LR
Lebo R
Active since Sep 2017
8
Reviews
0
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Reviews
8 reviews2 months ago
Angor - an awful business.
The team at Angor consistently fails to return phone calls or respond to emails. I am struggling to see how their 'management' fees are justified when the only response provided is that staff are perpetually busy or in meetings. I can only hope my complaint to the PPRA is actually reviewed rather than sitting unaddressed in an inbox.
56 replies
47 months ago
Do not give out your banking details when doing Life Cover quotes
The Discovery Life policy quotes for life policies have been delayed substantially the last month or two, as a result you may be forced into paying for a policy before seeing the quoted premiums. The notion of "Calls are recorded etc." is really for customers to believe everything is being tracked but when you are ask for the records to be reviewed, you are met with a lot of disappointment. It's a real pity because I've enjoyed being a Discovery Medical Aid client for more than 5+years.
268 replies
50 months ago
13th month no premium - a marketing gimmick
I have been duped into believing the 13th month no premium payable benefit, which was a key reason for my joining Stansure. There is no such a benefit, despite multiple consultants reiterating the existence of this benefit in my policy.
53 replies
51 months ago
Zero stars on rating
It's been 2 months and the predatory deductions continue. I received an urgent call from Home Connect after raising a review on this platform, there was a clear acknowledgement by the service advisor of the wrongdoing from the company but here we are 2 months later with deductions still being processed on my account. I have submitted evidence of my cancellation, re-iterated my cancellation many times over but the company continues to insist on taking monthly deductions from my account.
53 replies
53 months ago
Debit order fraud
Be careful of this ISP, they are absolute thugs when it comes to their contractual terms. You will issue a cancellation on the contract and they will wiggle their way into taking money from you indefinitely. They cancel your cancellation requests from their system and make you request the cancellation every month with no success. They are the absolute bottom of the barrel in terms of service.
106 replies
63 months ago
Terrible customer service is an understatement
One thing I have learnt about Standard Insurance Limited is that they will always take the money before providing the service, I have been paying premiums for vehicle insurance and being given the run around on my driving test results. I have spoken to several service consultants and one even dared to say that I downloaded the wrong app. (How is it possible for a person to download an app called Standard Insurance Limited, do a driving test, see their policy number on the app and still be told that it's the incorrect app?). I am appalled by the service. At this rate, I am edging close to match by vehicle premiums on the cost of airtime.
56 replies
70 months ago
DON'T BUY FROM @HOME ONLINE
The worst online customer service that exists, please DO NOT EVER BUY ONLINE from this store. Go ahead and buy in-store but never online. I made a purchase online, had to return the item and @Home decided to withhold the refund for seven weeks. The online customer service manager, Clinton hung up on me because he refused to take responsibility for the terrible service.
0 replies
104 months ago
Terrible customer service - the worst service consultants
I signed up for home insurance with this company, via the Nedbank home insurance product offering. The consultant called me, and provided me a quote of R147.12 which I requested a copy of via email. They then subsequently called me later in the day requesting a confirmation of my acceptance of the offer, I then agreed to it only on the basis of the quoted price. I requested the consultant to provide me with confirmation over the phone that all the terms of the contract have been said to me over the phone including the correct premium of R147.12 which she did but to my disappoint, when I received the policy document the premium was R184 and everything else was higher that what was agreed. I then spent an hour on the phone the next day, trying to contact the consultant with one individual from the company hanging up on me when I asked to speak to the consultant Tasneem. Eventually I got to speak to Tasneem and she under the directive of her management told me that it was not her fault and it was a system glitch that could not be solved by anyone. I was told I was quoted a discount price but the price I would pay is now higher and I should just cancel my insurance if I am not happy with paying "an extra R40". It had not even been 24hrs since we had agreed on my quoted premium of R147,12 but now I was already been told that I should cancel my policy for not getting a deduction that was promised me. I was then transferred to the cancellation department where I was told two shocking things, 1) The consultant asked me if he could call me back within the hour despite my urgency in just cancelling the contract as it was due to be deducted that morning of the 22nd of September , 2) That I should accept an offer of approx. R160 which is still higher than my quoted price. This is by far the worst experience I have ever had with any insurance company and I think it is fair for the public to know of the terrible service offered by this company.
122 replies
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1 Star
8 (100%)