RB
Rhode B
Active since Oct 2017
11
Reviews
0
Industries
Reviews
11 reviews58 months ago
Amazing customer service, excellent quality products.
I have received the most incredible service from Mia Mélange time and time again. Every single time I've emailed them with queries, they are incredibly quick to respond and they go out of their way to assist wherever they can. They are my go-to for gifts. The quality of their products is top-notch, can't find better.
0 replies
62 months ago
Incompetent System and Staff
I tried to increase the limit on my Gold credit account, FNB (without my consent) upgraded my account to a Premier credit account. It took almost three weeks to rectify and downgrade me back to Gold. After receiving a completely new Gold credit account and card and being without a card for 2 weeks, today I tried to increase the limit on the card and they have, once again, upgraded me to Premier. When chatting on Secure chat, the consultants disconnect whenever and cannot rectify the situation for me. I will be closing my accounts and moving to Capitec.
53 replies
67 months ago
Overall Great
Very user-friendly website, super quick and efficient delivery, a wide variety of products and good quality products. I'm super happy.
53 replies
69 months ago
Cancellation nightmare. R417 overcharged, 192 minutes wasted.
I've been overcharged by R417 by MTN. I cancelled a contract, paid the early cancellation fee way before my next order date and confirmed the cancellation numerous times telephonically. But I have still been billed after the contract was cancelled, and an extra amount of R167 has also been billed. For 10 days I've been trying to get the problem solved. I have made 12 phone calls, and I have spent 192 minutes. Today I finally went into the store, since it has still not been resolved. MTN cannot explain why I'm being overcharged, they can also not prevent the debit order from being changed. I can only log a dispute and hope that it will be resolved. They cannot offer any solutions or any confirmation that my money will be returned. I will be cancelling all my contracts as I cannot afford for people who are not competent to manage accounts to overcharge me and manage my account, and not be able to help me solve the problem.
0 replies
69 months ago
Overcharged by R517, 192 minutes wasted.
I've been overcharged by R517 by MTN. For 10 days I've been trying to get the problem solved. I have made 12 phone calls, and I have spent 192 minutes. Today I finally went into the store, since it has still not been resolved. MTN cannot explain why I'm being overcharged, they can also not prevent the debit order from being changed. I can only log a dispute and hope that it will be resolved. I will be cancelling all my contracts as I cannot afford for people who are not competent to manage accounts to overcharge me and manage my account, and not be able to help me solve the problem.
0 replies
70 months ago
Quality goods, fast service.
I received quality goods and very fast delivery from Superbalist.
0 replies
70 months ago
Terrible customer service, unresolved return and refund.
I placed an order on 11-05-2020, I received it 8 BUSINESS days later. I requested a return on 24-05-2020, it was only collected 23-06-2020, 21 BUSINESS days later. I received no communication from the courier when they were going to collect, they just rocked up when I wasn't home. My housemate gave them the box, but one of my return items were not in there. I received no confirmation that it had been collected. I received two emails 5 BUSINESS days later to confirm that two of the items had been collected. Till today, I haven't received any confirmation about my 3rd item, nevermind my 4th item. I've sent 12 emails, with only 3 replies which provided no feedback or solutions. The helpline is off due to COVID19, one can only email. I have no idea what's going on, it's been 57 days since I placed an order and nobody could care to communicate with me. Zando provides terrible customer service with no attempt to make their customers feel at ease about their money that's meant to be returned. It feels like they're trying to keep the money by making you give up.
0 replies
79 months ago
Refund declined.
I purchased an "adult, one size" tutu from King Cake in Parklands. I was rushed and this store happened to be closest, so I paid the R150 that they ask for a tutu. I experienced friendly service and everything was fine. I got home and realised the tutu is really quite small and will not fit most people. I had to leave town for a while and decided to return it when I got back. Upon returning to the store, I was immediately informed that they could not refund me due to their 7-day policy. It has been 13 days since my purchase. I explained that I could not return earlier, but I was not accommodated. There was no attempt to assist. Really super disappointed that their policy is more important than their customers. Would anyone like a tutu for their toddler?
0 replies
91 months ago
Bad service, bad attitude, unresolved gear problems, over R7000 wasted.
I used Manies' services when my gears started giving me problems and trusted that everything would be fine, especially when paying R6000 . A month later my car started giving the exact same problem, I would be in the middle of traffic and my car wouldn't be able to go into gear. I took it back to Manies and was told the clutch cable had to be replaced and was charged another R1500, this after paying R6000 for the gearbox to be replaced. I had payed 3 more visits after this with the same problem arising, and the attitude from their side started becoming sour and uninterested. I feel incredibly helpless and cheated because I'm now experiencing the exact same problem more than a year later and I don't even want to try going back there, the problem will just come back. +- R7500 for a car with the same serious problem, countless efforts made to get my car fixed, bad attitude and service and a feeling of helplessness and regret.
0 replies
104 months ago
False promises via a reply on HelloPeter.
It's the 9th of October, my operation was on the 4th of August. I haven't received any claim payout even though I was promised to be payed on the 5th of October when Bonitas contacted me via a previous complaint on HelloPeter. This serves to prove that they put up their best effort on social media to keep their name clean, but still leave their clients with absolutely ****ty service, false promises and no effort whatsoever to prove to us that they'd like to keep us as clients. There goes your second chance. Well done, team Bonitas. You offer horrible service. Anybody considering to use Bonitas as their medical aid broker: please don't. Just save yourself this grief. We'll be cancelling our membership.
61 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
7 (63.63636363636363%)