DA
Darouise Arnold-Gordon
Active since Nov 2017
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
Absa Home Insurance SUCKS!
I’m totally DISGUSTED for the lack of a better word! I logged a claim in April 2025, ceiling boards are damaged due to rain. An Assessor came out and that’s where the story ended! The exact same thing happened previously and when I followed up, the Assessor came out and it was said that it’s old damage! So now it’s a repetition of the same old ****! These people deduct money from one’s bank account before you even get to buy a loaf of bread but this is how they treat you! Forgetting that without clients’ monthly payments their ****** company wouldn’t exist!!!!!!!
53 replies
34 months ago
MOTHER ****ING BAD SERVICE, *********** ******* ZIKONA!!!
I called the customer service on 13/06/2023 spoke to an ***********, rude ******* Zikona. My sad story explained to this rude thing who spoke over me until I had to let the ***** in me come out. To date I haven't received my reference number which was to be sent to my number. My husband has been a loyal client for over 20 years and this is the treatment we get! WE'RE PAYING FOR A NON-EXISTANT SERVICE, WE DON'T WANT ****ING HAND OUTS! BEFORE A LOAF OF BREADS MONEY CAN BE TAKEN, YOU ****ERS HAVE ALREADY BEEN IN MY HUSBAND'S BANK ACCOUNT BUT THIS IS THE TREATMENT WE GET IN RETURN! MAIN ACCOUNT HOLDER IS MR CM GORDON, 0837377674, MINE IS 0810393069 Feel free to take your own ****ing time in resolving my enquiry, which I don't have a reference number for, but go and look for the call recording, sinve you're good at reminding us that YOUR CALL MAY BE RECORDED FOR QUALITY AND CONTROL PURPOSES, So now you can quality control the **** I was dished by Zikona on 13/06/2023 VERIFICATION OF DETAILS WITH MY HUSBAND EVERYTHING, SECURITY!! WHO'S ****ING TIME ARE YOU WASTING MOTHER ****ERS??? JULLE WIL MET MENSE SE TYD SPEEL, GOEIE MENSE VIR GATTE VAT!!
0 replies
35 months ago
Bradlows after service care is appalling !!
I bought a JVC Soundbar in July last year, was told that I can bring it back at anytime, a year warranty. Okay, so here the subwoofer fused, I called the store, spoke to some ***********, uninformed idiot named Claremont who informed me that the item must first be sent to their Supplier to check whether whatever’s wrong with it, is in fact covering under the warranty!!! THE GOOD LORD KNOWS THAT THIS WAS NOT EXPLAINED TO ME IN THIS WAY ON THAT DAY I BOUGHT THE FREAKING THING! THEY WERE TOO EAGER TO MAKE THE SALE AND GET RID OF ME! AND NOW I CAN PROMISE YOU THAT WHATEVER IS WRONG WITH THE SUBWOOFER WILL NOW CONVENIENTLY NOT BE COVERED, SO WHAT THE **** IS A WARRANTY FOR??? I ASK YOU… Please employ people who at least know how to respond when being questioned instead of stumbling over their word. ABSOLUTELY DISGUSTING AND APPALLING FOR THE LACK OF A BETTER WORDS!
0 replies
66 months ago
PATHETIC INSURANCE ONLINE CLAIM SERVICE
POOR ONLINE SERVICE FOR INSURANCE CLAIMS What's the sense in having a service when nobody actually gives you any feedback? It completely defeats the purpose. I lodged an online claim for my Geyser, approximately a week ago. Received a claim number : 60179 and to this day I haven't heard a single word from these people. Why am I paying insurance, why are there people being employed if it's not to serve your client? Why do I first have to follow up and complain and fight? Why am I boiling water in pots for a week to take a bath when I am paying Absa for insurance? So someone's going to contact me once this review hits a big boss's desk, in an attempt to save what can be saved, to shield the "leading company brand and it's name". To top it all, I am STILL going to be paying the EXACT SAME AMOUNT for excess, SAME AS A WEEK AGO WHEN I ACTUALLY LODGED MY CLAIM!!! Who's going to shield me now??? A week later? What about the inconvenience caused? "Ma'am, we humbly apologise for the inconvenience caused... Blah blah blah" WELL THAT KITE IS NOT GOING TO FLY TODAY!!! IN FACT, THAT PLANE FLEW LATE WEEK AND YOU MISSED THAT FLIGHT!!! I demand that my Geyser be fixed by COB TODAY! Yes, you think I'm ridiculous and yes, there are other claims that have been lodged in other ways, so I will have to wait for PCR Contractors to get to me. Yes, I reside in Kimberley, where you only deal with certain Contractors. Guess what, that's not my problem! NOT MY MONKEYS, NOT MY CIRCUS SO I REFUSE TO BE HOSTING A CIRCUS WITHOUT A FREAKING TENT! MY CLAIM DATE WILL BE TAKEN INTO ACCOUNT AND MY SERVICE WILL BE DELIVERED AS IT SHOULD'VE BEEN DONE FROM THE WORD GO!! AS FOR THE AMOUNT OF EXCESS TO BE PAID, WHICH WILL PROBABLY AMOUNT TO R600, WELL THAT YOU CAN WRITE OFF FOR THE INCONVENIENCE WHICH HAS BEEN CAUSED BY YOU AND ALSO AS A TOKEN OF APPRECIATION FOR MY PATIENCE AND LOYAL SUPPORT FOR A PATHETIC SERVICE ADVISOR!!! If you would like to see World War, try pushing me just a little bit more... I refuse to just stand back and be treated like an option when I am paying for something and someones' salary! Your monthly premiums are deducted ON TIME, even before I can buy a loaf of bread.... SO COME ON MAN! CHALLENGE ME ON THIS MONDAY, I AM SO READY FOR THIS! NO CALL TO MY CELLPHONE UNLESS YOU'RE CALLING ME TO INFORM ME THAT PCR CONTRACTORS WILL BE FIXING MY GEYSER BY COB TODAY AND THAT I WILL NOT BE PAYING EXCESS AS PER YOUR NORMAL PROTOCOL, BECAUSE THIS MATTER IS ANYTHING BUT NORMAL!!
265 replies
87 months ago
FNB BANK SUCKS AT CUSTOMER CARE... 'How can we help you ?' my ass....
The biggest lot of chancers around. Since the beginning of time.... My account is always in a mess!!!! Purchases are never cleared, always 'RESERVED'. I think this is their way of ****ing you over.... Balances sms'ed to your phone is incorrect. I ROLL MY OWN MONEY JUST TO TRY AND HAVE SOME CONTROL OVER IT.. So every transaction I do... "R150. 00 reserved for purchase at ABC place, using card 1234, balance available R1000. 00" R100.00 reserved for cash withdrawal using card....... Bal R900 Right, so after my final debit order from vodacom goes off. R179 I take the balance of R721. 00 and transfer it to my Fnb credit card. Days later the RESERVED AMOUNTS (R150 +R100) goes off the account (REMEMBER THE IS NOTHING IN IT, I TRANSFERRED IT TO THE CREDIT CARD) SO NOW I ASK THE QUESTION, *** HAPPENED TO THESE AMOUNTS BEING RESERVED?????? MY BRAIN IS WAY TOOO ****ING SMALL TO UNDERSTAND THIS... I know that I need to pay bank charges, which I do, its auto debited. I DON'T WANT ANYTHING FOR FREE, BUT STOP TAKING MY HARD EARNED MONEY... JEEZ This empty account then goes into a NEGATIVE amount, I get messages... Your account is in excess, please rectify immediately to avoid FNB dishonoring payments ***???? Further to all this ****, R120 is added daily, until I pay up the account. YOU GUYS ARE A BUNCH OF RIP OFFS. I've been trying to get this resolved for years I've shut up... With absolutely no help. Timothy assisted me about 3 weeks ago, this idiot listened to me 'understood!', went ahead done tge reversal of charges for ONE MONTH ONLY! After I ****ing told him I wanted the account to be reviewed in totality. IN TOTALITY.... what is so difficult to understanding????? So again I make contact... Mobile banking app, THIS IS A GROUP OF PRIVATE BANKERS... THE BIGGEST **** UNDER THE SUN. THEY END YOUR CHAT AFTER 2 MINUTES... SO YOU HAVE TO TELL THE SAME STORY OVER AND OVER AGAIN. I ended up sending screen shots of my chats, asked them to get the ****ing call recording between myself and Timothy., left my number with one of them to call me, well guess what... A week later and there's been no ****ing phone.... FNB, HOW CAN WE HELP YOU.... A LOAD OF BULL**** I TELL YOU...... I'M JUST GOING TO CHANGE MY DEBIT ORDERS, YOU CAN GET ALL YOUR MONTHLY REPAYMENTS, CREDIT CARD, LOANS, WHATEVER THE **** I OWE YOU., BUT I AM ****ING OFF. I DON'T HAVE MONEY, YOU CAN SEE THAT ON MY NETT WORTH, NOT THAT IT HAS ANYTHING TO DO WITH YOU, BUT YOU STILL TAKE FROM ME... I'M DONE, YEARS OF ****.... BANKING OMBUDSMAN IS MY NEXT RESORT!!!!!!
165 replies
90 months ago
DISGUSTED
I am so disgusted in the service received at the Kimberley Branch. Phakamile Mabija Street. Vehicle has been booked in on numerous occasions at their Workshop. Every time it's something different. I've been to the branch personally, spike to the then Workshop Manager. Believe me he had an answer for every slip up. It was then already discovered that not all our problems on the vehicle as being reported are recorded on their system. So today the car goes in again, guess what? We need to pay for them to do a diagnostic on a problem which was reported previously, not resolved and once again NOT RECORDED ON ANY JOB CARD!!! I HAVE HAD ENOUGH OF THIS BULL****. These guys know how to bug you around.
105 replies
97 months ago
Yet another bad experience with Absa Home Insurance, leaving a bad after taste!!!
After reporting my geyser again, about 3 weeks or a month ago, sadly, but nothing new, I have had no joy. ONCE AGAIN NO SERVICE DELIVERY FROM MY INSURANCE COMPANY! Apparently the Plumber was here, saw that the geyser was leaking, said that they previously repaired the pipes and have nothing to do with the leaking geyser. It seems as if the geyser cracked or pulled loose at the seams. Okay, so here the old bag is at it again, logging a complaint on a Sunday because she has nothing else or better to do. Besides the fact that my entire back yard is flooded. We've clossed the main supply to save water bur obviously one needs to take a bath. So when we open up the main supply tap ro fill the geyser, just to bath, water is running all over the place. Wasting water when there are people who don't even have any. To top it all, this idiot typing this complaint is going to foot the bill too. ' Come on guys, what happened to doing your job, which you're getting paid for? What happened to delivering a service? You have NEVER waited for a monthly installment, in fact, you take your installment even before my son gets a loaf of bread!!! For heaven's sake, give me what's due to me!!Give me what's being paid for!! I complained previously, in this year, and received one phone call, that was basically to know whether the complaint can be removed from rhis website!!!! Lord knows how people can take such little or no pride at all, in what they do. Absa should stop contracting and appointing Mickey Mouse businesses to service their client base. I worked in the building industry as well. This geyser was replaced not so long ago, so somewhere the guy should still have the warranty papers. To the incompetent idiot who brushed it off, stating that he merely replaced the pipes and mounted the geyser outside, failing to report back that the freaking thing is leaking and needs to be replaced, DAMN YOU!! I demand that this matter be attended to ASAP!!! The only time one of your sleezy consultants are to call me, is to inform me that my case has been resolved. For all other details regarding when I logged my claim, you can go back and listen to your recordings, because that's one of the first things we're told whilst holding the line for a consultant... "Please note that your call may be recorded for quality and control purposes" So go and look for that recording. I'M SO DISGUSTED TO SAY THE LEAST! Why should one always have to throw your toys out the cot before being heard! IT'S UNHEARD OF AND TOTALLY UNACCEPTABLE!!!!!!
53 replies
102 months ago
ABSA HOME INSURANCE COMPLETELY SUCKS
My husband logged a claim with Absa Home Insurance in last week (Friday / Thursday). Our geyser started leaking - AGAIN!! Some guy (Morris) the plumber came out, assessed and told us that the matter would be attended to within 48 hours and a R500.00 excess would be payable. WELL, GUESS WHAT??? We're 4/5 days down the line and nothing has happened. THE WATER IS RUNNING FROM THE CEILING IN MY KITCHEN, DRIPPING ONTO MY STOVE, MY CUPBOARDS. IT'S RUNNING FROM THE CEILING IN THE BATHROOM, IT'S RUNNING FROM THE CEILING IN THE PASSAGE - WATER ALL OVER THE PLACE!!!! Today after having to make another call, after having called on Monday, Tuesday..... We're told that some or other company will go out again for assessment. I DON'T GIVE TWO ****S WHO ABSA EMPLOYS AS THEIR SIDE KICKS TO DO THEIR WORK FOR THEM - I'M PAYING THEM TO RENDER AND DELIVER A SERVICE TO ME - ****** THE REST. I WANT THIS MESS SORTED OUT IMMEDIATELY!!! MY CEILINGS, MY GEYSER, MY CUPBOARDS AND WHATEVER OTHER DAMAGE THAT WILL BE CAUSED BY THIS MESS THAT WAS LEFT FOR SO LONG. I COULD'VE USED THAT EXCESS AMOUNT OF R500 TO FREAKING BUY NEW PIPES OR WHATEVER AND FIX THE DAMN THING OVER THE WEEKEND.... THIS IS RATHER PATHETIC TO SAY THE LEAST.
61 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)