BS
Bronwyn G
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Bonitas this is Unacceptable
If I could give zero stars, I would. My daughter has been on BonCap for a year, and it’s been the most frustrating medical aid experience we’ve ever had. This month, Bonitas debited R4,177 instead of R1,500 something —with no prior communication to me. According to the call centre, they emailed my daughter asking for proof of student status, and because we “didn’t respond,” they just moved her to the highest plan. No follow‑up, no SMS, no call, no WhatsApp—just one email that may or may not have been received. When I tried to speak to someone senior, the agent put me on hold and then disconnected the call. Absolutely shocking service. Now I have to fight (again) to get back money they should never have taken—just like the very first incorrect debit when we joined. Bonitas, your processes urgently need attention. At this rate, your customer service is as scarce as the water supply in parts of JHB. Truly disappointing.
168 replies
5 months ago
Leroy Merlin once again let us down
My husband went to Leroy Merlin on Friday (31 October) to order 5 boxes of tiles. The sales consultant (who was very professional) confirmed he had stock of the tiles requested (81482782 and 81457876), and asked my husband if he would take the tiles with him when he left? Unfortunately my husband was late for a meeting and asked them to deliver on the 1st of November. The teller at Leroy said that the stock might not be delivered on Saturday (1 Nov), but definitely by Monday the 3rd of November, which was fine. Yesterday no tiles were delivered, and no feedback was received from Leroy Merlin as to why the tiles had not been delivered. My husband contacted them this morning, only to be routed to a call centre where he got a reference number and then received an email to say 'there is no stock of the tiles requested and paid for'. The service at Leroy Merlin is appalling, last year we had the same problem with them (just with more tiles). If you are looking for a reliable company to work with or order things, Leroy Merlin Edenvale is not the shop to go to. They do have lovely staff, but their processes fail them.
284 replies
9 months ago
Urgently Review the Gadget Shop business account status
I am writing to formally raise a concern regarding a potentially *****ulent business account held with Absa Bank, associated with a company trading under the name 'The Gadget Shop SA'. Numerous individuals, including myself, have made purchases through this company’s website by transferring funds directly into the Absa account listed on their platform. However, after payment, customers receive no communication or delivery of goods. Attempts to contact the company go unanswered. Only when trying to contact the company again, did I find out the company closed a few years ago. My bank, FNB, attempted to recover the funds on my behalf, but unfortunately, their efforts were unsuccessful. I have also come across multiple complaints on social media platforms and consumer review sites such as HelloPeter, indicating that many others have experienced the same issue. Given the complaints and refund attempts, I am deeply concerned that this account remains active and continues to receive funds from unsuspecting customers. This raises several important questions: • Why has this account not been flagged or suspended pending investigation? • What criteria or evidence does Absa require to take action against such an account? • What steps is Absa taking to protect consumers from further financial loss? I respectfully urge Absa to investigate this matter urgently. Please review the complaints submitted via HelloPeter, analyze reversal requests linked to this account, and assess the growing number of reports on social media. It is imperative that appropriate action is taken to prevent further harm to consumers - my money is gone, but lets try to prevent other peoples money from being taken. Thank you for your attention to this matter.
159 replies
9 months ago
Absa needs to Red Flag the account for The Gadget Shop SA to prevent these ********s from *****ing money from online buyers
Many transactions has taken place with a company who's *****ulent business account sits with Absa. Many people like myself, go on to the website 'The Gadget Shop SA', purchase goods by depositing money into the Absa Account listed. When we try to contact the company to find out where our delivery is - we get no response, only to find out that the company closed down. My Bank FNB tried to recover the money for me from Absa, but their efforts where fruitless. I am sure Absa has received many requests for this, as I also saw posts on FaceBook about this. If Absa is getting all these reversal requests ..... Why is this account still enabled to receive money? Why is it not flagged or blocked? And what would Absa need to flag or block the account? There are so many people losing their hard earned saved money for appliances from this shop. Absa please go and look at the complaints against 'The Gadget Shop SA' on HelloPeter, go and do an investigation based on refunds or reversals requested from clients for this shop, do your investigation on social media aswell. And please put a stop to this account.
0 replies
14 months ago
The Gadget Shop *******
I needed a new oven and went onto PriceCheck to look for good deals on a Bosch Series 2 oven. The best price I found on PriceCheck was linked to 'The Gadget Shop SA' with a price of R4999.00 and shipping is free. So naturally I went with them, as the company was on PriceCheck which had my trust as I had used this method before. Paid my money on the 3rd of February 2025. Tried to call last week Monday to confirm delivery (5 working days were over), the call didn't connect and the website was suspended. Since then I have come across alot more ****med buyers. First of all - why does PriceCheck, not verify that the 'Prices' they have are for legit businesses - perhaps something that would need to be verified in an API call. And why does ABSA allow payments to be made to a **** account? Why is it, that ******* have more rights than a normal law abiding individual cos if I want my money back, I have to ask their permission (shocking).
0 replies
16 months ago
INCORRECTLY DEBITED FOR WRONG INCOME BAND FOR BONCAP AND NO REFUNDS AS YET
Recently my daughter turned 21, so I had to find her a new medical aid, as my company supports children younger than 21 for medical costs. Because she is a student the BONCAP plan from Bonitas was a good choice - but then the problems started. 1. Bonitas loaded my daughter on the highest income band instead of lowest. On the 27th of November this was corrected by Bonitas to the lowest plan of R1430 pm with first debits in Jan 2025. 2. On the 3rd of December I get debited by Bonitas for R3453.00. My brokers confirmed again that my daughter was on the lowest Boncap Student plan, and requested Bonitas to refund me. 3. Last week the brokers followed up only to find out, Bonitas needed additional information from me (responsible one to pay the medical aid), to say the money must be refunded (almost a month since the wrong plan was selected by the Bonitas team for my daughter and then corrected and then incorrectly charged and but with no refund). This is unacceptable and the worst customer service I have experienced from a Medical Aid. If this is how my interactions will be with Bonitas, I cannot wait (sarcastic) as there will most likely be endless excuses and problems from their teams.
56 replies
51 months ago
Good Customer Service
Thank you Van Schaik Bookstore for your great service. You kept in constant contact with me via sms and emails throughout the whole process (whether all books were on their way or delayed). A real pleasure working with you and look forward to working with you next year again for the new years textbook orders.
0 replies
53 months ago
Excellent Customer Experience
Awesome service received once again from "The Chatback Team". Your service to 3 of my family members and myself since 2020 has been great! Your customer service and customer experience rocks! I would highly recommend this team to help you with your renewals and any other service they might add on. Well done Team! Look forward to continue to work with you in 2022.
0 replies
70 months ago
Aramex service null
During lockdown I ordered some wine from Cape Town, when the ban was lifted the winery shipped my order (3 June). On the 9th of June, the status was updated on Aramex to say (in transit to JHB head office), with no further updates. I have tried to call the offices a few times to find out what the status is, as it is now almost a month that my delivery is in "transit to JHB office". I understand deliveries can only be done for alcohol from Mon to Thursday, however from a customer perspective all I want is some customer service and someone to answer a phone to help me understand the problem, which all calls just get cut abruptly or you just on hold for an operator for ages. Extremely disappointed as customer service prior to this has been great.
0 replies
104 months ago
Customer service fail - Sim card Eastgate
My mom went in to the Vodacom shop yesterday at Eastgate for a sim swap from an old sim card to a nano card. She was told that at 4pm her old sim card would be deactivated and then the new card will be available. Time has lapsed and nothing is available. Phoned the call centre on her behalf this morning as she cannot call anyone, only to find out with limited information (as I am not the account holder), that a new card was never activated and on their system. Absolutely shocking, my mom is a pensioner and must now go back to the Vodacom shop, and wait another hour for service. What has happened to good customer service?
183 replies
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2 Star
1 (10%)
1 Star
7 (70%)