MV
Michelle v Gelder-Botha
Active since Nov 2017
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Being threatened to remove review
Contacted them to come out and fix my washing machine. They came and informed me a part had to be replaced. R2890. Machine still did not work. They have been promising for days to come and no one shows up. They ignore my calls. Requested the owners number or refund. Placed a review. Now they are threatening me demanding I remove my reviews and until then no one will assist me. Their work ethic is disgusting. I am looking for the owners details so that I may escalate the matter. They are refusing to fix their work. They are refusing to refund me. They are refusing to give me the owners details. And they are now threatening me.
0 replies
4 months ago
Worst service ever. Machine still not working
Very quick to come out. Tell me the pipe needs to be replaced. Charge r2980. No job card. No broken part left behind. Nothing. Washing machine still doesn't work. Same issue. Now Mike and Robben keep arranging times to come out but never show up. Been days. Disgusted with their work ethic. Looking for the owner to contact me please.
0 replies
62 months ago
cannot resolve my billing challenge as one cannot speak with a human being at WebAfrica
The worst company to try and resolve a problem with. You cannot speak to a human being. Their chat bots are never available and it is literally impossible to resolve a problem. They are great as long as nothing goes wrong. I have been having a challenge with my line speed for about 2 months now. I have given up trying to fix that. I recently moved house. I have been over billed. I cannot have a conversation with someone to resolve the overbilling. I have also been charged for a router that I returned before the 20 day deadline and cannot resolve that either. So am R2000 out of pocket with no resolution in sight. I am unbelievably frustrated to the point where I want to cancel with them
0 replies
69 months ago
Please confirm UBER drive
Please can you confirm whether you have a driver by the name of Cassius? He drives a Blue Toyota Corolla, registration number HJ88FYGP. He collaborated with another person to steal my phone this morning. His "boss" threatened me with the return of the phone and demanded a further R550 for the travel. I am devastated.
0 replies
70 months ago
Misleading information surrounding COVID support - no follow up on customer service
I was required to go for a COVID test. It was quite a stressful time. My plan, after my savings is depleted, has always paid for my GP visits and according to all adverti*****ts, pays for the COVID test. No where does it indicate that it is a "requirement" to do an online assessment before going to be tested. It is also not advertised on the website. I did not think to phone them before going for the test because as per history, my GP visits are paid. Discovery now refuses to pay my GP visit or the COVID test unless I am positive. Spoke to Muagi and then a manager phoned me. Think his name is Tuan or something. He was going to chat with the covid deparment and phone me back within half an hour. I have never heard from them again. I am so disappointed.
106 replies
70 months ago
No service from Takelot.com
I ordered two boxes of an item from Takelot and received my order on the 3rd July. Only one box was in the packaging. I have since the 3rd July been trying to get the other half of my delivery. I have spoken to various people at Takelot, each who promise me that the matter will be resolved. The last communique from Aniqah was that the warehouse indicated it was a fault on their side and will get the other box sent. One sends emails with no response. One phones and a call lasts at least 20 min with no resolution. I have spoken to Zulpha Moyce, Kayla Murphy, Olivia Standford, Clayton, Anniqah Harris and Sea. Each promise results and each promise to phone me by 3pm that day and to keep me updated. That is where it ends. I send an email every day requesting feedback with no response. Sea indicated today that he sees ALL my emails. But I get ignored. This is BAD customer service. My first box is almost finished and need the next box otherwise the amount spent is a total waste of money. Phoned today again and was told they need to enquire by the warehouse. Something they did over a week ago. I asked to speak to a manager and after being on the phone with takelot for 18 minutes, the phone was just put down without me speaking to anyone. It will be interesting to see if someone calls me back. I cannot do this every day. I am a loyal customer of takelot but this has made me very negative towards takelot and I will probably use another platform and not takelot again unless resolved immediately
0 replies
102 months ago
Absolute NO SERVICE AT ALL
I phoned on Tuesday 5 December 2017 to lodge a call that a Telkom pole had fallen over and is lying across my driveway. I do not have access to my property. It took me an entire morning to get through to Telkom firstly. When I eventually did I explained the severity of the situation. This is not a case of me not being able to make a call, I DO NOT HAVE ACCESS TO MY PROPERTY!!!! Telkom assured me that they would make this a priority. Between CSI Security and myself we have been phoning daily with no success in service from Telkom. The pole is still lying across my driveway. Reference 49992 05/12/2017. This is absolutely unacceptable. What if my car gets stolen? How do I get into my property??? Is this how Telkom treats single moms with kids? Really? This is why I stopped using telkom YEARS ago. Their service is pathetic. No hang on, telkom does not provide a service, hence it cannot be pathetic. There is no service. Will someone PLEASE REMOVE THE POLE FROM MY DRIVEWAY!!!
525 replies
103 months ago
ADT provides the worst customer service ever
Since my husband died in September I have been discriminated against by ADT and have received absolutely no service from ADT. We paid for ADT a year in advance. At the time of my husband's death we still had 6 months credit with ADT. I tried to move the contract over to my name from my husband's the beginning of Oct. They made a mistake while doing this and I was left without security cover for a period of time. on the 13th Oct a contract was loaded onto my name. "There was a system error" and no contract was loaded. I had no security. I also completed "a move transfer document" as I was moving houses and needed ADT to move with me on the 21st. Techinicians were supposed to do a check and install the radio in the new house. This did not happen and I had to postpone the move, costing me a move penalty of a R1000. When I moved on the 28th Oct I was assured everything was in place. This was not the case and I still had no alarm. A new contract was reloaded on the 1st Nov. I still did not have security. It was found that the radio was never connected. I have been without security since the beginning of Oct. I have sent numerous emails, tried to phone, tried to get a manager to phone me back. The standard response is "we are working on the error and someone will get back to you." I have still not had one telephone call except from the Sales Manager to tell me she is so sorry about my horrible experience. I cancelled my contract with ADT and was told refunds are done on a Friday and Tuesday. This was a Friday and was told I would get my full 6 month refund by the next Tuesday. This was the 3rd Nov. I am still waiting. On top of that I received an account for Oct. When I queried this I was told this is a automated system function. All emails and wattsapps go ignored. All escalations are ignored. I am a single woman with a small child, whom ADT has no regard for. My safety is of no concern to ADT. They have no concern to return my money and are no billing me for more, despite knowing my current situation. It is disgusting how they treat people. Their website does not provide any information surrounding management contact details. Staff refuse to provide management details. It appears that it is some top secret information. Any other security company discloses this information except for ADT. I am still waiting for a top management person to contact me and resolve this matter. Michelle, the sales manager agrees that your service is apalling yet she also has done absolutely nothing about solving it. It is now a month and a half and NOTHING!!!!
61 replies
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1 Star
8 (100%)