TW
Tiaan W
Active since Oct 2017
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Nedbank Insurance absolute poor service
I am a multiple bond holder with Nedbank and my home insurance is with Nedbank Insurance. I have been struggling for months to get them to correct the address of one of my insured properties without any success despite various e-mails and providing all the proof they have requested including copies of the municipal accounts etc. I am seriously considering moving my bond to another bank because I have now had it. Poor service on something so simple and which one would have thought is in their interest as well!
0 replies
17 months ago
Nothing false about False Bay Pools, it is true!
Very happy with my "as good as new" pool (4m x 3m) after False Bay Pools relined it, all done within a single day incl. all prep work, mosaics and gel top coat! I enquired through their website, received my quotation the next day, followed by a site visit to confirm everything, the team started 2 days later and arrived on time. The communication from Schalk was good throughout and the end product is top quality finish with all rubblee/waste and excess material removed off site. I can happily refer False Bay Pools to anyone looking to reline or revamp their swimming pool for the summer! Keep it up! Tiaan
0 replies
30 months ago
Faulty new Eurolux ceiling fans to be repaired, not replaced!
I recently purchased 5 x Eurolux ceiling fans (new) from a supplier in Bellville for my beachhouse in Franskraal. My electrician installed it and the lights of the fans all worked but he could not check if the fans worked because he did not have batteries for the remotes. When I went to the beachhouse again I bought batteries for the remotes but found that just one of the fans/remotes worked. I got my electrician to travel back to check the wiring and connections of the 4 x fans that did not work and confirmed that the installation was indeed all sound. He opened the fans and checked the receivers - the reciever of the fan that worked had a sticker with "QC passed" date of 12 October 2022 but the receivers of the 4 x fans that did not work had a sticker showing "QC passed" dates of 16 Nov 2018. I asked him to remove all 5 x fans and took it back to the supplier who returned it to Eurolux to investigate. Today they came back saying that the 4 x faulty fans actually works, the remotes just had to be synched which does not make sense to me because the synching is suppose to be done in the factory just like the one fan and remote that actually worked. I already had to pay a considerable amount of money to my electrician (from Bellville) for his time and travel to go check and ultimately remove the fans and will have to pay him again to return to Franskraal to fit the new fans once I receive it. However, Euroloux now says that the fans is in working condition (after they synched the remotes) and that I must take it back which is unacceptable because it did not work upon installation meaning I had to incur costs and spent time which is why I demand for the fans to be replaced and not repaired. I bought new fans and not a product that could only work after I returned it and the factory did some repairs and/or synching. This is a very poor attitude, arguement and service from Eurolux, something I did not expect when my supplier suggested I go with the Eurolux fans which is a well known brand world wide and reputable manufacturer, especially not considering that I paid R2500 per fan (excluding installation). I would like this matter to be resolved as soon as possible and would welcome someone from Eurolux's marketing or quality control departments to contact me in this regard. Regards Tiaan Wright Brackenfell
131 replies
42 months ago
Pathetic Discovery Insure
I am a longstanding client of Discovery Insure with my entire insurance portfolio (buildings, vehicles, house content, jewellery etc.) on their books. I am not a frequent claimer but I am a frequent payer, in fact I pay almost R4000 on the 1st of every month for my insurance cover but I can't really say that I get what I pay for. I logged a claim (claim no. 3077901) early on Monday morning, i.e. 4 workings days ago, but since then the feedback has been poor and the overall experience very frustrating with only a few automated e-mails and sms messages received from Discovery despite various emails and phone calls by myself and my broker. First I had to wait 24 hours before they contacted me after the claim was logged, then they appointed the wrong service provider, then I had to wait another 24 hours before the correct service provider came out to do the assessment, however they suggested that a further assessment (leak detection) is required by another service provider which is fine but another 24+ hours has since passed and apart from an sms to say that the assessment is complete (which is not the case) and despite various e-mails from myself directly to the person assigned by Discovery to assist with my claim I simply don't get any reply or feedback from them regarding the latest status and progress of my claim. Discovery might be one of the biggest insurers in the country but this is pathetic service to say the least, I bet Disvovery will respond to this review on Hellopeter before they reply to my numerous emails. But so be it, I guess I will be looking for a new insurer before Christmas as my current insurance cowboys will soon "disvover"..... Tiaan Wright
132 replies
52 months ago
Edgars - contact number for accounts queries not working, poor service
Good day, The 0860 111 826 on the Edgars website does not work - you are prompted to rate the call before speaking to a consultant, if you don't rate it you are cut off and if you do rate the call (even though you are yet to speak to a consultant) the call is also ended. We are currently on holiday and not close to an Edgars store and have to report suspicious transactions on my wife's Edgars account. As an Edgars account holder for more than 15 years this is very poor service. Today (31 December) is not even a public holiday either. I will be closing both me and my wife's Edgars accounts, very poor service! Regards Tiaan Wright 082 838 1527
53 replies
104 months ago
Migrated from Large package to Top-up contract
We have been Vodacom customers for nearly 20 years and currently has 5 contracts with Vodacom. My wife works from home and was on a Large contract and very happy. However towards the end of September someone from Vodacom phoned my wife and said that they can see that she does not use any of her monthly sms quota and offered her the option to convert her sms quota to airtime every month with which she can then buy data. However on the 1st of October we found out that her entire Large contract was migrated to a top-up contract which is not what was offered to her and not what she agreed to. To top it all the 24 month period of her brand new top-up contract starts all over and without a new handset meaning she is much worse off than in September because after the 1st week in October the R750 airtime she received with the top-up was depleted by calls and data usage. We have visited our local Vodacom branch, called customer services and logged various service requests without any feedback, success or her contract being migrated back to what she had in Sept. Vodacom told us on 3 Oct that they logged a request and that they will go listen to the recordings of the call when she was offered this so-called great deal and that they will come back to us within 14 days. But when we phoned today to find out if the investigation has been done yet they told us that they do not find any service request for her nUmber on the system, GREAT!!!!! They transferred us to the Upgrades department where the lady told us she cannot assist either and that we must phone a company called Rework to whom Vodacom outsourced the handling of migration issues, apparently they can assist, investigate and reverse the migration back to what it was (but only the 1st of next month if successful) but their number is not tollfree so any call to them will be charged, GREAT!!!!! This is absoluye poor poor poor poor service from Vodacom to a client who has been with them right from the start almost 20 years ago. And to think the lady from Vodacom who initially phoned my wife to offer her this great deal earned commision on it!!!!!! Apart from the poor service and feedback during our attempt to try and get this whole thing solved I cannot understand why Vodacom would offer their clients deals and migrations that works out to be downgrades rather than an upgrade. I WILL NOT RENEW ANY OF MY 5 CONTRACTS WITH VODACOM AND WILL SPREAD THE WORD OF THE POOR SERVICE WE RECEIVED AND MANNER IN WHICH THIS CASE HAS BEEN DEALT TO ALL MY FAMILY, FRIENDS AND COLLEAGUES. Shame on you Vodacom!!!!! Regards Ahnel Wright (former happy Vodacom client) **********
61 replies
104 months ago
Migrated from Large package to Top-up contract
Good day We have been Vodacom customers for nearly 20 years and currently has 5 contracts with Vodacom. My wife works from home and was on a Large contract and very happy. However towards the end of September someone from Vodacom phoned my wife and said that they can see that she does not use any of her monthly sms quota and offered her the option to convert her sms quota to airtime every month with which she can then buy data. However on the 1st of October we found out that her entire Large contract was migrated to a top-up contract which is not what was offered to her and not what she agreed to, GREAT!!!!! To top it all the 24 month period of her brand new top-up contract starts all over and without a new handset meaning she is much worse off than in September because after the 1st week in October the R750 airtime she received with the top-up was depleted by calls and data usage. We have visited our local Vodacom branch, called customer services and logged various service requests without any feedback, success or her contract being migrated back to what she had in Sept. Vodacom told us on 3 Oct that they logged a request and that they will go listen to the recordings of the call when she was offered this so-called great deal and that they will come back to us within 14 days. But when we phoned today to find out if the investigation has been done yet they told us that they do not find any service request for her nUmber on the system, GREAT!!!!! They transferred us to the Upgrades department where the lady told us she cannot assist either and that we must phone a company called Rework to whom Vodacom outsourced the handling of migration issues, apparently they can assist, investigate and reverse the migration back to what it was (but only the 1st of next month if successful) but their number is not tollfree so any call to them will be charged, GREAT!!!!! This is absoluye poor poor poor poor service from Vodacom to a client who has been with them right from the start almost 20 years ago. And to think the lady from Vodacom who initially phoned my wife to offer her this great deal earned commision on it!!!!!! Apart from the poor service and feedback during our attempt to try and get this whole thing solved I cannot understand why Vodacom would offer their clients deals and migrations that works out to be downgrades rather than an upgrade. I WILL NOT RENEW ANY OF MY 5 CONTRACTS WITH VODACOM AND WILL SPREAD THE WORD OF THE POOR SERVICE WE RECEIVED AND MANNER IN WHICH THIS CASE HAS BEEN DEALT TO ALL MY FAMILY, FRIENDS AND COLLEAGUES. Shame on you Vodacom!!!!! Regards Tiaan Wright (former happy Vodacom client) ********** **********
61 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)