IP
isabel P
Active since Aug 2017
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
******* charging of VAT additional on marked price.
Be careful. This vendor’s prices exclude VAT. They charge VAT on the marked price. This is ********. Make sure to check your tillslip. I am shocked and have to report this to SARS.
0 replies
29 months ago
Double deduction of debit order
The company, Mfene Telecomms, made a double deduction on stop order. They then claimed that it was payfast who made the error. They proceed to claim that payfast paid back the amount incorrectly deducted, whereas such a refund never occurred. I was told by Mfene that it is up to me to speak to payfast regarding the ‘refund’ that never occurred. The public should be warned against the way that this company is distancing themselves from any blame for double deductions which could only have been instructed by Mfene Telecomms.
0 replies
42 months ago
Threat of legal action for reporting an incident / Cosmetology
After I reviewed the business based on my honest report of what had transpired in my transaction with them online, they are now threatening me with legal action if I ever put a negative review on any public playform against them again. I find this in very bad taste and an infringement of my right to free speach. I accept my monetary loss as they will never be prepared to admit that they received payment, but the personal threat I find to be totally unacceptable.
0 replies
42 months ago
Misappropriation of funds by Cosmetology online shop
I would give a minus 10 if I could. I made payment electronically with my debit card online. The payment was never drawn in and allocated to my account. Despite providing them with numerous bank statements showing the deduction on my bank account, they refused to acknowledge payment and demanded that a person from my bank must contact them personally to confirm that the payment was made. They refused to acknowledge the bank statements as proof of payment.
0 replies
66 months ago
Overcharging online purchases
I ordered online and P&P disregarded all discounted products. They charged me the full price and deducted around R500 more from my bank account than what I should have been charged. It is a week later and they are not responding to my complaints nor are they refunding me. I will think twice to ever order online from PicknPay - very bad client service.
112 replies
67 months ago
Awful service and daylight robbery!!
I would like to give zero stars! I was on a month-to-month contract for landline and internet service requiring one month notice for cancellation. I duly cancelled my contract on 23/7/2020, but telkom keeps on sending me accounts although I disconnected my phone and router on 23/7/2020! They refuse to give effect to my notice of cancellation!!
0 replies
85 months ago
Bad service; exhorbitant prices
Very bad experience. Exhorbitant quote and when I asked for my script they refused to give it to me with excuses that their systems are down and optometrist failed to show up for work today. Extremely disappointed in bad service.
0 replies
86 months ago
Misleading advertising
I had the unfortunate experience with Computicket Travel of booking a plane ticket with a quoted price of R3 900 and ending up being charged R4 555. Their system never alerted me that the final amount has gone up to R4 555 prior to me processing the payment and only became aware of the sudden increase after they deducted it from my bank account. Misleading advertising at its best and illegally charging more that the quoted price. Purchasers beware. I'll never book through Computicket Travel ever again.
0 replies
106 months ago
STAFF ERROR LEAVING CLIENT DESTITUTE
<p>My Santam home and car insurance policy premium increased suddenly in July 2017 to double the normal premium. On the 17th July 2017 I received an e-mail from a Roxy Claassen at OOBA with an appended insurance policy. My car's value was INCREASED on this policy from R270 000 to R349 000. The premium on the policy went from R859 to R935. On 2 August 2017, my bank alerted me to an amount of R990.89 that was deducted under reference INSURANCE IRS. I contacted OOBA to enquire why this amount was deducted and a lady by the name of Cash Adams advised me that I am not a client of OOBA, the insurance policy had been cancelled and could not explain why premiums are being deducted or why it is deducted. I phone Santam and the operator also advised me that my Santam policy is cancelled in their records and that, according to them, I am not a client of Santam and I am not insured by Santam any more. SANTAM advised me to liaise with OOBA as they cannot help me, since I cancelled my policy with them. I enquired as to whether this must not be done in writing by me, as client, with one month's notice and asked the operator to provide me with proof that I cancelled the policy or, alternatively, details of who did. The operator from Santam responded that 'his system does not show this information'. I also enquired how the policy could be cancelled as I premiums are deducted monthly. According to SANTAM, they have not received any premiums on this policy since May 2017!!!! Cash Adams from OOBA later the day phoned me and advised that she still does not have any feedback for me and advised that a lady by the name of Caitlin Meyer from Santam had cancelled the policy. They cannot tell me how and advised that there may be other clients for whom Caitlin Meyer also erroneously cancelled their policies. Cash Adams again confirmed to me that I am not insured with OOBA and they cannot explain the premium deductions and advised me to keep the policy that OOBA sent to me on 17 July 2017 in a safe place as that is my only proof to submit in a court if there should arise a claim prior to them sorting out the problem. At this point in time, though, OOBA will not assist me in the case that a claim arises as I am not their client!! SANTAM also advised me that it will be no use for me to contact them in event of a claim arising as my policy was cancelled. I forwarded an e-mail to both Santam and OOBA on 2 August 2017 to advise them that I am appalled by their service and I demand to know why I was not informed of a cancellation of my insurance contract with Santam and also who gave Caitlin Meyer authority to cancel it on my behalf. Moreover, I demanded to know who is deducting funds from my bank account! Both SANTAM and OOBA denied that they are receiving any premiums from me! I am left "uninsured", although I religiously paid my premiums and neither OOBA nor SANTAM responds to my legitimate queries. When I enquired how I must go about to cancel the debit order and contract that it relates to so that I can insure my vehicles and home contents through another insurer, I was advised by both Santam and OOBA that I cannot cancel as my policy is in cancelled status already. I am left in an untenable position as I cannot contract with another insurer as I cannot be 'double insured'. If the company picks up that premiums were deducted by OOBA or Santam, I will be unable to claim under any new contract of insurance. Not during any stage when Caitlin Meyer made changes to my contract did Santam contact me and advised me. Utmost bad service from both OOBA and SANTAM leaving me, as client, totally destitute. This after I have been a client of SANTAM since 2008 and I have been CLAIM FREE for the entire time!!! This is totally unacceptable.</p> <p> </p>
61 replies
106 months ago
Dismay and Chaos
<p>My Santam home and car insurance policy premium increased suddenly in July 2017 to double the normal premium. On the 17th July 2017 I received an e-mail from a Roxy Claassen at OOBA with an appended insurance policy. My car's value was INCREASED on this policy from R270 000 to R349 000. The premium on the policy went from R859 to R935. On 2 August 2017, my bank alerted me to an amount of R990.89 that was deducted under reference INSURANCE IRS. I contacted OOBA to enquire why this amount was deducted and a lady by the name of Cash Adams advised me that I am not a client of OOBA, the insurance policy had been cancelled and could not explain why premiums are being deducted or why it is deducted. I phone Santam and the operator also advised me that my Santam policy is cancelled in their records and that, according to them, I am not a client of Santam and I am not insured by Santam any more. Cash Adams later the day phoned me and advised that she still does not have any feedback for me and advised that a lady by the name of Caitlin Meyer from Santam had cancelled the policy. They cannot tell me how and advised that there may be other clients whom Caitlin Meyer also erroneously cancelled their policies. Cash Adams again confirmed to me that I am not insured with OOBA and they cannot explain the premium deductions and advised me to keep the policy that OOBA sent to me on 17 July 2017 in a safe place as that is my only proof to submit in a court if there should arise a claim prior to them sorting out the problem. At this point in time, though, OOBA will not assist me in the case that a claim arises as I am not their client!! I forwarded an e-mail to both Santam and OOBA on 2 August 2017 to advise them that I am appalled by their service and I demand to know why I was not informed of a cancellation of my insurance contract with Santam and also who gave Caitlin Meyer authority to cancel it on my behalf. I am left "uninsured", although I religiously paid my premiums and neither OOBA nor SANTAM responds to my legitimate queries. When I enquired how I must go about to cancel the debit order and contract that it relates to, I was advised by both Santam and OOBA that I cannot cancel as my policy is in cancelled status already. I am left in an untenable position as I cannot contract with another insurer as I cannot be 'double insured'. If the company picks up that premiums were deducted by OOBA or Santam, I will be unable to claim under any new contract of insurance. Not during any stage when Caitlin Meyer made changes to my contract did Santam contact me and advised me. Utmost bad service from both OOBA and SANTAM leaving me, as client, totally in the lurch!! </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)