CV
Chelaine D
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
7 YEAR DELAY IN SHARE CERTIFICATE DELAYING 2 DECEASED ESTATES!
My Grandmother passed away in October 2019. And to this day Computershare has not provided us any share certificate under her name. Her estate has been delayed and directly impacted by Computershare's lack of urgency for almost 7 YEARS! Furthermore, now my father who is an heir of my grandmothers estate has also passed away in Nov 2024. He was NOT GRANTED the opportunity to lay his mother and her estate processes to rest, and was in CONSTANT LIMBO stressing about her affairs until the day he died. This now directly impacts his estate as well. His executor is unable to process his estate due to this unacceptable delay from computer share. His inheritance from his mother must go to his estate and we cannot do that until her estate is resolved, therefore his heirs also cannot finalize and move on. We have also gotten lawyers involved and they also are struggling to get anything out of you! I have put their firm name in the reference and her name.
212 replies
12 months ago
Discovery Insure refuses to adjust premium based on nonsense rules.
My experience hasn't been too bad with Discovery Insure, however - when trying to see if I could get a lower premium for my mother they had told me that this would affect my "credit score" with insurers if I decided to go to another insurer. (Nonsense.) They also refused to work with me in lowering her premium due to it not being a year since we signed on. With my own insurers Santam, I can ask to lower my premium in any point in time and they have assisted me without an issue every time. Im not too sure if they are talking nonsense about this but it feels like nonsense to me as I can do it with Santam without issues. I believe they should work with us in lowering the premium especially after having issues with their tracker not working properly in the one vehicle and not recording trips since the moment we signed on. I gave them an extra star as they are always friendly on the phone. I think they just don't want to assist as lowering our premiums affect their commission. This is the second insurer that my mother has been with in the last 10 years + so she is a loyal customer if treated right.
285 replies
16 months ago
FNB refuses to cancel a paid up credit card for months on end
My husband has been struggling to cancel his credit card for around 2 years. His card is not in arrears. Yet the bank refuses to take action. Back when I was with FNB I had the same problems. It took me months of fighting to finally get action.
56 replies
16 months ago
FNB conveniently doesn’t know how to close my husbands bank account but is happy to take R400 a month for nothing.
My husband has been trying to close his FNB private banking account for around 2 years. And every month that account swallows R400 for nothing. His account is not in arrears. We have no debt. So I don’t understand why it’s so hard to close the account. I remember when I closed my private banking account I also had the same issue and had to fight months on end before they finally closed it. FNB your quality has declined dramatically. We are leaving you because your bank costs have become absurd. And you make it impossible to leave you. If you wish to rectify this I will reply privately with my husbands details.
0 replies
23 months ago
Sends debt collectors after you but can’t provide you a statement of outstanding bills
SuperSonic has had a change in their book keeping team and ever since their customers or ex customers or people who were never customers are being handed to debt collectors with no prior notice. I’ve been harassed by this company for over a month already for a bill I apparently owe. We haven’t been with SuperSonic for almost 5 years. They sent debt collectors after us without ever notifying us prior to our “supposed” outstanding bill. Every time the debt collectors phone we ask them to send us the statement so we can see what exactly is outstanding. But not a single one has been able to produce a statement for us to view. Instead they just keep calling and we keep asking them for a statement. I’m beginning to suspect that supersonic just made random bills up out of thin air about many of their supposed outstanding bills. How is it fair that companies can just hand you over to debt collectors, destroying your credit rating in the process with no proof? How is it they’re allowed to do that to people without giving the customer notice? How is it fair that people can’t even defend themselves against such claims without their credit rating being destroyed? Your company is ****.
53 replies
67 months ago
Useless Support staff, Selfish support staff and above all RUDE SUPPORT STAFF
So we were having a problem with our connection. My husband works with networks on a daily basis and even troubleshooted the problem for them to fix and all they told us was "sorry we don't fix networks". But the problem was on their side?? So having gotten this attitude and treatment of "Not our problem" before we requested to cancel our contract. The person on the phone didn't even try to keep us as a customer and just immediately gave us an email address to mail for cancellation. We have been their customer for over 5 years already and we have a 100mb fibre contract with them. We emailed the given email address which told us to email another address which didn't even exist. So we phoned yet again and they first gave us attitude saying "WE DONT DEAL WITH CANCELLATION IN THIS DEPARTMENT". Eventually after we told them their email addresses aren't working the person gave us a working email. So now they refused to give the line over to Level 7 because they wanted our waiting period to expire. Which means Level 7 would have to take over and we would be a week without internet. So they were supposed to stop our connection at the start of October, they did not and they still took our monthly payment, as well as turning our internet off today! RIGHT BEFORE THE WEEKEND! Level 7 has been waiting for them to do the handover the WHOLE day, everything is done on our side and here we are waiting for them yet again! Useless support staff that have no idea what they are doing or talking about, RUDE staff, and to top it off spiteful support staff who take their time to do something (as handing our network over) this all could have been avoided if you actually treated your customers with respect and helped them! WE GAVE YOU A SOLUTION ON A SILVER PLATTER AND YOU REFUSED TO HELP US.
159 replies
102 months ago
Skullcandy sold me a product under false pretenses and refuses to give me a refund.
I recently bought the Skullcandy Crusher wireless headset at rAge. When I spoke to the sales consultant he assured me and my husband that this headset was absolutely perfect for gaming as the headset has headphones and a built in mic and I'd be able to game with the best quality sound and mic. The issue I have had with the headset is that it can only do one at a time. If I want great sound then I need to disable the mic, if I want great mic quality then I need to disable the sound. I also didn't open the product for a month as I was waiting for the bluetooth ****le I had purchased to arrive so I could use the headset. When I have both the mic and sound on then the sound quality drops to below cellphone quality sound. When I enquired about this I was told to send screenshots and they would find out if I could get a refund. When they emailed me back I was told the following: "The Crusher is not designed to be a gaming specific headset with audio & chat functionality. It is a wireless headset designed for a unique audio listening experience. The built in mic is there to take phone calls whilst using the unit. The Crusher will provide an immersive experience no matter what you are listening to (music/movie/game) but it won’t provide a 2 way (audio & chat) functionality. We unfortunately cannot offer you a refund if the unit has been opened & used. It is also over a month old. Don’t hesitate to contact me if you have any further queries. Best, Daniel Hoffmann" So lets review this email shall we? * "The Crusher is not designed to be a gaming specific headset with audio & chat functionality." So why did you sell it to me as one of the best gaming headsets there is on the market and that both would function perfectly when I use it for gaming? * "It is a wireless headset designed for a unique audio listening experience." So what is the point of the mic? *"The built in mic is there to take phone calls whilst using the unit." I don't know of anyone who will pay R2500 for a headset just to take phone calls. There's zero logic in it and to be honest I think you're just trying to cover your lying asses. *"The Crusher will provide an immersive experience no matter what you are listening to (music/movie/game)" Finally something we can agree on, but you just said in your earlier response that the headset is not meant to be used for gaming but here you are mentioning using it for gaming? Condescending much? *"but it won’t provide a 2 way (audio & chat) functionality." Why bother even putting a mic in the device to begin with???????? *"We unfortunately cannot offer you a refund if the unit has been opened & used." So let me get this straight, if my headset was broken in half and I opened the box like that you would refuse to do anything about it? Oh wait, I forgot - customers are supposed to know when a company lies to them, and they're supposed to guess that the purchased product is broken before they open it. Gotcha. *"It is also over a month old." And your point is? You offer a 2year warrantee or is that another lie? Its a month old because you don't include a bluetooth adapter with the device but sell it as a gaming headset, so i had to go through many bluetooth ****les as I thought the ****le was the issue and not the headset. So you sell me a product under false pretense, a product that costs me R2500 where I could have gone to an actual proper brand like Logitech and purchase an even better headset for that price, but no I chose you because I heard of the amazing sound quality you offer. But hey if its perfectly legal for you to sell me something with false adverti*****t. Im pretty sure thats considered fraud. I want a refund. I wont stop until i get it.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)