Active since Jun 2017
7
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Reviews
7 reviews1 month ago
Refuding to cancel order and refund
I have sent an email every single day since the 25th of February. My order did not arrive. I requested a refund and cancellation, and this still has not been done. OD436826804988189100. I send an email every day, and no one comes back to me.
0 replies
1 month ago
Non Devivery
I am extremely frustrated and concerned about what seems to be ongoing issues with my recent orders and deliveries. I have just received a call from your supplier regarding orders OD436929671300217100 and OD436929671300217100, informing me that a delivery attempt was made on Friday but that no one was home. This is incorrect. I was home the entire day on Friday and no one called me, nor was any delivery attempt made. Additionally, when I check the Makro system, the status for the order still shows “Ready to Ship”, which makes the situation even more confusing. I am also still waiting for order OD436826804988189100 to be cancelled and refunded, and I have not received any update on this either. Could you please urgently clarify: What is happening with the delivery of the above orders Why the system still reflects “Ready to Ship” The status of the cancellation and refund for OD436826804988189100 This situation is becoming extremely frustrating.
53 replies
5 months ago
Urgent: Missing Upgrade Device & Unauthorised Collection – Northgate Telkom Branch
I am writing to formally lodge a complaint regarding a missing device linked to my contract upgrade at your Telkom Northgate branch. At the end of October, I visited the branch to upgrade my contract. The upgrade package included an additional Huawei phone. I was informed that the device would be ready for collection within two days. It is now the end of November, and I still have not received the phone. Key issues: The device was never collected by me, yet the branch insists that my 12-year-old son — who does not go anywhere without me — supposedly came to collect it. This claim is illogical, as a minor cannot legally collect a contractual device and would require my identification. I have been in contact with an employee named Tyrese, who informed me that: The special is now over, They “cannot” issue a replacement device, and They are “still investigating”. I contacted Huawei directly, and they confirmed that the phone was delivered to the Northgate branch and signed for by someone named Philiswa Mdlalose — NOT me. This situation raises serious concerns, including: Possible ***** or internal misconduct Breach of consumer rights Mishandling of devices and customer information I request the following immediately: A full investigation into the unauthorised collection and the identity of Philiswa Mdlalose. Proof of the handover, including: Copy of the signature ID used for collection CCTV footage for the date of alleged collection Immediate replacement of the missing device, as I never collected it. A written response within 5 working days. If this matter is not resolved promptly, I will escalate it to: The Consumer Goods & Services Ombud, The ICASA complaints department, and Telkom’s executive customer resolutions team. I trust this matter will receive the urgent attention it deserves.
0 replies
35 months ago
Disgusted
I purchased a vehicle from Jaguar Land Rover Westland in March. the car first didn't have rear camera, I had to take it back. The the windscreen rubber was loose. I had to take it back again. Then the engine light went on. Had to take it back again. I was given a courtesy car and that also broke down. I've paid 2 instalments on a car which I have had in my posession only 2 weeks collectively. As I'm typing this at 15h00, I was promised a courtesy car at 10h00 this morning and I'm still waiting. the service has been nothing but poor and disgusting. I wonder if this would have been the case if my last name was van Wyk.
53 replies
51 months ago
damaged vehicle from tow
My vehicle was forcefully towed by first help, resulting in damages under my car. As quick as they were to tow my car, feel that they should be that quick to repair it to. I'm not getting any luck getting feedback on repairs.
53 replies
107 months ago
Judgement and no one to contact
<p>Hi. </p> <p> </p> <p>I have a home loan with Standrad bank and i defaulted on my payment due to unemployment. I have made arrangement to make payment. I have two payments remaining to clear my arears and I noticed that a judgement was put in my name. </p> <p>I still have the property and I am still paying it so i do not understand why this is the case. </p> <p>I tried calling there call centre 0860 123 001 and evertime i finally get through to a consultant, i hear laughter and the call is cut. </p> <p> </p> <p>I need help with this as this is currently stopping me from getting a role that I have been waiting for for a very long time. </p> <p> </p> <p>Regards </p> <p>Puseletso Marabe </p> <p> ********** </p>
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)