SH
sayed H
Active since Mar 2009
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
Formal Complaint: Incorrect Debit Order After Account Settlement
Dear Sir/Madam, I am writing to formally lodge a complaint and request urgent intervention regarding an incorrect debit order deduction from my account. An amount of R1,624.71 was debited from my bank account despite my Mobi Money account having been settled in full. For your reference: I received a settlement quotation on 19 January 2026. The full settlement amount of R10,196.12 was paid on the same day (19/01/2026) at an EasyPay point (PEP, Beaufort West). This payment was made specifically in lieu of settling the Mobi Money account in full. After noticing the debit order, I contacted your call centre. The consultant advised that the Mobi Money settlement amount had been allocated incorrectly across my 36-month loan, instead of closing the account as intended. I was informed that: The error would be rectified, The amount would be reversed back into my Mobi Money account, and I would then be able to request a refund of the debit order amount into my bank account. However, despite this assurance, no correction or refund has been processed, and my subsequent attempts to follow up telephonically have gone unanswered. This situation is unacceptable, as the account was settled in good faith and proof of payment was made. I therefore formally request: Immediate confirmation that the allocation error has been corrected, Reversal of the incorrect debit order amount of R1,624.71, and Written confirmation once the refund to my bank account has been processed. Kindly treat this matter as urgent. I expect prompt resolution and written feedback without further delay.Formal Complaint: Incorrect Debit Order After Account Settlement
112 replies
5 months ago
Approved Chronic Condition Being Incorrectly Paid from My MSA
I am writing to formally raise a concern regarding my approved chronic condition, which is currently being incorrectly paid from my Medical Savings Account (MSA) rather than from the Chronic Illness Benefit as stipulated in my plan. Despite receiving confirmation that this condition and its prescribed medication are approved under the Chronic Illness Benefit, I have noticed that recent claims continue to be deducted from my MSA balance. This not only contradicts the approval but also reduces my available day-to-day medical funds unnecessarily. Please could you urgently review this matter and ensure that all relevant claims are reprocessed and paid from the correct benefit. I would also appreciate written confirmation once the correction has been made, as well as clarity on how future claims will be handled to prevent this from recurring.
124 replies
9 months ago
Prepaid Water Voucher Not Working – Error Code 01
I am writing to urgently follow up on an unresolved issue with my prepaid water voucher, which is not working and continues to return Error Code 01 when I attempt to load it. This issue remains unresolved despite previous attempts to sort it out, and I am now in urgent need of assistance to restore my water service. Please advise on the status of this issue and what steps are being taken to resolve it. If any additional information is required from my side, I am happy to provide it immediately. Meter Number: 41254196664 Your urgent attention to this matter would be greatly appreciated.
106 replies
12 months ago
Request for Proof of Payment – Prescribed Account Reference
Please be advised that the account reference in question appears to have prescribed in terms of the Prescription Act 68 of 1969, which provides that a debt is extinguished after three years if there has been no payment, legal action, or written acknowledgment of the debt during that period. In light of this, kindly provide proof of any payment or written acknowledgment made within the past three years. I respectfully request that all further communication remains professional and refrain from any form of harassment or threatening language, as this will not be tolerated. Thank you for your understanding.
0 replies
12 months ago
Unauthorized Transaction on My Account – Uber Eats Parktown (R310.60)
I am writing to report a suspected *****ulent transaction on my banking account. On 14 April 2025, a charge of R310.60 was processed from Uber Eats – Parktown. I did not authorize or initiate this transaction, and it appears to have gone through without proper authentication. Additionally, I received an SMS alert regarding other attempted transactions around the same time, which were thankfully flagged and declined as potentially *****ulent. This further raises concern about the security of my account. I kindly request that Standard Bank: Urgently investigate the unauthorized Uber Eats transaction. Reverse the R310.60 charge if confirmed to be *****ulent. Review my account for any additional suspicious activity. I am available to provide any further information or documentation if needed.
58 replies
15 months ago
Account migration prejudice
Standard Bank please can you tell me why you decide to migrate my account without discussion just to benefit from unnecessary fees. I'm rather annoyed and frustrated to have received notification that's going to prejudiced me in the long term and will prefer to cancel the UCOUNT rewards instead of paying more fees.
53 replies
24 months ago
Double billing
Rain it seems I just can't win with your incompetence. Please can someone in accounts kindly tell me why I was double billed. I've returned your ZTE router and canceled my previous subscription. I did take out the Rain 101 subscription which is R559 per month yet I got billed double. Please explain and correct my payment
318 replies
24 months ago
Bad networking
Good afternoon Rain, your old ZTE router is starting to behave like a real drama queen and that's putting it mildly. She's acting up whenever and keeps interrupting my streaming. I think it's time we cut our losses and part ways for the good of my sanity as I will no longer be in this abusive relationship. I will visit your Rondebosch store on Monday to cancel this subscription and please ask them to be kind and nice to me.
142 replies
25 months ago
False advertising and overbilling
False advertising, they overcharge one for packages advertised and then 6 months later a router that was free, suddenly comes with a charge. Except for that you receive 2 sims that one can hardly make any calls on the odd occasion you are lucky. This is not a very honest and good service provider. They give a month's advance notice of sudden price increase. I'm seriously considering to unsubscribe and then you can collect your old outdated router. Seems Rain as happier losing customers
477 replies
25 months ago
Midnight Debicheck *******
Standard Bank I'm rather not bemused that your banking systems once again fail me as a consumer. I have mandated Debichecks for 25th of each month which corresponds with my payday. Yet you allowed these credit providers through your systems to put through debit orders even though it's only 22nd and 23 rd respectively resulting in my account going into the red and subsequently being penalised 2 x R100 for not honoring payment. This is banking's biggest **** if you want to operate taking unwanted banking fees in the middle of the night under the guise of Debi check. It's wrong what happened to me and I'm sure that other consumers suffered the same faith. When the 25th is on a Monday, I get paid on the day not a day or 2 days earlier. You had no right to allow for the mandated Debicheck to go through, nor did you have the right to penalise me.
448 replies
Review Distribution
5 Star
2 (5.714285714285714%)
4 Star
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2 Star
13 (37.142857142857146%)
1 Star
20 (57.142857142857146%)