Active since Aug 2017
31
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Reviews
31 reviews8 months ago
Absolutely Exceptional Service & Life-Changing Water!
Etienne Malan from Agua é Vida is an absolute gem. I’ve been unwell and, due to being in and out of hospital, I wasn’t able to collect my regular water supply. Etienne went out of his way to make sure I got my water, offering the most friendly, caring, and helpful service I could have hoped for. What truly sets Agua é Vida apart is not just their outstanding service, but the incredible quality of their pure alkaline mineral water. It has made a remarkable difference in my everyday life—most importantly, my kidney and liver function have shown real improvement since I began using this water regularly. I feel truly blessed to have the Agua é Vida team in my life. Thank you, Etienne, for your kindness and dedication—you've make a real difference in mine.
0 replies
8 months ago
Great job team Westgate
Good day, I would like to extend my heartfelt thanks to Ezekiel, the branch manager at Checkers Hyper Westgate, for his exceptional service in resolving an issue with our parrot cage delivery. After discovering that some parts were missing, Ezekiel handled the matter with efficiency, professionalism, and genuine care. He ensured the missing components were sourced and ready for collection promptly. When we went to collect the parts, we were warmly greeted by a very friendly gentleman whose helpful and courteous manner added to the positive experience. It’s rare to encounter such attentive and customer-focused service these days, and it deserves to be acknowledged. Thank you once again, Ezekiel and team, for going above and beyond. Your efforts are truly appreciated! Kind regards, Danielle Muller
0 replies
10 months ago
Outstanding Service from Mbuyiselo Stuurman – A True Asset to Capitec!
Good day, I would like to extend my deepest thanks and appreciation to Mbuyiselo Stuurman from the Capitec Complaints department for his exceptional service. He was the only person who truly went the extra mile for me when I was feeling frustrated, ignored, and honestly a bit foolish for even expecting help. Unlike others I had interacted with, Mbuyiselo didn’t just brush off my issue or pass me around—he took ownership of the situation, even stepping in to assist after another consultant seemed less than eager to help. Not only did he take over seamlessly, but he also resolved my issue quickly and efficiently, showing a level of professionalism and care that truly stood out. What meant the most to me was how he made me feel heard, respected, and valued as a customer. He handled everything with such calm confidence and clarity that I instantly felt reassured. Mbuyiselo deserves to be promoted, and if Capitec is serious about excellent customer service, then I strongly recommend using him as a benchmark to train the rest of the team. He is the definition of what great service should look like, and I am incredibly grateful to have crossed paths with him. Thank you, Mbuyiselo! You're a real star. Kind regards, Danielle Muller
0 replies
10 months ago
Strong Recommendation for Ronald Hasani – Westwood Office Park
Dear Fidelity Security Guarding Division Manager, We are writing on behalf of the tenants and management of Westwood Office Park to formally commend one of your security officers, Ronald Mgwambane Hasani, known to all of us simply as Ronald. We interact regularly with security personnel across various business parks and complexes, and we can say without hesitation that Ronald is the most dedicated, professional, and proactive guard we have ever encountered. Ronald consistently goes above and beyond in his duties. He knows every tenant by name, warmly greets each person every morning, and maintains exceptional situational awareness at all times. He often opens the gate before it’s even needed, assists with traffic during peak hours, and is always quick to offer help wherever it’s required. He even notices when tenants are absent and makes an effort to enquire after their well-being — a rare and appreciated gesture. What truly speaks to Ronald’s value is the difference we feel when he is not on duty. When he is on leave, the stand-in guards are barely visible, and their lack of presence is strongly felt by everyone at the office park. Ronald’s absence creates a noticeable void — a clear sign of how integral he has become to our daily operations and sense of safety. Ronald has shared his aspiration to grow within Fidelity Security and one day join your Reaction Unit. We wholeheartedly support his goal. With his excellent work ethic, professionalism, and natural leadership, we believe he is an outstanding candidate for further opportunities within your organization. We kindly urge you to take a look at his resume and recognize the exceptional work he does. Ronald truly deserves the opportunity to take the next step in his career. Danielle Muller
53 replies
10 months ago
Absolutely Furious with Mr Price Online Delivery Service
I have been a loyal customer of Mr Price for over 10 years. I’ve consistently ordered online without any issues—same address, same security, same availability. I’m available from 7am to 7pm daily and have never had a problem receiving parcels. Now suddenly, your courier can’t “get hold of me” and the parcel is being sent back at my own expense? When I called to find out what’s going on, I was met with a rude and unhelpful call centre agent who outright told me I should have accepted the delivery. What delivery?! No one came. No delivery was attempted. No missed calls. No messages. Nothing. This is completely unacceptable. I followed all the usual procedures. If your courier failed to do their job, why am I being penalised? Where is the accountability? I am beyond frustrated. This is not the service I expect from a brand I’ve trusted for over a decade. I demand this issue be rectified immediately, and I expect to receive my parcel without incurring any additional cost. Anything less will make me seriously reconsider ever shopping with Mr Price again. Sort it out. My order was placed on 4 July and its the 17th today.
0 replies
10 months ago
Yet another month and nothing was done...
After my last review I received a call and the gentleman was very friendly and assured me that he would sort out my issue. However, another month, another debit order and yet again another R50 penalty for nothing. I am lost for words. Today I received another WhatsApp telling me Im a late payer. I phoned and Simphiwe Masuku tried her best to assist but the collection department once again failed to take her call. She sent me a debit order form that I must fill in. The same one I sent to Mr Dube but nothing was done about it. Please Teljoy, my credit score is ruined because of you. Now I pay R50 a month more for your failed attempts. Please fix this.
53 replies
10 months ago
Beyond disappointed
I’ve been a loyal Capitec customer for YEARS. I’ve sung your praises, told friends and family to move over to you, always believed you were different from the rest. But the last month has been an absolute nightmare, and I’m done being quiet. In July 2024, I was retrenched. That was nearly a year ago – a year filled with stress, financial strain, and emotional exhaustion. I wouldn’t wish what I’ve been through on my worst enemy. I had an access facility with Capitec and – thankfully – I had insurance on it. I submitted my claim and it was approved. I thought, at the very least, I had one less thing to worry about. Fast forward to a few weeks ago, and I get an email out of nowhere saying I must start repaying the loan again from 20 June 2025. Just like that. Let me spell out my issues because nobody at Capitec seems to be listening: 1. I’m STILL not fully employed. I have a part-time job now that pays me a third of what I earned when I took the facility. How do you expect me to resume payments like nothing happened? 2. Why on earth is the payment date the 20th of the month? That’s not when I get paid, and I never chose that date. It's inconvenient and inconsiderate. 3. Your service is BEYOND unacceptable. I’ve contacted FOUR consultants via TWO different WhatsApp numbers. I've phoned multiple numbers, been bounced between departments and spoken to FIVE different people who all seem clueless. Nobody could explain what’s going on. Nobody could tell me how to resolve this. 4. I even drove to a branch – wasting time, fuel, and energy – only to be told they can’t help me either. Is this a joke? Capitec, I’m already in a difficult financial situation and your treatment has made it ten times worse. It feels like no one cares. No accountability. No support. No answers. After all the years I’ve trusted you – this is how you repay that loyalty? By letting a desperate customer fall through the cracks? Sort this out. I need answers, and I need someone to take proper responsibility for resolving this mess. Enough is enough.
53 replies
11 months ago
Terrible Service & Credit Impact
I've been a loyal Telljoy customer for over 5 years, but this latest experience has been an absolute nightmare. My recent purchase has come with issue after issue—no updates, no communication, and no resolution. Frankly, it's unacceptable. Even worse, your failure to follow up or take responsibility is now affecting my credit score. This is beyond frustrating—it's costing me financially. I need a manager to contact me immediately. Not a rep, not an automated reply—an actual manager who can sort this out. Enough is enough.
159 replies
11 months ago
Thank you LDVK
I’ve bought a few pairs of shoes from LDVK in the past and have always loved them. Unfortunately, my last order didn’t work out as planned, but I really appreciate the team and owners for stepping in and resolving the issue so professionally. Your shoes remain some of my all-time favorites, and I’m confident you’ll continue to make many more feet happy for years to come!
0 replies
11 months ago
Absolutely pathetic service.
I ordered shoes on 1 April 2025 from Laat die voete klap for Mother’s Day on 11 May. Payment was made, delivery address provided, all confirmed by 2 April. Then... radio silence. Given the public holidays, I waited until 18 April before following up. I was told they’d “check and get back to me.” Of course, they didn’t. I followed up AGAIN on 26 April – same copy-paste response, no actual update. Fast forward to 7 May, suddenly there’s talk of a refund, and I’m asked to send proof of banking – which I do immediately. Still nothing. On 9 May, after sending my third message of the day, the owner finally makes contact, then goes quiet again until 10 May. On 11 May – Mother’s Day – I’m told the refund was done and I’ll get proof of payment. Guess what? It’s 14 May, and I’ve received NO shoes, NO refund, NO proof, and NO decent customer service. It may only be R430 to you, but to some of us, that’s a lot of money. Your handling of this order has been nothing short of useless. If you can’t handle basic e-commerce and communication, maybe stop taking people’s money altogether.
0 replies
Review Distribution
5 Star
7 (22.580645161290324%)
4 Star
1 (3.225806451612903%)
3 Star
1 (3.225806451612903%)
2 Star
0 (0%)
1 Star
22 (70.96774193548387%)