve been transferred from Pillar to post regarding my moms account, I informed Woolworths last year June Regards to my moms account, and they emailed the death certificate as well as her id at the glen ,since then I haven’t received any feedback regards to her account, we are now sitting in April 2023, I did a follow up i was inform that her account was handed over, I asked how as I informed Woolworths, I had no feedback either by phone or email, today I call as I was informed to as their legal department only works on during the week, when I call I’m told again to submit documents that have already been submitted, before I get that he call cuts, I call again, a second consultant answers give my moms id and again I’m transferred, silence falls, I drop and call again 3rd consultant picked up and I explained to him that I’ve been put through different channels and I just need to sort out my late moms account, now I need to send documents again to recoveries, what is the process, why isn’t the workers at woolies informed about the correct process, why must it be so hard to get help and answers, my mom has been using Woolworths for years and this is the services,
0 replies
36 months ago
Excellent performance
Excellent service is what most companies strive for and I got that, thank you to Miranda for assisting me with a statement but even more so I would like to give a 100 point to Tieho Mashlo for outstanding customer satisfaction and service he helped me break down my late moms statement, he took his time explaining and going through the statement step by step which when I called earlier I was advised that I couldn’t get help after I explained why I needed help, he went above and beyond, thank you Miranda for helping me get the statement even after we got disconnected,
0 replies
38 months ago
What nonsense is this
Why is fnb doing credit check on My profile for merchant, it dropped my credit score, what right does it. Have to do it without asking me,
53 replies
59 months ago
Disgusting dry meat
Galitos newton Junction is the worst food and service. I went to Galitos today to buy a quarter chicken which I asked the lady who sold me the meal how the chicken is as well as I dont want the breast portion and she said ok. My ticket number was 14. When I got to the office and opened the box I was shocked at the meal that I got the dry small drum as well as the breast. When I asked the lady she said she doesn't know what happens in the kitchen. I asked her how can you ask me which chicken if I wont her my order. She said that is the thigh and she said I dont know my meats. How can someone who works with people say such. There held a meeting in the corner with my ticket and said I should complain at the head office. How can I complain at the head office. When I went there as the incident went there. The manager failed to fix my problem and just held a meeting excluding me with the people the made a mess. Why must I call the office.why didnt he solve my problem. I bought my meal not gotten it cheap. Disgusting service.how can you expect me to eat dry small chicken that looked like it was dropped and picked up from someone's plate even worse yesterday's chicken.
0 replies
60 months ago
Not pleased
I am not happy. I moved in the current place on the 31st of January 2021. The agent informed me the I shouldn't light all the lights in the house or use the electricity alot as its expensive. As did as she said but in feb she didnt send me the water bill she want it in March which was feb and March with was 700 and something for 2 months. This month she says when am I paying for the water and electricity as she sent the email. And she didn't as I have been monitoring my emails waiting. She says that the electricity is 900 this month but how when we arent using the electricity. When I remind her that she said dont use alot. Yet the bill is high. She said the corporate body does the electricity bill and she will send the break down on Saturday and still nothing. She said I must minus the cleaning fee as when I moved in. As the place wasnt cleaned. She needs to out the battery fee of 56 rand as well as the 300 for the cleaning fee on the invoice with the electricity fee break down.
0 replies
63 months ago
Rotten service
I'm a outraged at the treatment that I'm receiving even after I left the Colosseum I have been waiting for my deposit and still no response from them even after I sent an email to stuart,I get a response when she wants to respond. The deposit that I mist get must be returned to me with a 2% interest for the 3 years that I have been staying there. When they came to inspect the place they said I cracked the wall,and I came to them to tell them after the wall cracking as they said dont worry about it but when I leave i must pay for it after i told them. The law stats that the place were your staying. They need to paint the place but with me it wasnt done. When I tried to move the security guards informed me that the truck must fetch my things outside yet when I moved in. My truck came in with my clothes. Imagine having to be told by the security guards who have been giving me an issue since I moved in. That in the rain mybtruck must fetch my things outside and my clothes must get wet. I must wait for the new tents to move in before I can move ou***** took them 3 years for them to fix the lights that I have been living there iv been complaining since day 1. I had a plumping problem and I informed them. Nothing was done. They lie about paying the deposit to tents who leave the place but they dont pay them. They just make excuses and what to make sure that you dont get your deposit and the 2%. I want my deposit as I was promised as there was nothing broken. Cape town takes forever to answer. I would understand if they got to me saying that they have received my email or they are investigating but nun. Since when does a refund take 14 to 21 days and in the beginning I was told that it takes 5-7 working days for a refund. Why are there different stories. Even the rent goes up and down like the stock market it's not even fixed. When you complain about the rent they adjust it as it's not what was promised. I have been paying constantly for 3 years and no.mispayment but I have been mistreated for being an honest payer. I want my deposit with my 2% for 3 years. I dont want excuses. When I paid eft they would even debit my account even it payments reflects and lie and say that it didn't. If they can do that with making payments what else can they do with my deposit. As per the sent email the deposit with the 2% interest for 3 years as they told me. It must be paid into that account.
0 replies
64 months ago
Very poor unprofessional service
I have never been so disrespected and ill treated as a new client of Dstv. I called multichoice on the 08.01.2021 cancellation side and I spoke to Martha tsotsi who was shouting at me after I asked her if I could speak as she didnt went to listen and kept on shouting. She disputed the fact that a fellow agent informed to cancel my package as my decoder was faulty. She said he was just an agent and he was wrong. I asked to speak to her team leader after she was shouting at me. She said that she is working from home and she has to send a request and she will get a team leader to speak to me after 20 minutes. The she said no ill get someone else to help as we arent allowed to transfer. 20 minutes came and gone and still no call. I called back and spoke to Makgosi rabotapapi who helped me cancel the product until I get my decoder fixed as her fellow team mate didnt want to cancel the service so that I dont forfeit the amount that I paid since I'm.not watching dtsv . Makgosi rabotapapi gave me excellent client experience and her team member must be trained as to not to shout at a client but listen. I am new to dstv and Martha didnt give me a good picture of how your company assists its clients. If this is the service that your bringing to your clients. I need to rethink.
224 replies
67 months ago
Disgusted
Its angers me that, still no response from the owner,its close to over 2 weeks and nothing. He hasn't even called me to tell me when I will receive my money. Tombstone kings is not a trust worthy company if they cannot provide their client with a response Solly Ledwaba hasnt even has the decency. I demand a response regards to my refund
0 replies
67 months ago
Disgusted with the service
I am not only disappointed but outrage at how this company works. On Friday I made a deposit to pay for my mom's tombstone. On monday I found out that,my moms grave had a tombstone placed on it which was very new,I went back to the provider and informed them that I dont want the tombstone anymore due to the fact that there was a tombstone place which I didn't know of. I spoke to the owner Solly Ledwaba (0737549907) (0112641312)who informed me that they have processed the stone. I asked him.how can you cut the stone when I haven't even provided the details to you. I informed him I made payment on friday how can you cut the stone . Then he changed his story and asked me if i have a buyer for the stone.i asked hom how can I have a buyer when I wanted to get the stone for my mom. He then said he will get back to me. We called him again and he told me he has a no refund policy. I asked him to send the documents showing me that there is a no refund policy. The documents sent to me did not show the policy. I want my money back that's all that I want. How can you say that you dont have a refund policy and not inform your clients before they purchase the stone. Is he a crook in a suit. I want my money in full that's all. His email address is info@tombstonekings.co.za
0 replies
98 months ago
Unhappy client
Thank you hellopeter for the assistance for the refund but the sad thing is that old mutual didn't refund me the full amount. R7 00 is outstanding, they make me sign forms for a refund of the full amount but instead they only refund me a portion, the manger didn't even explain that I won't receive the full amount, what happened to the R700? When will it end as I have 2 pay varsity frees for my daughter, do they not take into consideration how the short fall will impact me, I want to know what happened as this isn't on. I'm not a happy client of old mutual.
159 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
13 (92.85714285714286%)