LW
Lee W
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
Absolutely poor service or rather no service
Clientele legal is not available. They say it's a 24 hour service, which is not the case. You never get hold of a lawyer and if you ask them to call you back, they would tell you their office is close. There numbers gets picked up by spam on True caller. They are quick to say how good they are, but they are really not what they advertise to be. Imagine you have an emergency and you can't get hold of a legal representative? They can't even provide a number for an emergency.
106 replies
14 months ago
I had a bad experience with the legal department yesterday
I had a bad experience with the legal department yesterday. And today I used the WhatsApp option and Agnes gave me a real client service experience with a smile. One WhatsApp and everything is resolved.
56 replies
96 months ago
SCAM
Good morning, Once again you have started to take unauthorized debit orders from my bank account. I had this issue with you earlier this year & you agreed that this has been cancelled & no further debit orders will be taken from my account again. Now 3x months later, here start with your **** again. I want a refund ASAP 01/06/2018 – Simfy VN- ********** 8-2 > R60 01/06/2018 – Somusic VN- ********** 8-3 > R49 01/06/2018 – Phonebox VN- ********** 8-1 > R35 Banking details are as follows: LU Williams Cheque account ********** ********** 65 I told you previously, I am not interested at all to have a contract with you, not then, not now & not in the future. This is all a scam & I am not interested. I want a refund & I don’t want any further debit order from you at all.
0 replies
100 months ago
Been struggling to get my refund since 02/01/2018
I clearly explained to them that I never accepted the contract, cause it was declined, but still the debit order went from my account. I have been sending my mails back & forth since 02/01/2018, with no luck. Everytime the same automated message gets mailed to be. Last week Kim Rall called me with an attitude, trying to bring her point across that I agreed to the debit order. At the end of the day the contract was declined, so why should I pay the debit order. I want a refund. Sick and tired of these people's games.
0 replies
101 months ago
Rewards points all of a sudden offline at Christmas
On 23/12/2017 I went to the Montana Ackermans store & bought items to the value of R3 528.50. When I handed the lady my club card so I could get the A.rewards, cause I was paying cash for the items, she quickly said that they were offline. Well I could pay for the items with my debit card & there was people around me that was buying items on their card (the accounts card & reward card, exactly the same card). Why would it be such an convenient time for them to be offline with the Rewards card, but I could use the same terminal to pay for the goods with my debit card. I want the purchase to be allocated to my Rewards card, because I spoke to one of the other cashiers at one of the other stores & she explained how this all works.
525 replies
102 months ago
Unauthorized debit orders
Elite mobile called me for a cell phone deal out of the blue. After 3 weeks I receive a call starting that I have been declined on that offer and they want to offer me a new deal. Now I check my bank account, I have 4 debits orders tha went off totalling R193 and now unpaid debit order for R600. I want all my money back including the bak chargers. If I was declined why deduct from my bank account. Ref: Somu Sim VN- ********** 8-2 R600 Kin tel VN- ********** 8-4 R49 Somusic VN- ********** 8-3 R49 Phonebox VN- ********** 8-1 R35 No debit orders could be deducted but I am sure they will try next month again. I want a full refund for the bank charges. No wonder they were so persistent, kept on calling and trying to sell more things to me. This is a bunch of scam artist.
210 replies
102 months ago
Misleading Advertising
On black Friday Debonairs advertised if you download the App you will get 50% discount on your order. I paid the full price of my order. I placed the order via the App @ 18:53 & it was supposed to be delivered @ 19:30, by 20:00 nothing, I called them & they confirmed that my order is on its way. By 20:45, still nothing has arrived. By 21:00 I called the store again which was Glenfair, where I placed my order & I suggested it will be quicker to come collect my order. I also told the manager "Vusa" that I didn't get my 50% discount as advertised. When I got to the shop, I received my order & for it not being delivered I received a free pizza. When I checked later on my slip, I also paid for the delivery, which was R20.00, where I collected the pizzas from the store myself. This was really misleading & not a great experience at all. Having kids wait for food hours, is not a joke.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)