LJ
Lynne Janse van Rensburg
Active since Mar 2009
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
The VERY, VERY, VERY WORST organisation I have ever dealt with!
The VERY, VERY, VERY WORST organisation I have ever dealt with and they are getting worse and worse! On the 6 of December 2025 I sent an email to MWEB complaining that I could not get full access to my MWEB account. I needed access in order to 'white list' some medical practitioner’s emails that were getting spammed. Today AFTER more than THREE weeks MWEB’s technical Dept. phoned me. I voiced my displeasure very strongly with them. They did nothing more than 'defend the indefensible' and even had the audacity to tell me that they had tried to phone me previously and I did not take the call. That is NOT correct! It is OUTRIGHT NONSENSE and an insult to my intelligence! I have just checked my call log. There were NO attempts to phone me from MWEB in that regard. In addition, this person from MWEB, told me about all their VERY happy customers. I told him to check Hello Peter.com. He brushed that off by saying that is just a VERY low percentage of their customers that are posting unhappiness, not the majority. In my opinion - these guys are living in ‘cloud cuckoo land’. and could not care about trying to assist customers or the service they offer. Their fees are expensive and they offer no or limited back up service. Phoning them and getting a human on the line is near to impossible. Their chat bot is USELESS! In addition, MWeb spams my legitimate emails, usually from medical practitioners, but lets me get all sorts of spam and phishing emails in my inbox with all sorts of threats and viruses attached. The only reason that I have not cancelled my contract is because changing my email address will be such a nightmare. However, the trouble of changing may be worth it and is becoming more attractive as time moves on.
0 replies
4 months ago
SERVICE OFFERED BY MWEB IS IN MY OPINION MORALLY REPREHENSIBLE
SERVICE OFFERED BY MWEB IS IN MY OPINION MORALLY REPREHENSIBLE Trying to get hold of a person at MWEB is near IMPOSSIBLE. If one phones the MWEB number you will be lucky if you are not 49 in the queue and even when I was once second in the queue I still held on for 50 minutes until I got access to a human. MWEB for the fees you charge as an ISP your service is DISGUSTING. You are immensely frustrating to deal with. To add to the frustration of not being able to get access to a human without using over an hour of airtime to connect MWEB one must first enter the OTP sent to the account holder’s cell phone. Should one have blocked some marketing numbers then it is very likely that the OTP is not received. Now one is totally STUCK!!! No OTP, no access to help! In addition, I question if it is legal for a person to have to allow marketing calls to a phone to be sure that one gets the OTP from MWEB? Blocking marketing spam - then it is very likely one has - No OTP, no access to your account and no access to the technical helpline. MWEB, you need to pay some SERIOUS attention to making this company more user friendly. I saw an ISP survey where you ranked LAST!
0 replies
5 months ago
MTN ARE A NIGHTMARE TO DEAL WITH
I would give - 100 to the power of a trillion if I could. MTN ARE A NIGHTMARE TO DEAL WITH. NOTHING WITH THEM IS EASY! Today I went to a Mall in PMB to renew a cell phone contract. I spent TWO hours there and got nowhere because evidently MTN needs an online-up-loaded picture of the client, taken in the store, to renew a contract and they were evidently offline and seemed like for most of the morning too. MTN really does make life difficult for customers!!!! In addition, when phoning MTN to complain the pre- recording that automatically gets played states that: MTN has a problem with processing debit orders and customers must please pay via phone apps or EFT. In my opinion if MTN have a problem with that then THEY MUST sort it out and if the debit order goes off late so be it. MTN’s service is outrageously poor and they do nothing more than make life extremely difficult for customers and mostly very unpleasant too! I had an extremely unpleasant morning today and ended up having a BIG fight with a shop manager!
0 replies
13 months ago
Implumbment Solution - Thank You
They did a nice tidy job and kept in touch with me by Watts App regularly.
0 replies
26 months ago
USELESS ***********, UNHELPFUL ACCOUNTS DEPARTMENT AND CUSTOMER SERVICE
Ampath - In the email I sent you on 1 March I warned you that I was going to do this. I have sent Ampath SIX emails: Dates being: 19 February ; 24 February; 26 February; 27 February; 28 February; 1 March 2024 telling them that my medical has rejected part of the claim and the reasons. I have also repeatedly asked Ampath to use the correct codes given by the doctor viz “S22.00 & W01.11. “As it is It is a legislative requirement that an external cause ICD10 code be included together with the primary treating code for injury related treatments.” Ampath can do nothing more that just print off the original account with the full amount owing and repeatedly resend it. They can’t even credit the account with the amounts paid to date. The claim has been yet again rejected by my medical aid, this time as a duplicate. This is due to Ampath’s GROSS *********** behavior. They cannot capture a correct date. The procedure was on the 9th of February, not the 8th. They cannot assist by resubmitting the claim to my medical aid with the correct requested codes and motivation, (Ampath you need to please add the W01.11. code please) Nor can Ampath capture a credit for the amount paid to date and show the correct amount due. They resubmit the full original amount to my medical aid so it bounces back as a duplicate. Ampath are incapable of sending me a proper response other than “We acknowledge receipt of your enquiry and confirm that it has been referred to the relevant division for attention, action and feedback.” or a link to their website. And, then they send me yet another statement for the full amount. Could Ampath please resubmit to my medical aid with motivation for the new codes viz S22.00 & W01.11 and show the amount outstanding as R920.10 and not R2997. I know I agreed to pay Ampath for any shortfall but I don’t think it is fair to have to pay Ampath when I have a medical aid that is willing to pay provided they are billed by the service provider correctly. The shortfall to date is due to nothing more than Ampath’s incompetence and unhelpful behavior.
56 replies
29 months ago
Helpful people work here.
Sisonke Mlaza has been very helpful with my insurance claim. Thank you to him, Eunice and Lisa. They have all been very helpful.
73 replies
30 months ago
Thank you to helpful Jonathan
Jonathan Murombedzi who works at Walford Estate in Carlswald is always very helpful. Thank you.
131 replies
30 months ago
Prompt response from a staff member
To commend Lisa van Vuuren for her prompt assistance. Thank you.
131 replies
31 months ago
Thank you for good after sales service.
I recently bought a property from Galencia in the Carlswald area. I would like to thank the sales agent Max Tongo for his EXCELLENT after sales service and care. I would also like to thank a lady called Judy for ensuring the little "snags" and minor problems are fixed.
72 replies
34 months ago
Well Done ANGOR!
The managers of this group try hard to keep customers happy. In addition, a lady called Lisa van Vuuren has really tried hard to assist me. Thank you, Lisa. I really appreciate your efforts.
53 replies
Review Distribution
5 Star
6 (30%)
4 Star
1 (5%)
3 Star
1 (5%)
2 Star
3 (15%)
1 Star
9 (45%)