MG
Mo G
Active since Aug 2017
5
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0
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Reviews
5 reviews39 months ago
It is The Meter Sharks
This is a SCAM...there has to be a way to declare metershack illigal...we are just being ripped here...i got charged R 1 100 for water in just 8 days...this is just plain crazy
0 replies
50 months ago
Big thumbs up to Cash Converters - China Mall- Midrand
I just want to say big thumbs up to the crew at Cash Converters at China Mall in Midrand, these guys are just the best...all staff members here speak to people with so much respect and friendly attitude..i have no words..there is no retail business with staff as customer-centric as these guys...and thier big boss..it is amazing really. So I thought because we always complain about bad service..let me compliment this good service.
53 replies
54 months ago
FNB using e-wallet to unfairly increase its revenue
eWallet service is very bad, especially Betway eWallet. FNB charges about R18 per withdrawal. In several occasion, the machine processes the withdrawal which is reflected by an SMS, but then gives a receipt to say it could not complete the transaction. A second SMS is sent, that says the withdrawal is reversed. But the charge of R18 is not reversed. This happens when the machine does not have the correct denomination for the withdrawal..Eg..i was trying to withdraw R690, it says it will only give me R670 and charge me R18 transcation fee, I press ok, it then gives a receipt to say it could not process the transacation, then the R670 is rversed. The R18 is not reversed. I try anorther machine to withdraw R670, but now the machine says, it will only give me R650 because of R18 fee, I press ok, then the same thing happens, it cannot process my transaction, it returns R650 to my betway number, but not the R18. Now I hva paid R36 and still no withdrawal. I then try to withdraw R600, this time the machine gives the money..and ofcourse still charges me R18. Now it means I have been charged R54 for this transaction. The machine only had 100 denominations, the system should be aware of this and it should prevent a customer from withdrawing amounts that are divisible by 100. Now, I really do not have the time to go to FNB and complete forms for disputes over R36, but if the system is doing to a million of us, then FNB is unfairly benefiting from the mistakes of its system. "Mistakes" that can actually be deliberate.
53 replies
60 months ago
BAD SERVICE-BAD STAFF-RVIERA HOTEL ON THE VAAL
The most terrible experience. So, I booked this accommodation about four weeks in advance, and booked it on their website. The rate was ridiculously cheap, I booked and received confirmation for 3 adults in Executive Suit and 2 adults in standard room., and paid only R2 500. It was supposed to be a celebration for my wife and four of her friends. I found out later that there was a special advertised on the radio, I would have not booked it, in anticipation of sub-standard service. Firstly, i wrote a special requirements on my booking, if they can recommend any activities or other recommendations to make the stay more pleasant. I received no feedback for about two weeks, until I made a call myself. After a few days trying to get through to restaurant staff, i decided to drive (200 km round trip) to the establishment . I decided to make payment for the booking, the lady at the reception wanted to overcharge me about R400, when I ask her, why is she raising the rate, she corrected it without any reply. Then i went down to the boat cruise (it was a Sunday), which is situated within the hotel, I wanted to book for a 2-hour lunch cruise, but then the lady seemed too busy and she said there is space and i must call and make payment the following day, which was a Monday. On Monday I send whatsapp as she requested, about 09h00 am, she respond only around 16h00, telling me the lunch cruise is fully booked. ?? They then said I must call on Wednesday On Sunday, after leaving the lady at the boat cruise, I went to the restaurant. Here I wanted to enquirer and make booking for the buffet lunch and dinner. Here, they told me that I dont need to make a booking, they serve lunch and dinner every weekend. On Wednesday, I call the boat cruise and they tell me, sorry we are fully booked, but you can book the buffet lunch in the hotel and come for a 1-hour cruise, which does not serve food. But the guy at the restaurant, said that I dont need to book. So I call the hotel to make this booking, and now I am told that the restaurant does not serve buffet lunch and dinner on Saturdays, they only do it on Sundays?? Oh, gosh. My wife's sister then drives to the hotel, to kind of book a nice table for their celebratory setup. She confirms with the restaurant staff a particular table. On the day of the check-in, I get a call from my wife's sister..the hotel does not want to let them in because the rooms takes only a maximum of two people. She put a receptionist on the phone, with so much attitude, she tells me that it is not possible that i can book for three people in the room, because all their rooms accommodate only 2 people. With so much attitude, like she does not see me as a paying customer, is like she is doing me a favor or something. I then sent to my wife's sister a confirmation, which she gives to them. Still unapologetic, and even more irate, they said they will sort it out. Now suddenly a new room was made available, in an area which clearly still has some renovation work being done. The TV is not working, the shower over floods. In the morning, there is endless knocking from house keeping, intimidating the guest, throughout the morning because they received an report that there was an incident in that room. Their entire morning was spoiled. So I called the hotel furious, and got through to a white man, who is apparently operations manager. In the middle of our conversation, i got so angry, i started swearing...and he started shouting and swearing back. Although it is not correct to swear, I am an agitated and unhappy customer, i have every right to vent. He on the other side, is a hotel manager and he has no right shouting or swearing to customers. The number one rule of customer management, the customer is always right! The truth is that he does not see me as a customer, to him i am a monkey, a ****** and they could care less about this complaint or even whether or not I return to their establishment. So I went done to the hotel, so furious I could pop two bulletes in his head. I get the general manager, a rather more calm gentleman. He took me to the room and made remarks that suggested that the guests were smoking in the room, the alrms went off and people had to be evacuated. According to him the guest were smoking bubbly, damaged the carpet and the wall. I say this with utmost respect to him, but that is just bull****, that room was hastily arranged, that could have been an existing damage and it is absolutely rubbish. Instead of apologizing for poor service they would rather do a counter argument. While the other lady was explain to me what happened, she mentions that the housekeeper visited the room and knocked, but the guest refused to open. After knocking for several seconds she (the house keeper) went to the reception to make note of this?? who does this, if house keeping wants to enter my room, they knock, if i say no, they go. Finish and klaar, why insist to come in ?? Well, this trip was about leisure and the establishment did not deliver on that, instead of admitting their mistakes, they seem determined to preserve this treatment for black people. I feel like just venting and writing this complaint is not enough..they have to be held to account.
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)