ZO
Zeone O
Active since Nov 2017
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Settled Accounts updates
I need to understand why certain settled accounts of mine that was recently settled have been updated or could be updated but 3 of my accounts that have also been settled still reflects as in arrears. Why must we wait for these to be updated only after a certain time whereas new credit is updated immediately? I have the paid up letters and proof of payments for all the accounts that were settled so why will the Bureau not update all?
159 replies
7 months ago
Payment Bundle Fee
I am fast becoming annoyed with FNB. I have a Premier Current Account and pay quite an amount monthly to have this account. Why am I now being charged a Payments Bundle Fee as well?????? Should these charges not be included in the monthly fee already? This does not get explained at the bank and then just gets added out of no where. I might as well go back to a normal Savings account or change banks because I can never lose money like this every month. I want all these Payment Bundle Fees reversed because this is not right.
53 replies
30 months ago
Loan application
This is the 2nd time I have had a negative experience with Absa. Firstly, it took forever to get my credit card application sorted and now it's the loan application. I app**** for a personal loan on 19 October and to date I have no idea whether it has been approved or declined as I keep getting told a consultant will get back to me however nothing. Why is it so difficult to provide feedback? We as consumers are already struggling and when reaching out to institutions for assistance this is the service we receive.
131 replies
30 months ago
Prescribed debt accounts still reflecting
Can Experian SA please advise why prescribed accounts are still reflecting on my profile that should have been removed in July 2023 already yet for some reason the full balances still reflect. This is not on. All other Bureaus have removed the accounts in question but not Experian. Who do we as the consumer lodge a complaint with? I have had to log a dispute on the site to have accounts removed that should have been removed ages ago. Please have these accounts removed asap!!!!!
131 replies
31 months ago
Honoring Fee and Overdraft Charges
I am extremely annoyed with Standard Bank as I am being charged Honoring Fees and Overdraft Fees unfairly. Why must I be charged an Overdraft Fee if I do not have this facility? I make sure that there is enough funds in my account for any payment to be deducted or for purchases to be made. It is not my fault or problem if the merchant banks late. If I do not have funds available then I cannot make a card purchase so I think it is extremely unfair to be charged twice for something that was already paid. This has been happening since I opened this account but now it is becoming a problem as I do not want anyone to transfer funds to my account as it will be deducted for these charges. I am seriously wanting to report this matter because it is not my fault but we as the customer must now be penalized. I want all these Honoring Fees and R69 Overdraft charges to be reversed to my account which dates back to the beginning of this year. It amounts to almost R1000 which is quite a lot of money for me to just give away. If this matter is not going to be resolved then I will be closing my account with Standard Bank.
1048 replies
32 months ago
No updating of prescribed accounts
I need assistance to have 3 accounts removed from my profile with XDS. These accounts have prescribed and were closed off with the creditors 3 months+ ago so why is it still reflecting with XDS? You are showing these accounts as in arrears when it should not even be on my report. Please remove the Nimble and 2 Capitec accounts urgently as it is preventing me from getting my life back on track!!!!
131 replies
33 months ago
New Credit Card Application
Can someone at your New Business department please get my credit card application sorted as documents were submitted on 01/08/2023 already. Should it take this long to verify documentation? If I had known that it would take this long I would not have app****. The card has been pre-approved however I cannot do anything as I do not have the card. This is unacceptable. We as potential clients are already in a vulnerable and desperate position and then on top of this we have to wait forever until someone decides that we are worth getting this credit. Absa this is not on!!!!
60 replies
35 months ago
Closure Letter
This account that I had a very long time ago has since been removed from my credit profile and has probably prescribed as well. I am now struggling to get a closure letter which is very frustrating. Can someone please just provide me with the letter urgently
53 replies
39 months ago
No assistance
I have a new mobile number and when trying to update my details I cannot access my account as it keeps sending the OTP to the old number. I have emailed, called all available numbers for Experian but to date I have not been assisted. This is very frustrating as I need an updated credit report. Why are there contact numbers when no one answers the phones?
323 replies
41 months ago
Updating of contact details
I recently changed my contact number and I have trying for almost 2 months to change it. My old number now belongs to someone else and all my personal banking notifications is still being sent to that number. I have tried updating the number online but am unable to do so. I cannot even get my account verified online on the app. I tried calling but no one answers the phones. I cannot even do immediate payments as this requires an OTP which gets sent to the old number. I am seriously not able to go into a branch to have this done. What is the purpose of having the app or an online profile if you cannot really do anything? I am really frustrated and annoyed at the lack of service that Standard Bank is providing.
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)