MP
Mano P
Active since Oct 2017
26
Reviews
0
Industries
Reviews
26 reviews3 months ago
Disgusting booking.com
Stay away from booking.com Some of the establishments on their portal is absolutely disgusting. Very bad customer service as there is no one we can chat with to resolve issues. They promised me a refund since June 2022 and it never was paid out. Choose a more reputable site to do online bookings
0 replies
5 months ago
PnP - absolutely bad service
PnP finds itself performing poorly in the FMCG sector because they fail to listen to their customers. Management is so far removed from the floor that they assume customers will remain loyal. In this competitive environment when you snooze you lose - applies to PnP. For so many years now some of the conveyor belts still don't at the tills, staff are so unfriendly (like they doing you a favour), overcharging at tills (if you are not aware) occurs, etc.
106 replies
13 months ago
Carflexi - hidden costs not revealed
I booked a car thru their website and it is mentioned that the total cost is NAD1058.60. I completed my credit card details and they requested payment of R299.70 I was expecting this to be part of the hire price. Then the voucher issued by carflexi says I must still pay the car hire desk the NAD1058.60. They misrepresented themselves as nowhere does it mention a service fee. Are there ****** in this game?
0 replies
31 months ago
Unqualified area managers Debonairs
My bad experience at a Debonairs in 2020 has gone unanswered. I have spoken to both Elethu and Kaylene who are supposed to be Managers, but they are just inefficient and maybe very poorly trained in customer service. After numerous emails these two individuals may still be fast asleep on this issue
0 replies
31 months ago
Cheating the customer
I was at the Access Park store on Friday and like always I check my tillslip, time permitting. In this instance I was overcharged twice: - baby marrow was rung up at 69.99 whereas it cost 49.99/kg - onions was rung up at 19.99 but advertised for 14.99/kg How many other customers have you ****** by this practice? We have to be so vigilant with you retailers by your *****ulent behaviour
0 replies
34 months ago
(In)Famous Brands
Its been almost 3 years since a logged a complaint with these people and it still remains unresolved. Dealing with Elethu Ngalwana from the Cape customer service division and all he gives are false promises. Don't ever believe these people when they tell you "we will investigate your complaint", all they do is sweep it under the mat. Best to prepare your own food at home.
0 replies
39 months ago
PnP crooks
This is not the first experience I've had with PnP KC. I purchased 3 x boxes Knorr soup which was advertised for 3 for R40. I paid for my groceries and when I checked my slip I was charged R23.99 a box. I called the store immediately and spoke to a gentleman. I went to check and confirmed the price as 3 for R40 and said I must return the goods for a refund. These crooks are do this deliberately because this is the umpteenth time I experienced this. I have complained to HO and they keep making mistakes. Management at HO and the store are incompetent and don't give a damn. How many other customers have they fraudulently cheated by this practice? PnP definitely is a untrustworthy lot.
132 replies
39 months ago
Despicable Debonairs
I purchased a veg pizza in Nov 2021 and whilst eating I bit onto hard piece of plastic of which I took a pic. On the Famous Brands website I logged a complaint for which they never replied. Very incompetent and inefficient staff. Management hides behind the curtain and when I asked for email addr of the person in charge of customer affairs, they refer me to a backoffice email addr. I've spoken to several people on the customer desk and promises were made that they will attend to my issue - its more than a year and the staff are still fast asleep.
0 replies
42 months ago
Sub standard grade F&F Macaroni
I purchased 2x 500g macaroni from PnP Kenilworth Centre on Friday 26 Aug because it was on special 2 pkts for R30- their normal price is R19.99 a packet. We cooked a packet yesterday and to my amazement as it was boiling in the pot I noticed many shreds instead of tubes. When I told my wife about it, she said she noticed that quite a few tubes had splits in them as well as broken pieces - so in all probability as it was boiling it probably split apart. My question and concern is - did you supply PnP with an inferior product that failed the QC tests and then blended the good with the bad and promoted the special price with the retailer where it was a win-win situation. From my experience this PnP outlet "pushes "junk" sometimes. I am very disappointed that after so many years to get such inferior quality from Tiger. If you wish to trade in failed manufactured goods, make a statement on the packaging, don't wait for the customer to complain and highlight your shortcomings. You probably tried to hoodwink the customer. To top your mischievous acts you send me a voucher for R40 for all my time and effort, what a joke. I would have preferred a cash refund into my bank acc and you can shove that voucher.
0 replies
42 months ago
Incompetent staff
this is the response I get from FVC without addressing any concerns raised: "Why so? We have issued you a voucher and apologised for the inconvenience". I don't know where they get their training from ============================================ My conversation with Zoe this morning at customer care refers. Firstly it is a waste of my time to return goods purchased that are inferior and of very bad quality. Secondly I keep throwing my money in the bin because of the quality of your goods I write to you by email and send pics whenever I experience these issues only to be responded to by someone working in the office - not a store nor a manager will revert with a favourable response. I shopped a couple of times in the Tokai store and the quality was very much better than access park - which implies that maybe this store is a downgraded store and the leftovers are shipped this way. Last week I bought a packet of royal gala for R19.99 - I know this apple is not soft and powdery. From the pics attached it is evident that the packet contained a mix of apples. Don't fool the customer (given that we are price sensitive) and sell A and you mix it with B, C, etc. You very well know that some customers will find it time consuming to come back and return something so rather throw it away. On the 9th you advertised cauliflower 2 for R25 but I was charged and paid R49.98 less R19.98 - on the 23rd I bought the same veg for R25. I know that the price advertised on the 9th was 2 for R25 - is this how customers are cheated at the tills? Based on the demographics at the access park stores it is and has changed over the past few years which begs me to ask the question - is this why quality is also being sacrificed? I expect a response and not just an apology
0 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (19.23076923076923%)
1 Star
20 (76.92307692307692%)