BF
Brad F
Active since Oct 2017
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Clear and Efficient Policy Support from Marizel Bernardo
I had a positive customer service experience with Marizel Bernardo. She responded fast and took time to walk me through the pet policy. She helped me secure the right policy without confusion or delays. Her guidance was clear and practical, and the process felt straightforward.
53 replies
17 months ago
Poor Customer Service and Ignored Requests
I lost one of my Rain SIM cards and have repeatedly requested a SIM swap through the Rain app, but my requests have been ignored. It seems they blatantly disregard SIM swap requests. However, if you miss a payment, they are quick to call or remind you to settle it. This gives the impression that they are only interested in collecting payments rather than providing proper customer service. Trying to reach their call center is an absolute nightmare.
224 replies
17 months ago
Why Outsurance Pet Insurance is the Best Decision I've Made
I took out pet insurance with Outsurance about three years ago, and it has truly been the best insurance decision I've ever made. The value for money is exceptional, and the claims process is incredibly simple and hassle-free. The peace of mind knowing my pets are covered for unexpected vet bills has been priceless. A special thanks to Jarryd Reddy and Lindy Mde, who recently assisted me with a claim – their help is greatly appreciated. I would wholeheartedly recommend Outsurance pet insurance to any pet owner—it's reliable, affordable, and they provide excellent service.
56 replies
20 months ago
VodaLend Cash Advance Errors Damaging My Credit Score (Nairtime South Africa (PTY) LTD)
Last year, I took out a VodaLend Cash Advance, which I fully repaid. The service, provided by Nairtime South Africa (PTY) LTD trading as "Xtra Cash," has caused serious issues with my credit. According to my credit report, on June 30th, 2024, Xtra Cash falsely reported that my account is in arrears by R1. This is completely inaccurate and has damaged my credit record. This isn't the first time it’s happened. Last year, the same error occurred, and after reporting it on HelloPeter, I received a call from Vodacom acknowledging the mistake and assuring me it would be corrected. I assumed the issue was resolved, but now Xtra Cash has once again incorrectly reported my account as being in arrears. I'm incredibly frustrated and unable to obtain credit due to this false information on my credit report. VODACOM, PLEASE FIX THIS!
212 replies
23 months ago
Rain refusing to change payment date.
Despite my numerous and increasingly frustrated requests for Rain to change my payment date from the 25th to the 1st, they have steadfastly refused to accommodate this simple, reasonable request. Their blatant disregard for my needs as a customer is not only infuriating but also entirely unacceptable. Their complete lack of flexibility and unwillingness to provide even a basic level of customer service is pushing me to the point where I am seriously considering canceling their service altogether. It’s astonishing that a company can operate with such indifference to their customers' satisfaction.
583 replies
35 months ago
VodaLend Cash Advance IS A SACM
I took out a VodaLend Cash Advance which I repaid in full! VodaLend Cash Advance is provided by Nairtime South Africa. There isn't much information about this company available on the internet, which is already a red flag. I consulted my credit score and saw that I am listed as a defaulter by Nairtime. This is completely incorrect as I repaid the VodaLend Cash Advance in full and I have proof of that. My credit score is now damaged because of Vodacom and Nairtime. I sent an email to Nairtime, but no response. STAY AWAY FROM VodaLend Cash Advance!!! IT IS A ****!
212 replies
44 months ago
Struggling to get a hold of the retention/cancellation department
Getting a hold of the retention/cancellation department is so difficult! I am currently overseas and I cannot directly call the 084 143 number. I have been informed that there is no international number to dial. I have to call +27 84 55 5555 and ask the consultant to transfer me to the retention/cancellation department. Whenever I get transferred, I get sent directly to the survey asking me to rate the service I received. This is annoying as I did not receive any services. It is expensive to call while overseas. I get charged R10/minute! Why is there no direct international number to the retention/cancellation department? I am simply trying to cancel my contract as it is an administrative nightmare to transfer funds to my SA account every month for my debit order. I paid the settlement and now I want to cancel. Also, why do I have to call, why can't I do it via the email address you have on the system? This is very unprofessional and annoying.
74 replies
54 months ago
Unhappy Customer
I took out car insurance on Friday, 19 November 2021. I accepted the quote I received based on the amount. However, when I received my policy documents, there was a different amount and no reason was given whatsoever. I am trying to cancel the insurance but there is no call centre to call and the response on the app is horribly slow! Not happy with Pineapple
106 replies
54 months ago
Can't close Premier Account
I have been trying for over 2 weeks to close my Premier Cheaque Account without success. I've been to the branch twice and on every occasion, I'm told the account can't be closed because they is a pending transaction on my account of R32 and a pending refund of R16. Nobody at the branch can tell me what these amounts are for or who the merchants are. They told me to contact the Premier Desk to get that information, which I did. The Premier Desk told me that those pending transactions are virtual card transactions and I must contact the virtual card desk as they can't access those pending transactions. I did exactly that, and the virtual card desk told me that they cannot see those transactions; there are no pending transactions. Is this what happens when trying to close an account at FNB? They fabricate problems? When I checked my account this morning, I incurred additional charges. This could have been avoided if my account was closed as requested. I mean seriously, those are small amounts. I don't care about a R16 refund!!! I just want the account closed immediately so I don't have to inccur charges on an account I'm not even using. Pathetic service from a bank who claims to be the best!
53 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
15 (75%)