Active since Jun 2017
20
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Reviews
20 reviews6 months ago
Unfair Selling of product and post barriers when can cancelling
I had a tracker fitted in my car at the dealership in 2016 when I bought it. I received a call from Netstar last week offering an upgrade on my tracking device. I advised the lady the I have been with them for 9 years and only now they offering an upgrade. I asked her to check how long I have been a customer not being aware that this is not my current tracker company. She played along and did not disclose that I don't have any new products with them because she wanted a sale. When the fitment guy installed the tracker and removed the old one only then I received a call from my own tracking company asking about the removed unit. I called Netstar to cancel, they referred me to the third party that sold the unit and told me about a cancellation fee which I was not told about on the initial call as it was an upgrade. They advised that the turn around time is 24 hours and they have to listen to the recording. 24 hours has passed by and this tracker does not want to cancel. They are giving me a hard time to cancel, they send me the contract on the day of cancelling. The contract is written that I am a Mr however I am female and my car model is unknown. They sold this policy with false pretend and wrote my information correctly. Please cancel this ASAP as I want to go back to my initial company Tracker SA.
142 replies
9 months ago
Delaying to courier my study material - Been waiting for it over 2 months.
May you please advise why I am struggling to get study material even though I paid school fees in full. Is this being done on purpose? Are you setting me up for failure so that i cannot study? I am going to call in right now to your call centre and request to speak to someone in charge. Thyrick said the study material will be at my house last week Friday even today I'm still waiting. Rather refund the fees paid and I will look for an institution that will make sure I have all the equipment to study. For future reference I will never recommend anyone to come and study with MANCOSA. I don't know what type of people you treat with priority.
56 replies
10 months ago
SOVHA *****ing elderly people on cellphone claims :**** insurance company
Good day, My mother submitted a claim for a cellphone Huawei P40 lite about 2 months ago which was bought 5 years ago. She has been hassling with the claims process, the company is taking advantage of her because she is not literate. May you please resolve this issue with immediate effect or I will assist my mother to lodge a complaint with the ombudsman The policy has been in place for more than 10 years which shows that she is a loyal customer but she is being treated unfairly The policy document shows that the cellphone is covered for R8000 The cellphone was bought in 2020 for R6500 however the claim was approved for only R5500 the consultant says its due to depreciation however i the past years when the claims were approved it was always for the replacement value it was insured for. There were no issues of depreciation. This is something new They offered her certain phones that she can choose from, some of the phones that were offered were worth R7000 however you are saying that you approved the claim for R5500 My mother opted for a honor 200 lite for network provider of MTN or Vodacom, they gave her 90 days to pay excess. You advised that you don't have stock for other network providers and you only have Cell C. One of the consultant said he ordered stock for MTN 2 weeks ago. There is no feedback provided for the stock request. Every single time my mother phones in they are forcing her to take cellphone that she doesn't want and forcing her to go for Cell C phone. She phoned in requesting an insurance claims history letter and she was declined to obtain that because you know it will show that you are robbing her on the claim amount that has been approved. When she ask to speak to a manager, she is also declined the right to do that 90 days period is very close yet you have no stock for the cellphone, if the 90 days pass without stock you will be blaming the customer and refusing to pay her. She asked if you can refund her cash so she can go and buy her cellphone since you are failing to get stock for the cellphone in due time before the 90 days period however you declined that as well. This insurance company is a **** and you are *****ing elderly people who don't have the power to fight for themselves and you are violating TCF.
106 replies
17 months ago
Isiah Reddy - Excellent customer service provided
I would like to share my appreciation for Isiah Reddy who assisted me with cancelling my contents insurance. After so many hassles of trying to get the policy cancelled, Isiah Reddy came to my rescue and assisted me with empathy. He was kind, professional and punctual. He even went the extra mile of calling me back to provide me with feedback regarding the cancellation. May God bless your career Isiah Reddy for making me feel like the only client even though I was cancelling my policy. Thank you!!
71 replies
19 months ago
Uber eats driver *****ing customer food and ubereats refusing to refund
I placed an order at Nando's Jabulani Mall. The meal cost R275. The driver did not deliver the food. The driver took a picture of the food on the floor (a pavement that I don't even recognize) and left with the food. He did not send me a text or call me to alert that he has arrived. Ubereats is refusing to refund me However the driver did not follow protocol. This is the new **** that drivers are using to ***** the customers food.
0 replies
20 months ago
********* Service and Lack of knowledge to fix car and disappearing parts.
I always had good service with ford however this time around i am not happy with the service. my service plan approved for them to fix my rack ends in May. I only received feedback to bring the vehicle in for repair in August. I was advised by Justin that the part is on back order and the factory was on strike. When they repaired the vehicle, they only replaced the tie rod and the long rod was not replaced. I went the second time for them to replace all the parts however the car was pulling to the left after being fixed. I returned the third time so they could fix the car and accidentally forgot my phone at the dealer. The dealer is refusing to send a driver to drop my phone off because no one is being dropped off in my area even after I have spent so much petrol up and down bring the car back due to lack of fixing the car correctly. I am so disappointed , the service from the ford the glen keeps dropping. I don't think I will support them ever again.
0 replies
53 months ago
Pathetic Service - Unable to pick up my details on their system
Its hard to get through their call centre and they don't callback to give feedback. I need assistance when my car was due for service. MFC and innovation group are struggling to pick up my policy. I sent them policy documents which was sent to me when I took the policy. Since last week they advised that they are awaiting MFC to provide proof of payment while my car is still not being fixed. I even ended up paying for my own service while I have a service plan.
53 replies
53 months ago
Pathetic Service and Lack of Urgency for customers who need help
Its hard to get through their call centre and they don't callback to give feedback. I need assistance when my car was due for service. MFC and innovation group are struggling to pick up my policy. I sent them policy documents which was sent to me when I took the policy. Since last week they advised that they are awaiting MFC to provide proof of payment while my car is still not being fixed. I even ended up paying for my own service while I have a service plan.
53 replies
65 months ago
Fraudulent Third Party Claim Settlement
Their client collided into my stationery vehicle in March. The cheapest quote I received to fix my car is R12688. When I follow up no one comes back with feedback until I fight . Momentum assessment report came back as R12688 however it was scratched with a pen to a lower amount R8000. I received a settlement offer for claim of R9000, who is suppose to pay the balance of the outstanding to fix the car because if it wasn't for their client my car wouldn't be in this condition.
0 replies
65 months ago
Fraudulent Third Party Claim Settlement
Their client collided into my stationery vehicle in March. The cheapest quote I received to fix my car is R12688. When I follow up no one comes back with feedback until I fight . Momentum assessment report came back as R12688 however it was scratched with a pen to a lower amount R8000. I received a settlement offer for claim of R9000, who is suppose to pay the balance of the outstanding to fix the car because if it wasn't for their client my car wouldn't be in this condition.
56 replies
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1 (5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
19 (95%)