ND
Nadia C
Active since Dec 2017
15
Reviews
0
Industries
Reviews
15 reviews17 months ago
Italtile driver, Enzo knows Customer Service.
I purchased a shower door online with the Black Friday sale. I was pleasantly surprised that firstly the shower door was going to be delivered so soon - when I received the notification on Tuesday. I would like to compliment the driver doing the delivery - Enzo. He called me in the morning to make an arrangement for delivery. Then called me during the course of the day telling me that he was delayed, but would call when he was on his way, which he did. That to be is customer service. It’s about keeping the customer informed. I was left impressed. Thank you Enzo.
183 replies
17 months ago
Waterfront store doesn’t take accountability for expired food
I went into the V&A Waterfront store last week. I wanted soft food for my dog who had just undergone surgery on his mouth. The assistant offered me a product at 50% off, saying that it was a “slow seller”, but should my dog have an adverse reaction to the food that I could return it to any store and get my money back. The following day I contacted the store as I saw that this product expired in October. The assistant was apologetic about the inconvenience etc. I then asked if they could collect the food and bring replacements since I had driven all the way the previous day. I was told that someone would call me to confirm. They did - I gave my address and my husband’s contact details in case I wasn’t home. No one came to collect the food. Not a call to say that no one would be coming. The following day I took the food back to the Cavendish Square store. The assistant called the Waterfront store - another apology saying they were very busy. Too busy to call or too care. Customer Service is what keeps the customer coming back. It’s called respect.
0 replies
20 months ago
****** Shop Assistant
I sent this to Wordsworth Books and they have yet to respond> Good day I went to your store at The Constantia Emporium on Thursday with my 22 year old daughter. When we entered the store the male shop assistant greeted my daughter and ignored me. Later I went to the counter to pay for a book and card and once again he ignored me. The lady shop assistant then came forward to assist. I found his behaviour rude. My daughter is ‘white’ and I am Indian. We both saw his behaviour as ******. I wanted to let you know as many other non-white clients may be treated this way by this assistant. Since we found his behaviour offensive we will not be visiting this store where my presence was met with rudeness. I am left disappointed as my daughter and I both loved the store and the selection of books. Regards My Money, not my presence was good enough
0 replies
30 months ago
Woolworths Vouchers misrepresented
I am signed up for WRewards with Woolworths I recently received a Woolies Beauty voucher - Save R200 when you spend R1000 or more. I went online and selected the products that I wanted and tried several times to use the voucher and it wasn't accepted. I eventually called Customer Services where I was told that the voucher could only be used in store - tho it does not state so on the voucher. The Service Consultant told me that the only way that I would know is by calling (this too not stated on the voucher). The products that I wanted to purchase is not available in store - only online. I feel that Woolworths misrepresents these vouchers to trick customers in spending more money as the voucher can not be used online. This is tantamount to *****. I am not impressed. I have been a Customer for over 40 years and this is the first time this has happened. I have another voucher (because I spend money at Woolworths)and the Service Consultant told me that that voucher too can only be used in store.
0 replies
42 months ago
Unbelievable !!! After sales service
I have had my Popstrukt locker for a few years. Two weeks ago the clip holding a pin for the door broke off. I contacted Popstrukt to find out if they could possibly repair the clip.I no longer had the invoice of this purchase. However, within a few days they sent a replacement door and came to collect the other one. I am still shocked at what I call unbelievable service. This company will definitely have my business as the after sales service is amazing. Their products are beautiful and functional.
133 replies
46 months ago
Woolworths - I expect better
I purchased two Country Road cushions, online on the 27th of June. On the 1st of July I received 2 cushion covers. I then called the Customer Service Centre and told them that I received the cushion covers , but not the inners. The advert online advertised cushions, no mention that the inners were not included. After several more calls, after being told that my query was being investigated and has been escalated, I was told that the cushions were supposed to come with inners and that someone from the warehouse would contact me regarding delivery. I was told that there was a problem with the supplier. I have yet to receive a call from the warehouse. I last called on the 11th of July. My question is why sell an 'incomplete item'. I paid for this item, now I have to be the one calling several times to receive the other part of the item. Customer Service - take the inners out of other cushions the same sized deliver it to the client. I have never experienced this from Woolworths, especially not Country Road. I sent an e-mail, no response. So here I am trying to get this query resolved. My reference number : 42763606
0 replies
46 months ago
Customer's lives don't matter
On Saturday, 25 June I went to Mr Price Home at the Rosebank Mall, Johannesburg. Upon entering I noticed that the hand sanitising station had been removed and the staff were no longer wearing their masks. I went in quickly paid for my purchase. The cashier started coughing, without covering his mouth. I stood as far away from the counter as I could. I sent an e-mail to Mr Price telling them about my experience. I was finally called yesterday, where the person from the store informed me that all covid protocols were set aside by head office as soon as the government announced that masks could be removed. She further went on to ask me if the cashier covered his mouth when coughing, or whether he coughed in the air. I said that he did not cover his mouth. I also told her that they were the only store in the Mall who had removed the Covid Protocols and she said that she was aware of this. I also understand Mr Price's response to the government's announcement that they in fact show no concern for their customers. By the staff wearing their masks they are potentially protecting their customers, but this isn't their concern. I also pointed out that the Covid Pandemic is not in the past, but that we still have to take precautions. She acknowledged this, but said that the instruction came from Head Office. I told her that I would no longer be visiting their stores as they have clearly shown a lack of concern for their customers. People are still contracting Covid and many are still dying. Mr Price is short sighted.
268 replies
51 months ago
AMC sells defective products
I bought a six pot set from AMC on the 20th of September 2020. Since I started using the pots I have experienced problems with the knobs (visiotherms) on the lids. The first few times when I cooked with pots I found water running down from the knobs down the lids. I then realised that the water was getting into the knobs when the lids were washed and started seeping out when I cooked.I contacted AMC numerous times. I was told that it’s not suppose to do that and that no one has ever complained about this before. I contacted the consultant, through whom I made the purchase. She took the lids to the local AMC depot where the knobs were changed twice, but the problem continued. She was also told that this shouldn’t happen. It continued happening and it was arranged that the knobs be checked by another AMC depot - this was arranged. Somehow the message of what was actually wrong got lost and they checked if the knobs were loose, rather than checking if water was being retained after being washed. I then took the lids to the local AMC depot in Randburg, where the knobs were changed again. The person whom I dealt with said that the knobs did retain water and that I should remove the knobs every time I wash it. This was in December 2021. After all this time someone told me this. I then called AMC in Cape Town again and they told me to try out the new knobs and should the problem continue that the lids be sent to Cape Town so that they can check what the problem is. I used the pots throughout December and found that the problem persisted. I then called AMC in Cape Town in January and they told me that I should take the lids to the Randburg Depot and they would be sent to Cape Town to be checked. This would mean that I would not be able to use my pots for a minimum of 6 weeks. I told the consultant that since I had the problem from the first time that I started using the pots that they should have immediately replaced the lids. The fact that I am running around trying to sort out this issue is unacceptable. Everyone told me for over a year that I should not be experiencing this problem - then I get told that this is what happens and I should remove the knobs when washing. I didn’t save up for so long to buy pots that were problematic from the onset. The water running from the knob is unhygienic. I called AMC on Tuesday, 11 January only to be told that they will escalate this issue and that I would be called. No one called. I eventually contacted Fatima Sydow via Facebook as she promotes AMC cookware - I asked her to assist me by putting me in contact with someone at AMC who could possibly help me.My e-mail was sent onto AMC. I was then contacted by someone called Samantha. She said that I shouldn't be having this problem with the knobs and that they will send a driver to collect the lids. They will test the lids and let me know what would be done. The lids were collected. Samantha then called to let me know that the lids were tested and that there was a problem, but that the visiotherms would be fixed so that they would no longer leak. I then asked her why, if the visiotherms were faulty, and were replaced 3 times already, why they would not replace the lids with new lids and visiotherms that did not leak. This was a problem since the first time I used the pots. She then told me that either her supervisor or manager would call - this did not happen. She then called me to let me know that my lids would be returned. She also said that the visiotherms took in water and that I would have to take the visiotherms off after I washed the pots so that they could dry. I told her that that would eventually wear out the thread - so she said that I had to do it occasionally. She then said that since the visiotherms were not attached to the lid that it would take in water. I then told her that I was told, for over a year, by the customer service consultants for over a year, and by her, just the week before that it was not suppose to take in water - so that would mean that they lied to me for the entire time. The lids came back, isotherms replaced for the fourth time- and the problem continues. I have since washed two lids and they both leak water. It is so unhygienic. These are pots that I use to cook food. I feel that after spending around R20 000 on these pots that I should have paid for pots that do not have these problems. Instead I was sold defective products and I am suppose to live with this. Once the sale was made it became my problem.
0 replies
51 months ago
AMC sells defective product
I bought a six pot set from AMC on the 20th of September 2020. Since I started using the pots I have experienced problems with the knobs (visiotherms) on the lids. The first few times when I cooked with pots I found water running down from the knobs down the lids. I then realised that the water was getting into the knobs when the lids were washed and started seeping out when I cooked.I contacted AMC numerous times. I was told that it’s not suppose to do that and that no one has ever complained about this before. I contacted the consultant, through whom I made the purchase. She took the lids to the local AMC depot where the knobs were changed twice, but the problem continued. She was also told that this shouldn’t happen. It continued happening and it was arranged that the knobs be checked by another AMC depot - this was arranged. Somehow the message of what was actually wrong got lost and they checked if the knobs were loose, rather than checking if water was being retained after being washed. I then took the lids to the local AMC depot in Randburg, where the knobs were changed again. The person whom I dealt with said that the knobs did retain water and that I should remove the knobs every time I wash it. This was in December 2021. After all this time someone told me this. I then called AMC in Cape Town again and they told me to try out the new knobs and should the problem continue that the lids be sent to Cape Town so that they can check what the problem is. I used the pots throughout December and found that the problem persisted. I then called AMC in Cape Town in January and they told me that I should take the lids to the Randburg Depot and they would be sent to Cape Town to be checked. This would mean that I would not be able to use my pots for a minimum of 6 weeks. I told the consultant that since I had the problem from the first time that I started using the pots that they should have immediately replaced the lids. The fact that I am running around trying to sort out this issue is unacceptable. Everyone told me for over a year that I should not be experiencing this problem - then I get told that this is what happens and I should remove the knobs when washing. I didn’t save up for so long to buy pots that were problematic from the onset. The water running from the knob is unhygienic. I called AMC on Tuesday, 11 January only to be told that they will escalate this issue and that I would be called. And I waited. I eventually contacted Fatima Sydow, as she promotes AMC pots asking if she could put me in contact with someone at AMC who could possibly help me.My e-mail was sent onto AMC by her. I was then contacted by someone called Samantha who said that my lids would be collected and that the lids would be tested. A few days later she called informing me that there was a problem with three of the visiotherms and that it would be repaired. She also then told me that the water should not be leaking from the visiotherms. I told her that since I had this problem from the time I started using the pots that I would prefer that the lids and visiotherms be replaced by ones that don’t have this problem. She then told me that she would have her supervisor or manager get in touch with me, which they did not. She next called to inform me that the visiotherms were replaced and the lids would be returned to me. She then told me that since the visiotherms were not attached to the lid, that it would take in water and that I would have to remove them after washing so that they could dry. I told her that this would eventually wear out the thread of the lid, so she said that I should do it occasionally. I told her that I had been told by the customer service consultants and by her that the visiotherms should not take in water, which meant that I had been lied to for over a year. The lids were replaced. I have since used and washed two pots and both the visiotherms leaked water after washing - staining the lid with streaks as a result. I am very disappointed that AMC did not replace the lids and visiotherms with ones that were tested and found to not have this problem. This is extremely unhygienic since these pots are used to cook food. After taking around R20 000 I could forget about them being honest about their defective products. I had planned to buy 3 more sets - one set for each of my children - but this is no longer an option.
0 replies
57 months ago
Checkers sell potentially contaminated Koo Beans
On the 20th of July 2021 I purchased Koo Speckled Sugar Beans from Checkers Emmarentia. On the 26th of July Koo recalled their tinned products produced between 1 May 2019 and 5 May 2021. I took all the Koo tinned products that I had, manufactured between the said dates, back to the store and received a refund. The supervisor told me to get replacements from the shelves - I went back to her telling her that the products on the shelves were part of the potentially contaminated batch. She said that she would make sure that they were removed from the shelves. On the 29th of July I ordered Koo Speckled Sugar Beans via the Checkers 60 App. I was sent Koo sugar beans produced on 29 October 2020. I called the Checkers 60 help line. The person to whom I spoke told me that I would be refunded and that I could throw the beans away. She also said that she would call the Manager of the store to remove the products from the shelves. I was afraid that if I did that that someone digging in my bin could potentially extract the products, eat it and possibly harm themselves. So I took the beans back to the store on the 31st of July. I explained that I received a refund and I wanted to return the products so that they could return them to Koo. The supervisor told me to check on the shelves for sugar beans as they restocked. Once again I found the products manufactured between said dates (29/10/2020). I told the supervisor and she called the Manager to speak with me. I explained the situation to him. We went to the shelves and he said that he would personally remove the items. Today, 9 August, I ordered Koo Sugar Beans via the Checkers 60 App and once again received the products produced on the 29th of October 2020. I had explained to all those I spoke to that lives could be endangered should the products be contaminated. Checkers isn't taking a loss for these products, Koo is. I just don't understand why they are stock products which could potentially be harmful and endanger lives.
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
1 (6.666666666666667%)
2 Star
2 (13.333333333333334%)
1 Star
8 (53.333333333333336%)