AM
Anngelica M
Active since Aug 2017
8
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0
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Reviews
8 reviews45 months ago
Bad service - Query not resolved in a reasonable time
On the 23.07.2022 I ported my number from FNB to Vodacom. On the 26.07.2022 my number was still not activated. I then called Vodacom whom advised me that the SIM card that I had was damaged. Later that day I purchased a new SIM. I called the Vodacom customer care number to process a SIM swop. I was then advised to go back to the Vodacom at Mall@Reds. On the 28.07.2022 I went back to Vodacom Mall@Reds where I was greated by an unpleasant lady. I advised the lady that I would like to see the manager. I was advised that the manager was on the phone. The manager named Didi never came out to see me. A helpful consultant by the name of liandre tried to assist me. I was advised that within 3hours my number would be active. Today the 28.07.2022 my number is able to make calls but not receive calls. I called Vodacom at Mall@Reds who advised me that a ticket has been logged and it will take between 24hours to 48 hours for the problem to be resolved. I have also tried reporting this problem to Vodacom customer reference number 002D5aHDY9GX53MR on the 26.07.2022 and I have had no feedback. Vodacom has been nothing but a nightmare and bad service.
268 replies
82 months ago
Pathetic customer service!!!
I recently purchased an FNB smart device and top up sim. The smart device and sim was delivered on the 19th July 2019. I am currently an FNB connect customer. I am unable to activate my new sim card. I called the customer service center today the 24th July 2019 at 9:22 the first consultant was rude and unhelpful then gentleman dropped the call on me after saying that he will send someone to collect the phone. This gentleman also confirmed that the deal which I wanted does not come with a top up package which the FNB website site clearly states that it does. Is this false advertising? All I require is my current FNB connect sim be transferred to the new contract. And I receive what I applied for as per the website. I spoke to lady by the name of Shila Thale who was abit more helpful but made me hold on for 10minutes as she did not have answers to my questions. When I asked if she call can me back after obtaining the relevant answers, I was told she cannot call customers back. FNB WAS QUICK TO APPROVE AND DELIVERE MY NEW PHONE AND SIM CARD. BUT DOES NOT PROVIDE ANY AFTER SALES SERVICES!!! I guess now that you have the sale customer satisfaction does not matter. I would not recommend FNB connect to anyone.
105 replies
82 months ago
Aggressive bouncer
My friends and I went to ETC. Firstly there was no bouncer at the entrance and we walked in. After purchasing a round of drinks we were approached by a very aggressive bouncer who then aggressively told us to leave because we did not have stamps. The manager stood at the entrance not saying anything. Is this the way to treat customers? If we were required to have stamps why not have a bouncer at the entrance? I was not even refunded for the drinks I purchased. As a woman I felt uncomfortable by this aggressive bouncer. This type of behavior is unacceptable.
105 replies
88 months ago
FNB ONLY CARES ABOUT MAKING MONEY AND NOT CUSTOMER SATISFACTION
I spoke to a consultant at FNB connect on the 03.01.2019 her name was Rorisang. I advised her that I have been overcharged. The consultant advised me that my query will be escalated to her admin department and that I will receive feedback within 24hours. Today is the 15.01.2019 I have not had feedback. I called the FNB connect call center and spoke to Retshempile who was unhelpful and rude he advised me that he will request feedback from a team leader. I asked if a team leader could call me back, Retshempile advised me that a team leader is unable to call me back. My query has not been resolved and I have had no assistance from FNB. Their consultants are unhelpful and do not have knowledge of their products. What happened to treating customers fairly and knowing your product?
105 replies
93 months ago
Bad services from FNB
I have been an FNB customer for over 10 years and have had no problems. The first time I do have a problem I do not get service. I made a payment to the incorrect college, when I called the college they advised me to contact FNB and get them to reverse the payment. I called FNB and a consultant advised me to complete a cheque and debit card outstanding authorisation reversal request and email the document to ********** which I done immediately. The document was sent to FNB on the 22.08.2018 at 10:03AM. This morning I tried calling FNB and spoke to a number of consultants for over 20 minutes. Ashanda shouted at me when she became frustrated by my query. I am still not sure if someone will attend to my query or will I ever receive confirmation that my query has been received. The consultants transferred my call to numerous divisions and not one person has been able to assist.
106 replies
96 months ago
Bad service
My burger was under cooked. And the waiter named Paris provided me with really bad service. I had to call him to get his attention and when I complained he had a don't care attitude.
0 replies
103 months ago
Bad service
I have contacted DSTV a few times this month in regards to my account. DSTV has a debit order loaded on my account however they do not run the debit which in turn leaves my account in arrears and affects my ITC payment profile. My service is once again suspended and the debit order has not gone off. The call center agents as well as the supervisor keeps telling me this problem will be sorted but it never is. DSTV provides a pathetic service and I do not treat customers fairly!!
183 replies
106 months ago
Unprofessional service
<p>I recently decided to sell my property in Midrand. Nirvan from Rawson properties in Kyalami was the agent who was supposed to assist me. Nirvan found a buyer for my property on the 18th of July 2017. I signed the offer to purchase and was advised that I could start looking for a new property. I found a lovely property in centurion which was approved subject to sale of my property. To date Nirvan has not assisted me, I have to initiate contact with him regarding the progress of the sale of my property. Nirvan is not able to provide me with positive feedback. I have wasted my time with Rawson properties and would not recommend their services to anyone.</p>
0 replies
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1 Star
8 (100%)