TG
Tresha G
Active since Sep 2017
7
Reviews
0
Industries
Reviews
7 reviews64 months ago
Dr Majachani wonderful doctor
I highly recommend Dr Majachani at Sunninghill Hospital, he is an excellent obstetrician. So kind hearted and wonderful bedside manner. He makes you feel so comfortable and always explains all procedures in detail while displaying professional and compassion. Absolutely brilliant
0 replies
64 months ago
Brilliant service at Specsavers Mall of Africa
I had a wonderful appointment at the Mall of Africa branch. All staff from the front desk to the optometrist were friendly, helpful, put me at ease and made it such a simple process.
61 replies
64 months ago
Incorrect diagnosis and terrible care at Netcare Waterfall City hospital
Waterfall City Hospital, upon my initial visit on Saturday 02/01/2021, 5 weeks pregnant and bleeding. A proper diagnosis was supposed to be established. I was there from 16:30-20:30. To be seen all of 15 minutes and be billed over R2000, the casualty doctor while compassionate did not send to to radiology yet chose to do a ultrasound in casualty knowing that I was 5 weeks pregnant and it would be unlikely to see anything, did a pelvic exam and then came to the diagnosis that I had a miscarriage and sent me home with a script for antibiotics to return for repeat blood tests on 4/01/2021. I was traumatised as I did not go through this before. I returned on the 4/1/2021, went to Ampath lab did my bloods at 09:30 and went to casualty opened a file and was triaged. I was told the wait would not be long as it was early. I wait until 11:30 for a bed. The nurse that took me in was not caring or showed any compassion, did not ask if I was still bleeding or had pain. Did not read the notes in my file. The doctor came through 30 minutes later looked at my results and asked if an ultrasound was done on Saturday I said yes it was done here in casualty, he looked surprised and said he’s sending me for a formal ultrasound so I was very concerned as my pregnancy hormone results increased significantly yet I was still actively bleeding. I did the ultrasound at radiology, abdominal and trans******l and it was confirmed that I did not have a miscarriage my baby was still in my womb but due to complications would result in one. The radiologist was very kind and said she would ask the casualty doctor to arrange a Gynae consult to see what could be done. I went back to casualty it was now 13:30, was not asked by the nurse if I had pain, needed to use the toilet or a glass of water. The doctor explained that he will speak to a Gynae but it may not be an admission but at the same time said if I don’t have a medical procedure I could have a serious infection. After speaking to the Gynae whom I still have not met or know the name off it was decided by them that I should do a Covid test go home and come back the next day. I said my medical aid will not allow that. I feel more comfortable at Sunninghill and my medical will cover everything there and I know a Gynae there. My only reason for using Waterfall City Hospital is because it was close to my home against my better judgment I went there because I was bleeding and had no choice. The nurse did a pointless Covid rapid test, did not know what she was doing which resulted in ringing in my right ear and bleeding in my nostril and an uncomfortable pain for the rest of that day. She gave me my referral letter which initially had my incorrect age, the second letter had no doctor’s name. After correcting it she then said I must collect my own radiology report ( I had to wait a further 10 minutes for it there) she still did not bother asking about bleeding , if I could walk, if I had pain or needed help. Thank God I left that horrid hospital, the staff are negligent, unhelpful and not doing what they took an oath to do. I was so traumatised by my experience and feel I paid for services I did not receive. They are not friendly and act like they are doing you a favour. I do not recommend them. I lost my baby , it was a very painful experience I had to endure. All the money and heartache could’ve been spared had the doctor on Saturday did the right thing and sent me to the radiology department to do what they are qualified for. I spent R350 on medication that I used for one day based on the casualty doctor treating me for a miscarriage on Saturday that did not happen. Netcare Waterfall City Hospital shame on you. Send your staff for training on compassion and care. Stop charging so much for casualty care R1000 for your hospital and R1000 for the doctor- leaving out lab fees. R500 for the hospital and R500 for the doctor for the follow up - excluding lab fees, radiology fees. All you do is exhaust medical aids and makes the problem worst. I will not use your facility again I would rather drive out to Netcare Sunninghill or Netcare Olivedale that use your hospital which is a disgrace to the Netcare family!
0 replies
68 months ago
Contradictory reservation information
I am extremely disappointed at the contradictory’ information I received when inquiring about a reservation placed at your establishment .I made a booking for 4 adults through your website However, upon calling reception a few weeks later to confirm my booking, I was surprised to say the least. After being told that the room I booked is not big enough to accommodate 4 adults and I need to upgrade my room or book a second room. The receptionist mentioned that my booking is not valid as the 4 people in the room ‘must be the same family’. Furthermore, I was told that your ‘website cannot be updated with every small thing the government changes’. Please note that I have emailed and got no response, I have tried calling numerous times and my call had been disconnected after being transferred and no option to leave a voicemail, I have used your WhatsApp platform and got no response twice when inquiring about the establishment and the booking that I’d like to make. After sending many WhatsApp texts yesterday I finally received a call. Had I not been proactive and kept trying to get in touch I would have shown up on the date of check-in and been denied entry to my room where more chaos would have ensued. The alternatives given to me were also not helpful and favoured African Pride after informing them that this is my family that I am booking for and telling them that their booking site is misleading as it makes no mention of an executive suite for 4 or more guests, it only stated that the maximum amount of guests is 8. The Individual I spoke to advised upgrading to an executive suite so all 4 of us can stay together and the second individual advised 2 guests per room. I went ahead and cancelled my reservation as I felt that the information was contradictory.
0 replies
68 months ago
Contradictory information
I am extremely disappointed at the contradictory’ information I received when inquiring about a reservation placed at your establishment . I made a booking for 4 adults through your website. You were more than happy to reserve the funds and confirm my booking. However, upon calling reception a few weeks later to confirm my booking, I was surprised to say the least. After being told that the room I booked is not big enough to accommodate 4 adults and I need to upgrade my room or book a second room. The receptionist mentioned that my booking is not valid as the 4 people in the room ‘must be the same family’. Furthermore, I was told that your ‘website cannot be updated with every small thing the government changes’. Please note that I have emailed and got no response, I have tried calling numerous times and my call had been disconnected after being transferred and no option to leave a voicemail, I have used your WhatsApp platform and got no response twice when inquiring about the establishment and the booking that I’d like to make. After sending many WhatsApp texts yesterday I finally received a call. Had I not been proactive and kept trying to get in touch I would have shown up on the date of check-in and been denied entry to my room where more chaos would have ensued. The alternatives given to me were also not helpful and favoured African Pride after informing them that this is my family that I am booking for and telling them that their booking site is misleading as it makes no mention of an executive suite for 4 or more guests, it only stated that the maximum amount of guests is 8. The Individual I spoke to advised upgrading to an executive suite so all 4 of us can stay together and the second individual advised 2 guests per room. I went ahead and cancelled my reservation as I felt that the information was contradictory. I am extremely disappointed at the contradictory’ information I received when inquiring about a reservation placed at your establishment . I made a booking for 4 adults through your website. You were more than happy to reserve the funds and confirm my booking. However, upon calling reception a few weeks later to confirm my booking, I was surprised to say the least. After being told that the room I booked is not big enough to accommodate 4 adults and I need to upgrade my room or book a second room. The receptionist mentioned that my booking is not valid as the 4 people in the room ‘must be the same family’. Furthermore, I was told that your ‘website cannot be updated with every small thing the government changes’. Please note that I have emailed and got no response, I have tried calling numerous times and my call had been disconnected after being transferred and no option to leave a voicemail, I have used your WhatsApp platform and got no response twice when inquiring about the establishment and the booking that I’d like to make. After sending many WhatsApp texts yesterday I finally received a call. Had I not been proactive and kept trying to get in touch I would have shown up on the date of check-in and been denied entry to my room where more chaos would have ensued. The alternatives given to me were also not helpful and favoured African Pride after informing them that this is my family that I am booking for and telling them that their booking site is misleading as it makes no mention of an executive suite for 4 or more guests, it only stated that the maximum amount of guests is 8. The Individual I spoke to advised upgrading to an executive suite so all 4 of us can stay together and the second individual advised 2 guests per room. I went ahead and cancelled my reservation as I felt that the information was contradictory.
0 replies
105 months ago
Good service
Always a pleasure dealing with someone pleasant and helpful. Wonderful experience spares department. Thank you to Bhavna who assisted me in ordering a filter for my washing machine. Very professional and so kind and helpful, she did not have stock of the item and was able to arrange one for me from another branch for collection at hirsh Fourways. Great customer service
0 replies
105 months ago
Bad attitude and unprofessional behavior
I wish there was an option for no star. I have been having the most unpleasant experience with this organization. I am on hold forever , the consultant slams the phone down when you question their information, all consultant give different information and you get your call transferred throughout the building. I have paid my annual fees twice upon which still asked to pay a restoration fee which I refused and asked to speak to someone else but that was received by the terrible attitude of the consultant and to top it off they refuse to give you their names as it's not their policy they can only give you their name if they are the one that assists you. There Are just 2 individuals that has been of great help Ben Manganyi and McDonald Lelifi. It has been so frustrating as you have to go via the call centre to get to these two people. I cannot stress the unprofessionalism of those that work at the call centre it is one of the most embarrassing state organizations I have ever experienced in my life!!! And to no avail my problem is still and query that will be attended to whenever they see fit. Not every person can go to Pretoria and sit in a line for an entire day and still not be helped . I cannot stress the absolute frustration of waiting for someone to attend to you and then getting the phoned slammed. I am not impressed, I spent close to R1000 ( I paid twice) to obtain a sanc receipt for 2017 and still did not receive it and I am expected to now payment R1800 of restoration fees for their error. Unbelievable!!!!
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)