HL
Henriette L
Active since May 2011
17
Reviews
0
Industries
Reviews
17 reviews115 months ago
Vodacom absolutely useless (if there was a MINUS STAR rating I would give it!)
<p>I have written this complaint many times and yet nothing has been done about it. I had a contract that i cancelled 2 years ago (contract A). After i complained about the fact that the money was still deducted from my account, i finally got an acknowledgement that Vodacom owed me the money. At that stage i also had to cancel another contract (Contract B) because i was immigrating. Vodacom then agreed to deduct the money for the premature cancellation of contract B from the money they owed me for contract A. There was still R999 owed to me, but i was told that it is a lenghty process for the money to be paid back to me. I could not conclude this because i already had to leave for Australia. But now i am STILL GETTING BILLED FOR THE 2-year ago CANCELLED CONTRACT A! the money went off my account the in October and then i cancelled the debit order to avoid this. and now again in November, i got an account for contract A. This is the contract that i cancelled 2 years ago and Vodacom acknowledged that it was their mistake. So now they owe me the R999 that has not been paid back to me as well as the R109 that they again wrongfully deducted in October this year. PLEASE SORT THIS OUT NOW! My husband is still in South Africa for a week, so he is the only one that can handle this on my behalf as I am already overseas.</p>
112 replies
116 months ago
Prestige banking absolutely useless!
<p>I have no idea why Standard Bank provides the service of Prestige banking if the service is even more useless than going to the bank itself. I have repeatedly sent email requests to my so called "prestige banker", but i hardly ever get a response. Sometimes i have to send the request a number of times before i get a inadequate response. I have now emigrated to Australia and have certain things that need to be done in South Africa regarding my account, but I am still awaiting answers from this person. This is absolutely useless! For a country with some of the highest banking fees in the world, one would at least expect some amount of service for the exhuberant amount of banking fees we are paying.</p>
158 replies
116 months ago
Still stealing my money every month
<p>A month or so ago i complained about Vodacom taking money from my account for a contract i cancelled 2 years ago. First it was somewhat resolved by Vodacom admitting that they owed me money. The money was credited to my account, but for some reason I could not be refunded yet. Now, as the new month started, they AGAIN deducted the amount off my account!!! This is after I have cancelled ALL the contracts on my name?!! HOW is this possible?? I am not sitting in Australia and have no way of holding on for ever on to a call centre who firstly refuses to repay me the money they owe me, and obviously can't even perform the simple duty of cancelling an already cancelled contrack. Vodacom you are pathetic! I am now willing to take this matter further because you are stealing from me now!</p>
53 replies
117 months ago
Credit card account not closed
<p>In August i paid up my Virgin credit card. I paid the settlement amount that was given to me by the lady working at the ABSA branch in Hartbee****rt, and i paid the amount in cash at that ABSA branch. I was then told that if i want the account to be closed, i have to phone the Virgin card department immediately, otherwise it will not be done automatically. I called the number that was given to me and (after holding the line for about 20 mintues) finally managed to speak to a call centre agent. The agent asked if the amount I paid included a cash deposit amount. I said the lady gave me an amount and i paid it. She never mentioned that there is an extra fee if i paid the amount in cash. IN fact, she said paying cash was the only option because i wanted to pay by EFT. The call centre agent then said that it is ok and she will have someone call me in a few days to confirm the closing of the account. I am still waiting. THis is unacceptable. I am leaving the country in 3 weeks and I would like this to be sorted out asap. I am not paying the amount the account has now accumulated since i closed the account seeing that the mistake was on Virgin's side and not my fault.</p>
106 replies
117 months ago
Credit card account not closed
<p>In August i paid up my Virgin credit card. I paid the settlement amount that was given to me by the lady working at the ABSA branch in Hartbee****rt, and i paid the amount in cash at that ABSA branch. I was then told that if i want the account to be closed, i have to phone the Virgin card department immediately, otherwise it will not be done automatically. I called the number that was given to me and (after holding the line for about 20 mintues) finally managed to speak to a call centre agent. The agent asked if the amount I paid included a cash deposit amount. I said the lady gave me an amount and i paid it. She never mentioned that there is an extra fee if i paid the amount in cash. IN fact, she said paying cash was the only option because i wanted to pay by EFT. The call centre agent then said that it is ok and she will have someone call me in a few days to confirm the closing of the account. I am still waiting. THis is unacceptable. I am leaving the country in 3 weeks and I would like this to be sorted out asap. I am not paying the amount the account has now accumulated since i closed the account seeing that the mistake was on Virgin's side and not my fault.</p>
0 replies
117 months ago
Cancelled contract still being deducted
<p>On the 2nd of September 2014 I signed up for a new data contract. I received the ****le etc the next day but after inspecting the product and running out of data within a very short period of time, i decided that the package was not for me. I cancelled the contract in writing on the 8th of September 2014. A courier was sent to collect everything (so i was sure that they did receive the cancellation email) BUT they are still deducting the montly amount since 2014! Can this be sorted out now please? I am leaving the country permanently in 3 weeks so this needs to be dealt with asap.</p>
53 replies
117 months ago
Poor service
<p>Very poor service from A&G. Although the telephone staff are always very friendly, none of what is promised ever transpires. I have had to make 4 or 5 phone calls to A&G in the last 2 weeks and every time it was 10-20 mintues that i had to spend on the phone. i lodged a claim in December 2015 for a scratched car and asked that the service provider follow up in January because I was not in the country to have the damages repaired immediately. Nobody phoned me back in January. I had to phone A&G 3 times to ask that the service provider contact me again. Only after the 3rd time they contacted me. Initially i was told that the repair would take a week, and now they tell me it will take 4 weeks. This is unacceptable. I contacted 2 of our contacts who have autobody repair shops and they can do the repair in 4-5 days. It was arranged that A&G would pay out the cash amount (after they deduct discount fees?!!!) and i should just complete a form. The form was supposed to have been sent yesterday afternoon. I am still waiting for the form 18 hours later. I refust to phone A&G again and be on the line with my talk time for another 10-20 mintues to sort this out. Someone better phone me back right now or else i will go to the ombudsman.</p>
212 replies
120 months ago
Microwaved coffee burned customer
<p>I am actually on the verge of considering a lawsuit against Wimpy Queenswood. We were having coffee but had to leave before i could finish my coffee. I then asked for the coffee to be placed in a take-away container. They went to the kitchen to place the coffee in the take-away cup. The waiter then handed it to me and i took a sip. Not knowing that they re-heated the coffee in the microwave, i burnt my mouth severely. this is unacceptable! Firstly, the staff should know not to heat beverages in the microwave. Secondly, I didn't ask for it to be reheated, and thirdly, the waiter should have warned me that he reheated the coffee! </p>
53 replies
123 months ago
Coffee machine not cleaned
We stopped at the Total garage in Hartbeespoort for coffee from the Caf? Bonjour inside the Total. The self service machine did not dispense milk. When we asked about it, a lady came and opened the machine to replace the mild powder. It was obvious that the machine has not been cleaned in a long time. We took pictures of the inside and left without the coffee because there was no intention of cleaning the machine, only to replace the powder. I would think that a coffee machine should be cleaned regularly. Especially when the staff did not seem particularly busy.
0 replies
123 months ago
Bad service and problem with the food
I went to Harbeespoort Dam KFC on Friday at lunchtime. First of all, there was only one cashier on duty in the front as all the other staff were busy with the drive thru clients. A very long line of customers had to wait inside the store before they were served, and then again waited very long for their food.<br> I ordered the 8 piece zinger wings and when I got home, we found a clean bone (that looked like a wing that was eaten by someone) inside our portion of wings. Being too far away from the branch we did not return to complain, but this is unacceptable! This is the last time Harties KFC will see us!
75 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (35.294117647058826%)
1 Star
8 (47.05882352941177%)