CD
Cassandra W
Active since Sep 2017
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Overbilling with no point of recourse
Last year August my monthly fee almost doubled, when I queried this I was informed that it was due to not attending the gym enough and as such Losing my Vitality benefit. I found this strange as I had met the quota but did not take it further as maybe I was at fault with understanding the requirements. They told me to attend more regularly and after 3 months it will automatically rectify to the correct pricing. This was not the case, January 1st I sent a query and eventually heard back from customer services, turns out someone adjusted my package to National, while receiving vitality benefit. My contract is clearly for local the consultant said she will send my reference number and copy me in email to escalate the query. A week later no reference or escalation. I tried calling the number and it goes dead, no ring or answer, I tried instagram, who ever manages the instagram account is unhelpful, tried whatsapp-WHAT A USELESS service. Feeling very frustrated as this is not the first time that my account was “accidentally “ moved to national.
0 replies
6 months ago
Plumbers or *******?
Replaced my taps with hideous replacements and didnt even provide the entire fitting. Cost comprison shows that they charged over 200% mark up on the taps. The taps are still faulty and no one has come back to assist me they just ignore me… they even stole my other fittings. *****sters
0 replies
10 months ago
******* and *****
On 19 MaybI complained about my contract not being cancelled. Vodacom responded and confirmed that they will cancel my contract and last debit order will be end of june. Why am I receiving a notification that my debit order for the contact will go off this month again?!?! Over and above I keep getting notifications that I have subscribed to content subscription even though my setting is to block it. Vodacom sneakily pushes things through hoping we dont notice just so they can ***** from us. To subscribe me to content on my behalf I didnt approve of is *****. To deduct money from my account for a servive I have cancelled is theft and *****ing
53 replies
11 months ago
Vodacom *********ly retaining my contract
I contacted vodacom on May 5th requesting to move my contract to prepaid. My contract expired 30 april. They confirm cancellation however I am still being billed for May and my contract is still active with no indication of it being cancelled. Poor customer service. Just want money without keeping a client
169 replies
13 months ago
****mers
Spamming me with automated calls which do not allow for an opt out. How did they even get my numbers. Without an easy opt out on their website and no way to contact the correct person surely they are in breach of popia. Please stop calling me
106 replies
21 months ago
Planet Fitness doesn't know what they are doing
Queen Khumalo is an absolutely *********** service agent who just hangs up because she doesnt feel like dealing with you. Above that I made an in club card payment which they then say they cannot allocate until I send a proof of payment... however I made it in the club, the machine said approved and it shouldve been allocated to my profile, then they decide to double deduct me this month?
53 replies
21 months ago
Disgusting dstv ******
Still *****ing money, still no help, still no service. Been a full week of not having a service delivered. A full week of calling every day and sitting with the service agents. So not only are they charging me for a service not received but wasting my airtime because they dont know what theyre doing. Every day getting promised its been escalated and resolved. They comment on my previous hello peter that they will contact me… with still no feedback or response from them…. I hope they close down. They dont deserve to be in business, theyre ******, *****s and *******
53 replies
21 months ago
*****ing money without providing service
Call dstv because I cant access my decoder…. They fix it only to create a bigger problem. My other three decoders arent working. My dstv stream has stopped working. I have spoken to five different agents since and they keep saying it will be escalated but no help. Also my dstv stream cant even pick up any package! Then I get told im not registered but I was literally using the stream three days ago?! Absolutely clueless on how to resolve issues. Making us pay an arm and a leg for the services, trying to force us to buy new decoders (when mine are less the two years old). They just ***** money dont give good products or service. ******* and *****s
112 replies
25 months ago
Standard bank *****s money
Standard bank honoured a recall of my funds and said it would be returned maximum ten days. They are ignoring all emails and its been over ten days. However confirmed that my money has been successfully recalled from the other company m’s account. So why is it not returned to me?!
265 replies
25 months ago
YDE online store are *******
I did a normal refund by YDE at the beginning of March. I was told my money would be reversed onto my card three to five days later. It has been over a month and the store and online department refuse to give my money back
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)