MV
Malana V
Active since Dec 2017
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Shade net repairs
The team from Shade Masters did a great job when removing, re-stitching and re-fitting my shade net. Thanks for the fast and friendly service
0 replies
3 months ago
Great service
I contacted Cartrack to have the tracking units tested Josephine took my call She was very helpful and attended to my request timeously
56 replies
9 months ago
Dianne Lucus attended to my query
Dianne Lucus attended to my query. She was very helpful throughout the process. She went the extra mile to reach out to me even though I couldn't take her calls. The query was handled and resolved in a timeous manner. Thank you, Dianne.
53 replies
9 months ago
Mosa Mfene attended to my query
Mosa Mfene attended to my query. She was very helpful throughout the process. The query was handled and resolved in a timeous manner. Thank you, Mosa
53 replies
15 months ago
Venantia Ryan handled my query
Venantia Ryan handled my query. She was very helpful throughout the process. The query was handled and resolved in a timeous manner. Thank you, Venantia
56 replies
18 months ago
Anja Mitton is the best sales executive
Anja Mitton is the best sales executive. She goes out of her way to help a prospective buyer and to accommodate their needs. She is always more than prepared to walk the extra mile to finalise a purchase. Thank you, Anja
0 replies
18 months ago
Eileen James handled...
Eileen James handled my query She was very helpful throughout the process The query was handled and resolved in a timeous manner Thank you, Eileen
53 replies
20 months ago
I have been sending emails to info@tigeradvantageplus
I have been sending emails to info@tigeradvantageplus.co.za since 01/08/2024 to request an invoice for 2 vehicle licence renewals, all to no avail I eventually got hold of another consultant, Nellie Botha She sent me the invoice the next day and the renewals are now (eventually) in process Brilliant service from Nellie Botha
53 replies
27 months ago
Wayne Cooper was ver...
Wayne Cooper was very helpful and could answer all my questions These days you don't often get the same level of service anywhere else
58 replies
49 months ago
BAD LEVEL OF SERVICE
My brother passed away on 9 July 2021, following an accident We could not find any proof of a funeral cover that he had in his name so I opted to pay for the funeral Only afterwards did we discover that he had funeral cover underwritten by Hollard/IUA Business Solutions Since 9 September 2021 we have been communicating with Hollard to try to get them to pay out this claim To date, no success See copies of emails sent to date EMAIL 01 Sent: Thursday, 09 September 2021 19:29 To: liveclaimsadmin@hollard.co.za <liveclaimsadmin@hollard.co.za>; jetenquiries@rcsgroup.co.za <jetenquiries@rcsgroup.co.za>; *** To whom it may concern Please be adviced that Mr ***passed away and his funeral was paid by Mrs *** Please contact her regarding payment of policies EMAIL 02 Sent: Thursday, 09 September 2021 19:35 To: customercare@iua.co.za <customercare@iua.co.za>; *** To whom it may concern. Please confirm that this is the correct email address for a claim of the funeral policy linked to Late *** jet club card Mrs *** can be contacted on *** EMAIL 03 From: Customer Care <CustomerCare@iua.co.za> Date: Mon, 13 Sep 2021, 09:04 Good day, Thank you for contacting IUA Business Solutions. My condolences for your loss. There is an active account protection plan. Please liaise with our claims department directly lifeclaims@iua.co.za or 031 570 7631 Please feel free to contact us should you require anything further. Thank you. Shizelle Pillay Learner: Administrator T: 087 82 02024 | F: 086 743 2216 EMAIL 04 Sent: Tuesday, 14 September 2021 09:15 Subject: Fwd: [EXTERNAL] Fwd: Death certificate and Id Late *** EMAIL 05 Sent: Wednesday, 06 October 2021 09:11 To: lifeclaimsadmin@hollard.co.za <lifeclaimsadmin@hollard.co.za>; *** Good Morning Please see attached documents as Mrs *** paid for the funeral of Late ***. She can be contacted on *** EMAIL 06 From: HollardInsurance_DoNotReply@Hollard.co.za <HollardInsurance_DoNotReply@Hollard.co.za> Sent: Friday, 08 October 2021 11:55 Good Day, We are in receipt of your email. Thank you for making contact with us. Our condolences to you and your whole family for your loss. In order for Hollard to proceed with your claim, we need the following documents from you: • Certified copy of death certificate • Certified Copy of Identity Document • Application Form - Claim • Death Notification Form (BI-1663 or DHA-1663) Please send the above documents to lifeclaimsadmin@hollard.co.za When we get the above documents, we will process your claim and give you feedback about the outcome of your claim.. If have any questions, please contact us in any of the following ways: By phone : (0860111343) By fax : (011) 351-300 By email : lifeclaimsadmin@hollard.co.za By post : P.O. Box 87428, Houghton, 2041 Kind regards Life Claims Team EMAIL 07 Sent: Tuesday, 19 October 2021 19:22 To: lifeclaimsadmin@hollard.co.za <lifeclaimsadmin@hollard.co.za> Good day Please see the documents attached, as requested I have completed the information to the best of my knowledge Please let me know if you have any questions regarding the claim EMAIL 08 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 19 October 2021 19:23 Hello Thank you for contacting the Hollard Partner Solutions Claims Team. This is an automated reply to let you know that we received your mail. Please note that we have implemented a new policy administration system and because of this, we are experiencing slight claims backlog. If you have already submitted a claim and do not receive an assessment outcome SMS in the next 10 working days, send a complaint in writing to hpscomplaints@hollard.co.za and we will escalate your claim for you. To submit a new claim for Funeral , Retrenchment and Temporary loss of income on our WhatsApp 0860 111 343. We apologies for the inconvenience. Kind Regards The Hollard Partner Solutions Claims Team CUSTOMER CARE LINE 0860 111 343 EMAIL 09 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 19 October 2021 19:23 Hello! Thank you for contacting Hollard. We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on 0800252467 (Standard rates apply) Kind Regards Life Claims Team EMAIL 10 Sent: Tuesday, 16 November 2021 19:23 To: lifeclaimsadmin@hollard.co.za <lifeclaimsadmin@hollard.co.za> Good day Please refer to call with reference 1203328107 on 08/11/2021 According to the call centre consultant I spoke with, I need to submit a "letter of authority" with this claim As explained, the courts will only issue a "letter of authority" when an estate does not have an appointed executor Therefore, it is not possible for me to obtain a "letter of authority" The only document I can submit is the "letter of executorship", see attached Please confirm if this is acceptable or how this issue can be resolved Please reply via email as I cannot take calls during office hours and it is well nigh impossible to get through to a call centre consultant EMAIL 11 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 16 November 2021 19:24 Hello! Thank you for contacting Hollard. We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on 0800252467 (Standard rates apply) Kind Regards Life Claims Team EMAIL 12 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 16 November 2021 19:24 Hello Thank you for contacting the Hollard Partner Solutions Claims Team. This is an automated reply to let you know that we received your mail. Please note that we have implemented a new policy administration system and because of this, we are experiencing slight claims backlog. If you have already submitted a claim and do not receive an assessment outcome SMS in the next 10 working days, send a complaint in writing to hpscomplaints@hollard.co.za and we will escalate your claim for you. To submit a new claim for Funeral , Retrenchment and Temporary loss of income on our WhatsApp 0860 111 343. We apologies for the inconvenience. Kind Regards The Hollard Partner Solutions Claims Team CUSTOMER CARE LINE 0860 111 343 EMAIL 13 Sent: Tuesday, 30 November 2021 11:39 To: lifeclaimsadmin@hollard.co.za <lifeclaimsadmin@hollard.co.za> Good day Please refer to the telephone conversation between myself and Victor on 08/11/2021 Call reference 1203328107 Please refer to the telephone conversation between myself and Thulani on 30/11/2021 Call reference 1203360152 According to Thulani the executor on the estate needs to issue something in writing authorising me to continue with the claim I have just contacted the executor regarding Thulani's request According to the executor he can only issue anything in writing upon receipt of a written request from your offices Therefore, I am hereby requesting that an authorised consultant send a written request to him The written request should then confirm that : the funeral claim has been lodged by myself that the executor is aware of this that the executor authorises the claim to be processed Please respond via email and cc myself on the communication sent to the executor EMAIL 14 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 30 November 2021 11:39 Hello! Thank you for contacting Hollard. We have received your email and you can expect a response from us within 2 business days. If you do not hear back from us, please contact our claims team on 0800252467 (Standard rates apply) Kind Regards Life Claims Team EMAIL 15 From: Life Claims Admin <LifeClaimsAdmin@hollard.co.za> Sent: Tuesday, 30 November 2021 11:39 Hello Thank you for contacting the Hollard Partner Solutions Claims Team. This is an automated reply to let you know that we received your mail. Please note that we have implemented a new policy administration system and because of this, we are experiencing slight claims backlog. If you have already submitted a claim and do not receive an assessment outcome SMS in the next 10 working days, send a complaint in writing to hpscomplaints@hollard.co.za and we will escalate your claim for you. To submit a new claim for Funeral , Retrenchment and Temporary loss of income on our WhatsApp 0860 111 343. We apologies for the inconvenience. Kind Regards The Hollard Partner Solutions Claims Team CUSTOMER CARE LINE 0860 111 343 EMAIL 16 Sent: Sunday, 09 January 2022 13:06 To: hpscomplaints@hollard.co.za <hpscomplaints@hollard.co.za> Good day As per the automatic reply received on 30/11/2022 after sending the email below The email states the following : Thank you for contacting the Hollard Partner Solutions Claims Team. This is an automated reply to let you know that we received your mail. Please note that we have implemented a new policy administration system and because of this, we are experiencing slight claims backlog. If you have already submitted a claim and do not receive an assessment outcome SMS in the next 10 working days, send a complaint in writing to hpscomplaints@hollard.co.za and we will escalate your claim for you. Please note that I have not received any response since Please escalate the claim EMAIL 17 From: HADcomplaints@hollard.co.za <HADcomplaints@hollard.co.za> Sent: Monday, 10 January 2022 13:11 Hello Hollard Complaint Reference:HOL-129128-01 22 Date Received: 10 January 2022 Policy Number: We are sorry that your recent experience has led you to contact us with a complaint. The details of your experience will be carefully revised and we will do our very best to resolve your complaint timeously and fairly. Your complaint has been assigned to a dedicated member of our team. A consultant will be in contact with you within 5 working days. If you have any additional information about your complaint, please send an email to mycomplaint@hollard.co.za and include your complaint reference number in the subject line. You may also contact us on 011 351 4150 if you want to discuss the details of your complaint. Kind regards, The Hollard complaints team EMAIL 18 Sent: Wednesday, 12 January 2022 11:10 To: mycomplaint@hollard.co.za <mycomplaint@hollard.co.za> Good day Thanks for the prompt reply Please note that I cannot take any calls during office hours Therefore, please communicate via email only EMAIL 19 From: Mycomplaint <Mycomplaint@hollard.co.za> Sent: Wednesday, 12 January 2022 11:11 Hello. Thank you for contacting Hollard Life. This email is to acknowledge receipt of your complaint. We will be in touch soon to find out more and will keep you updated during and once we have resolved your complaint. Regards, Hollard Life: Complaints Management CUSTOMER CARE LINE 0800 222 636 EMAIL 20 From: NomaM2@hollard.co.za <NomaM2@hollard.co.za> Sent: Wednesday, 12 January 2022 16:28 Hello Miss Hollard Complaint Reference: HOL-129128-01 22 Date Received: 10 January 2022 Thank you for recent contact with Hollard . Kindly note that our claims department have confirmed that we need the nominated beneficiary written on the letter of Authority to claim as they cannot override the Letter of Authority . We hope the above solution meets with your approval and look forward to continuing our relationship with you. If you have any further queries regarding this matter, please do not hesitate to contact us on 0800 601 016 or you may send an email to Mycomplaint@hollard.co.za . Kind regards, Nomathemba Mncwango Customer Relationship Specialist EMAIL 21 Sent: Sunday, 30 January 2022 19:13 To: NomaM2@hollard.co.za <NomaM2@hollard.co.za>; mycomplaint@hollard.co.za <mycomplaint@hollard.co.za> Good day Nomathemba I am sorry to say that I am not happy with how this claim has been handled to date Please see the info below : Please note that the value of this estate exceeds R 250,000.00 This clearly states that a letter of executorship (LOE) will be issued and not a letter of authority (LOA) Once an LOE has been issued by the Master (a copy of which has been submitted to your office) NO COURT will issue an LOA By all indications, it is indicated that the LOE replaces the LOA Your claims department indicated that only a copy of the LOA will be accepted In all honesty I cannot see that the claims department overrides the rules set out by law Therefore, please review this claim Please advise on the outcome at your earliest convenience EMAIL 22 From: Mycomplaint <Mycomplaint@hollard.co.za> Sent: Sunday, 30 January 2022 19:13 Hello. Thank you for contacting Hollard Life. This email is to acknowledge receipt of your complaint. We will be in touch soon to find out more and will keep you updated during and once we have resolved your complaint. Regards, Hollard Life: Complaints Management CUSTOMER CARE LINE 0800 222 636
636 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
6 (46.15384615384615%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (23.076923076923077%)