TR
thomas R
Active since Oct 2017
11
Reviews
0
Industries
Reviews
11 reviews61 months ago
response absolutely misleading and not helpful
Again what a nonsensical reply. I never received a ticket number. Their reply shows that they have not read my text else they would have noticed that I multiple times tried to get help from the support team. The link provided only offers standard choices and does not offer anything to help me with. They hide and do not provide an email adsress or contact number. They promised a phone call and that also never happened Instead they have blocked my account for "security reasons" STAY AWAY FROM LUNO they act like a SCAM
106 replies
61 months ago
luno support non existant
For the last 4 weeks I have trying to verify my bank account to be able to withdraw money I sent to my luno account. Their support is pathetic to say the least. They send only standard replies promising to get back wiht 2 working day, but that does not happen. If they reply it is not resolving the issue but asking for the same documents from the bank I sent already 4 times. Or they ask the obviously impossible, like a passport copy of 18 years ago. Their messaging system in the account is only showing 3 lines but not the rest on the message and their is no reply button. They only provide you with the support email and no escalation. It is really shockingly bad service.
53 replies
67 months ago
Pre Paid token never received
By the end of June 2020 the City changed the meter to a prepaid meter. I then transferred 5000 R to the City accounts from my business account to pay for pre paid electricity. Until today I have not received a token or code. The city accounts department repeatedly emails that they are "investigating" but they just never resolve the issue
0 replies
67 months ago
SABC harassment
We had cancelled the TV licence by the end of May 2020 SABC still has ignored this and sends renewal notifications and threats. They just ignore this
0 replies
67 months ago
SABC ignoring termination of service
We had to close the guesthouse by the end of March 2020. I cancelled Multichoice and the SABC TV licences by the end of June. I requested a refund for the month of July until September when the renewal was due. SABC TV Licence has not only not responded to the Cancellation but has now send a renewal invoice as if nothing has happened. Emails to SABC get ignored.
0 replies
67 months ago
Continuing with debit order long after termination of service
we had to close our guesthouse by the end of March. We then decided to close for good. We had a lift that was serviced by Otis for many years. The contract with Otis was cancelled by me to the end of May 2020. They continue to debit the account still every month even after they stopped servicing the lift in June. Their accounts department is not helpful at all and no one seems to be interested to stop the debit order. As the debit order is very old even Standardbank seems incapable to stop the debit order. At Otis no one is taking action to resolve the issue
0 replies
67 months ago
Harassment by Telkom
We have had a Telkom Business account for years. Due to the Pandemic we had to close the business by end of March 2020. We have cancelled the telkom account to the end of May 2020 as we did not see any future prospects anymore. Telkom since then has refused to accept the cancellation. They claim it was not properly cancelled on technical legalities. They have sent monthly invoices for the months of June until now even after they stopped the service by end of June. They call almost every day or have some service provider call. The calls serve no purpose only harass me on my personal cell phone which is not even related to the business. They threaten with legal action and lawyers every time, but make no effort to actually resolve the issues.
0 replies
69 months ago
Multichoice/DSTV harassment
I cancelled my subscription by the end of June 2020. Since then i receive daily calls that I still owe them a small amount. The callers are unable to organize a statement even after giving them my email a couple of times (which should be on their system anyway). They are unable to verify their claim. Instead they keep on calling every day wasting my and their time. These calls are a harassment as they do not achieve anything.
106 replies
73 months ago
Suspension of membership
My wife is insured with Discovery Health. Now my wife is in Germany for more than 3 month and no longer covered by Discovery. Due to the pandemic she is prevented from coming back to SA for an unknown period. I have tried to get Discovery to pause the membership as there is no way that they are either covering her abroad or that she will be able to claim here in SA. They refused several times In my view due to the law principle of "supervening impossibility" the membership is suspended for the duration of the national disaster at least. Or as long as my wife is abroad for longer than 3 month. She is stuck in Germany now for 6 month already. Discovery are surely not entitled to collect the membership fee knowing that they will not be asked to perform due to impossibility of performance. This cant be right
210 replies
86 months ago
beware of tyme bank
opening a bank account in under 5 min? maybe Using the bank and account and card provided, impossible Getting you money back or any response from Tyme Bank, impossible This seems just another scam it certainly is not working and service or response is non existent
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
9 (81.81818181818181%)