RA
Roshana A
Active since Oct 2017
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Urgent: Untraced Payment and Ongoing Incorrect Debits
Dear Cell C I was contacted after my HelloPeter complaint and asked whether I would consider posting a positive review because the assistance improved after my complaint. While I acknowledge that communication became better, the actual issue is still NOT resolved. My payment remains untraced, my account continues to be debited incorrectly, and I am still being charged bank fees as a result. This matter has been ongoing for far too long and should have been resolved by now. I cannot post a positive review while I am still experiencing the same unresolved problem and financial loss. I expect: • Urgent resolution of the untraced payment • Immediate stop to incorrect debits • Reimbur*****t of all bank charges incurred Once this matter is fully resolved, I will gladly update my review accordingly. Regards Roshana
436 replies
2 months ago
Urgent Complaint: Incorrect Arrears, Failed Debit Orders & Charges on My Account
I made payment of my account via the Cell C App on 22 January 2026 using the Pay Now option, where card details are entered and the transaction is authorised like any normal online purchase. There is no option to insert a reference number when paying through the app. Despite this, on 31 January 2026 a debit order was submitted for the same amount which had already been paid. As I only transfer funds into my transactional account when required, the debit order failed. On Monday, 2 February 2026, I received a WhatsApp message from Cell C regarding arrears. I immediately explained that the account had already been paid and sent proof of payment. I was then informed that the matter had been resolved. However, on 5 February 2026, another debit order was submitted again and it failed. I contacted your office and spoke to Dolly Moses, sending the same proof of payment once more. This morning, 6 February 2026, I called again to follow up and spoke to Itumeleng, who advised that I had used the wrong reference number. This is not possible, as payment made via the Cell C App does not allow customers to enter a reference number — it is processed automatically. Despite all proof submitted, my account is still reflecting in arrears. I require this matter to be resolved immediately TODAY, before another debit attempt is made.
389 replies
8 months ago
Exceptional Customer Service Review for Susan Cameron – Instant Pot Cape Town
I had the absolute pleasure of dealing with Susan Cameron from Instant Pot Cape Town, and I cannot praise her enough for the exceptional service I received. From the moment I reached out with my issue, Susan handled everything with the utmost care, professionalism, and persistence. She went above and beyond to troubleshoot the problem, exploring every possible solution before we landed on the final option of getting a replacement drawer. What impressed me most was her determination not to give up until the matter was resolved — and thanks to her efforts, the replacement part was delivered in just one day! Susan truly embodies what excellent customer service should be. She was responsive, empathetic, and completely committed to helping me — a rare and refreshing experience. Instant Pot Cape Town is lucky to have someone like her on their team. Thank you, Susan, for turning what could have been a frustrating experience into an effortless and positive one!
0 replies
52 months ago
Really Poor Service Received - So disappointed
I have only ever received good service from Discovery up until recently. I got a missed call on the 5th Jan 2022 and returned the call, I spoke to a consultant Tasneem Jacobs, she was awesome however it was the PMB department that needed to contact me and she had sent them an email advising them to call me between 9am and 11am the following day, I am still waiting for the call. I must admit that I missed a call from them on the 24th December as well but no message was sent like last week to advise me that anyone tried contacting me. I again tried to make contact yesterday on your chat platform, I spoke to Lee-Ann, again I was told that someone will call me regarding my issue. NO ONE CALLED! Now let me just state my issue now, an application was sent through in December for a PMB for my almost 3 year old son, when I called in Dec to query how far they were I was told that it there seems to be an issue with the NDC, I don't understand this issue, my son was seen by his Paed Doc on the 9th Nov 2021 and we were referred to the NDC (NeroDiversity Centre), our first appointment was on 23rd November 2021, our second appointment was on the 8th December 2021 where my son had an ADOS assessment done, he was officially diagnosed on the 10th December 2021, now please tell me how this results in an NDC breakage? I re-joined discovery 1 September 2021 my son was not diagnosed with anything before that neither was it a concern for us until we took him to see his paed for his annual check up in November 2021. I am utterly disappointed that I have to keep calling in to speak to a consultant and then promised that someone will call me and I have been waiting for days now, my son requires treatment for his condition and it seems that I am only one who is trying to get this resolved. Really reconsidering my membership with Discovery, never expected this poor service at all.
159 replies
57 months ago
Greatest Service Received
Good Day What an absolute pleasure it was to deal with consultant Zakeer Khan, he assisted me effectively and efficiently with my medical aid plan, he went over and above by giving me a follow up call on the same day with some exciting news. Zakeer, discovery is lucky to have you in their employ, you knew your products very well and did not rush through anything with me. Thank you so much for assisting me as well as you did and for making the transition easy. @Discovery well done on having such a well trained individual that made me feel valued as a client. Regards Roshana
53 replies
81 months ago
Unfair Business Etiquette - Not all customers treated fairly
Take alot had/has a promo running from the 1 August 2019 to 30 September where if you purchase using your Visa card you would receive a R200 voucher off your next purchase. My colleague and I bought the Nuo Air Purifier on the 22 August 2019 about an hour apart, on the 28 August we both enquired about this voucher and got spinned that there are no more vouchers as they have reached their limit we must check the terms and conditions, we could not find the said terms and conditions because the link takes you to another page. However my colleague got a phone call from Pinkie as his query was deemed high priority I suppose to be escalated to management bare-in mind we had the exact same query, any way long story short he got an offered a voucher for inconvenience and yet I never received as much as a phone call. Take alot you say you strive on fairness to all customers? How is this fair? Not a happy customer!
0 replies
89 months ago
Planet Fitness Debited again after cancellation - Worst Experience Ever
Good Day I am so angry at Planet Fitness!!! The most disgusting service I have ever received, let me list all my negative experiences since cancellation of my contract. My husband has also cancelled his contract and paid all the fees involved and is experiencing the same thing. 1. You are placed on hold for an eternity and everyday its the same story "we are experiencing high call volumes" complete lies!!! 2. "Leave a message and we will call you back" don't hold your breath because no one ever calls you back no matter how many messages do you leave. 3. Eventually I got through to a consultant who assisted with my cancellation and also advised me how much I need to pay which I did and sent through the proof of payment. 4. On the 24th December 2018 I sent a follow up email regarding my cancellation and I have received no response. 5. On the 28th December 2018 I was debited my monthly premium which was not supposed to be done as I had already cancelled. 6. On the 31st December 2018 I sent another email querying the debit order and still no response. 7. Today I called again and sent another email and have still not received any feedback. I need this sorted ASAP. You guys need to brush up on your customer service. If not I will take this further as i have all correspondence that I have sent and called to date.
0 replies
90 months ago
Awesome Turn around to bad situation
In the past week I have had many phone calls with different customer service/Authorization consultants regarding my maternity benefit, Shivanie Naicker went the extra mile and because she took the time to listen to my concerns and understood what I was saying she was able to assist me. Affinity I have only but good words for your company hence me recommending many of my colleagues to take up one of your products. I was really disappointed in your Customer service supervisor Pumelelo Khumalo, her attitude was appalling and I am sure if you pull the call recording which took place between 10:00 & 10:45 on teh 22.11.2018 you will hear how condescending she was. You should make Shivanie Naicker a supervisor as she knows how to deal with irate customers and assist them in a professional calm manner. None the less thank you Shivanie for going the extra mile...Affinity health could use more agents like yourself!!!! Regards Roshana
105 replies
101 months ago
Absolutely Bad Service Absa
Good Day I have been waiting for feedback since the 22nd December 2017 regarding the status of me wanting to withdraw funds from my investment account. Now bare in mind this is my own money, it does not belong to the Absa and this money is for an emergency, I understand that I will pay a penalty for early withdrawal. I have been in and out of the Absa Claremont Cape Town branch dealing with the consultant William. William does not follow-up or provide me with feedback and also fails to return my calls, I got told that there are new rules that you can't just withdraw funds, but this is an emergency and it is my OWN money. I called in again yesterday and William was supposed to provide me with feedback, no feedback or phone call received to date. Get your act together Absa!!! I have been a long standing customer with Absa for many years, however since the latest interaction or lack there of I will take my business elsewhere if this i not resolved by COB 05 January 2017. Regards Mymoena Ariefdien
315 replies
102 months ago
Job Well Done!!!
Dear CK Coachworks CBD I would like to thank the staff that took care of my vehicle while in their possession and ensuring that everything ran smoothly even with all the hiccups I experienced with my insurance company. Liezel, Gretchen, Megan and the manager Shaun and everyone else that assisted, I cannot remember everyone's names, a huge thank you for ensuring my car gets restored to the way it was prior to the accident. Exceptional workmanship, colour matching is on point, awesome customer service and satisfaction. Guys I would recommend CK Coachworks CBD to anyone, your work is fantastic!! Thanks Again Regards Roshana Ariefdien
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)