LS
LEON S
Active since Oct 2017
17
Reviews
0
Industries
Reviews
17 reviews20 months ago
Dragged out claim
On 7 August 2024 I submitted an application to Sanlam for dreaded disease on behalf of my wife. I received an automated response acknowledging receipt of the application. On 12 August 2024 I received an email officially acknowledging the application. On 21 August 2024 I received an email requesting medical information. This I submitted via email to Sanlam on the same day. I received an automated response as acknowledgment of my email. On 02 September 2024 I received an email requesting a Histology report. This was submitted on the same date. Received yet another automated acknowledgment. Waiting for an official acknowledgment and then wait even longer for another request from Sanlam for more documents and or reports. I dread the day when they have settle our will with them. This review might just drag the claim much longer.
159 replies
28 months ago
No prepaid electricity token
Today (02 January 2024) I paid my municipal accounts and bought prepaid electricity through Prepaid24. However I never received a token for the electricity. After enquiring through Prepaid24 live chat I was informed that the amount for prepaid electricity was allocated to Electricity arrears. I cant understand how prepaid electricity can get into arrears. I never had any problems buying prepaid electricity when paying my my municipality bills. They suggest I contact Steve Tshwete Local Municipality. My monthly municipal account shows no arrears. Is Prepaid24 really as effective as they claim? They made the payment to Steve Tshwete on my behalf. Is it maybe time to reconsider doing business through prepaid24.
129 replies
31 months ago
Great online service
Very efficient and trustworthy online business. Bought 2 Bluetti eb70 Portable Power stations for each of my sons. One was delivered and one picked up. I was given regular updates regarding the status of my orders via email. Delivery was one day before promised date. Pick was less then 24 hours after placing order. I am highly appreciative of the manner in which request was handled. Requested a change in delivery address and recipient. My son picked up his with only the order number. Please keep up the good service and continue to restore our confidence in online orders. Thank you for a great service and customer satisfaction.
0 replies
34 months ago
Not fulfilling a telephonic agreement.
On 28 March 2023 I reached a telephonic agreement for a new Explora decoder plus a price lock on my monthly premiums. They promised the contact me as soon as the decoder is ready for delivery. A later enquiry revealed that they don't have decoders in stock. A telephone call from a sales agent, on 25 May 2023, revealed that I am not due for a new decoder. On 15 June 2023 I again enquired via email as to the status of my new decoder. On 17 June I received an email stating: "The application was done 28/03 and was not on an approved status. Because it is more than 2 months since application was done, we need to contact you and redo another one." Agreeing to this proposal would imply an increase in my monthly premium. I declined and respectfully requested DSTv not be contact me with any proposals. If I did not required via email I would still be waiting.
53 replies
38 months ago
Cancellation struggle
On 31 December 2022 I send an email to Netstar to cancel my policy on my car tracking. After numerous follow up emails I was eventually told to pay a cancellation fee which I did via Nedbank online. I have received a SMS in which Netstar want to blacklist me. Another SMS stated I am in breach of contract. Yet one department stated via email that my case has been resolved. Today I yet again received an email from the Netstar credit department asking for Proof of Payment. Surely a well established company like Netstar the different departments should have a streamlined communication channel. I have been with Netstar since October 2012 and this the treatment I get from them. It is very easy to sign up until you you want to end your policy. I wonder what a struggle it is going to be the day we decide terminate my spouse's policy.
56 replies
40 months ago
Struggle with payout from Old Mutual.
My Annuity matured on 01 November 2022. I personally went into the OR Tambo branch to submit a claim on 02 November 2022. I got a response from Old Mutual stating that are waiting for a directive from SARS. Two months and I am still waiting on Mutual for an update on my claim. I now understand why I have seen a few people involved in arguments about claims not being paid out by Old Mutual. The same old story. Old Mutual is quick to contact you when you miss a monthly premium. Yet time for Old Mutual to pay out becomes a drawn out battle. This is a very sad state of affairs for a well established company.
132 replies
56 months ago
Bleeding dry
Pam Golding Roodepoort keep sending reminders for utilities to be paid. The flat we rented was vacated on 31 July 2021. Can't understand why they expect us to pay for utilities for the August 2021. Enquired about this via a message to the agent, an email to the office and a message on their website. I am still waiting for an answer from them. We always paid the rental and utilities on time. The last payment was made on 31 July 2021. Expecting us to pay for utilities which we never utilize is like asking for a donation. All I am asking for is an explanation why the account.
0 replies
59 months ago
Excellent service from Spec-Savers Highveld Mall, Emalahleni
I am very impressed with the prompt response I received from Spec-Savers after my review of 11 June 2021. On Tuesday 15 June 2021 I left Spec-Savers Highveld Mall with the lenses refitted and very satisfied. Spec-Savers at Highveld Mall, Emalahleni went out off their way to address the problem I had with my new varifocal lenses. They phoned to to confirm an appointment for a new eye test. I truly appreciated the efforts Philip Duminy made with the test and his explanations. He even followed-up with an SMS to make sure I am satisfied. The staff was very friendly and helpful, they are an excellent team. Thank you once again Spec-Savers Highveld Mall.
53 replies
59 months ago
Dissapointed with new varifocals from Spec-Savers.
I was always very happy with the service from Spec-Savers. However I am very dissapointed with my new prescription glasses (Varifocal), which I received on 02 June 2021, from Spec-Savers Middelburg Mall. My eyes strain when reading and blur when closing one lens so I went back on 05 June 2021 where I had a quick eye test and small adjustment was made to the left lens. My eyes still strain when reading and I develop a headache when reading for long periods. Closing one lens still results in a slight blur. Going back, no thank you so I bought myself a pair of ready made reading spectacles from Dischem. The medical aid will not allow a 2nd eye test in the same year. Due to the access I had to pay Spec-Savers I can't pay cash for a new set of spectacles. So now I am stuck with Prescription glasses which I can't use for reading but need them for daily use and driving.
53 replies
62 months ago
Excellent service
On 15 March 2021 I phoned SA Homeloans Insurance because my Geyser did not warm up the water. The switchboard lady informed me that all the consultants were very busy and could not take my call. However she took my number promising that that a consultant will call me back. To my surprise I received a call within 20 minutes. My claim was registered and was confirmed via SMS. The plumbers came and discovered that it was an electrical fault. Steynvaard Plumbers informed the Insurance company and they promised to sent out an electrical contractor. By 15H00 0n 15 March 2021 every thing was solved. During the whole process SA Homeloans kept me up to date with proceeding. I knew who was sent out to solve my problems and the time to expect contractors. Well done to SA Homeloans, Steynvaard Plumbers and Bitachon Electrical. I will recommend these companies without hesitation.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
8 (47.05882352941177%)