LJ
Lamkelo J
Active since Dec 2017
15
Reviews
0
Industries
Reviews
15 reviews21 months ago
Poor Service & Communication
I recently had a very disappointing experience with Ford Motus Germiston that I feel compelled to share. I brought my vehicle in for a major service on July 2, 2024, and raised concerns regarding an airlock issue. Despite being assured twice by Mr. Moses that this matter had been addressed, I was shocked to encounter the same problem while refueling at the Sasol station nearby. Upon further inspection, I discovered that the water level for the wipers was unexpectedly low and the engine compartment was excessively dirty. To my dismay, there was also a significant accumulation of oil on top of the engine, and one of the pipes next to the engine was missing a clip. I have attached pictures to illustrate these issues. After discussing my concerns, I brought the car back in as advised by the service agent. Unfortunately, the communication from Mr. Moses was lacking, and it seemed that nothing substantial was done during this visit. The only change I noticed was that the air conditioning system began making noise, which is unacceptable. On August 5, 2024, I dropped my car off at 6:50 AM, but I only received a call from the agent at 4:00 PM asking me to approve a quote for R4,500 (excluding VAT) to strip the vehicle. It was frustrating to wait all day, only to be contacted in the last hour, and to be informed that my car would need to stay overnight. As I use this car as a working tool, this situation has compromised my ability to work effectively. This kind of service does not reflect well on Ford’s image. I have been a loyal customer of Ford Germiston since purchasing my vehicle new and have always expected a higher standard of service. The lack of attention to detail and poor communication throughout this process has left me extremely disappointed. Additionally, I am in contact with Ford South Africa regarding a leaking oil cooler housing. The engine was replaced in 2022 under warranty at Queenstown Ford, and I believe this issue should also be covered under warranty. Overall, my experience with Ford Motus Germiston has been frustrating, and I hope they can improve their service quality and communication moving forward. #FordMotusGermiston #CustomerService #Disappointed
0 replies
27 months ago
Urgent: Request for Resolution of Escalated Query - CRM Number: 000026530007523
I hope this correspondence finds you in good health. I am reaching out to express my deep dissatisfaction with the customer service I have experienced as a Black customer and the ongoing challenges I've faced regarding the handling of my account. In October 2022, I requested the closure of my private banking account, which FNB inexplicably ignored. Subsequently, I incurred banking fees, leading to a payment of R7300 to avoid adverse effects on my Credit Bureau record after being turned over to the collection department. Despite repeated attempts to communicate my concerns, my request to downgrade my account since 17/07/2023 has been disregarded, resulting in monthly fees totaling R1100. This, coupled with the perceived exorbitant interest rates and alleged exploitation of financially vulnerable individuals, has left me with no intention of continuing my banking relationship with FNB. The unresponsiveness of your call center and back office has been a recurring issue, as highlighted by my recent interaction with Pinky at the FNB branch in Heidelberg. She, too, faced difficulties reaching your support channels and had to resort to emailing the back office to address the hold on my account. Financially, this situation has taken a toll on me, forcing me to continuously pay fees due to the lack of resolution. This was exacerbated when a recent product application reflected negatively on my credit history, affecting not only my finances but also my personal aspirations. Reference Number: 5449874NF This matter was escalated to FNB on March 28, 2023, with reference number 5144181Q. Despite the assurance of a consultant contacting me within one to two business days, I have not received any correspondence. Attempts to reach the Collections department at 0875774000 have been futile, and my CRM number 000026530007523 remains unanswered. I sent an email on April 6, 2023, seeking clarification and records, yet there has been no response. I find myself at a loss on how to proceed. My primary concern is withdrawing my funds and closing the account to cease additional charges. Your urgent attention and resolution to this matter would be greatly appreciated. Sincerely, Mr Lamkelo Jaxa
111 replies
28 months ago
Network Connectivity
I want to bring to your attention the serious network connectivity issues faced by Agnes Rest in Lady Frere, Eastern Cape (GPS: 4GW99334+9X). This lack of network connectivity is adversely affecting education, remote work, banking and safety in the area. The situation not only hampers finances but also poses a threat to healthcare access for loyal patrons of two decades. Considering alternatives such as MTN, which offers superior coverage, becomes crucial in such circumstances. A swift resolution is urgently needed to protect devoted customers, ensuring vital connectivity for rural residents and fostering community growth. Your prompt attention to this matter is essential.
314 replies
30 months ago
Lack of Response to Previous Email Dated 12 October 2023
Dear Woodford Car Rental Team, I trust this email finds you in good health and high spirits. I am writing to express my appreciation for the commendable service that Woodford Car Rental has consistently provided over the years. Your commitment to delivering a seamless and efficient car rental experience has made me a loyal customer. However, I must address an issue that has been causing me concern. On 12 October 2023, I sent an email to your customer support team, which, unfortunately, has gone unanswered. This lack of response has left me apprehensive about booking a car rental with Woodford for my upcoming trip to Cape Town, scheduled from 14 November 2023 to 19 November 2023. As a dedicated Woodford customer, my expectation has always been to receive the same level of professionalism and dedication that has defined our past interactions. I urge you to review my previous email dated 12 October 2023 and respond promptly to resolve the matter I raised. I value the relationship I have built with Woodford Car Rental, and I believe that this issue can be addressed amicably to maintain our positive rapport. I am looking forward to a swift and satisfactory resolution to regain my confidence in your services. Thank you for your attention to this matter. Sincerely, Mr Lamkelo Jaxa Cell no : 0716248538
131 replies
31 months ago
Urgent Complaint: Unprofessional Service and Billing Errors
Dear Vodacom Cancellation Department, I hope this email finds you well. I am writing to express my deep frustration and disappointment with the service I have received from Vodacom in recent weeks, specifically concerning the cancellation of my contract. On September 21, 2023, I contacted Vodacom to request the cancellation of my contract. I received a RAM collection reference number, V2P0207570, to track the collection of my devices. However, my experience since then has been nothing short of a nightmare. Firstly, on Saturday, September 24, 2023, I received a message indicating that an upgrade had been processed, even though I had been patiently waiting for the collection of my devices as part of the cancellation process. This was a clear contradiction of my request for cancellation. To compound the issue, on October 2, 2023, I discovered that Vodacom had debited my bank account for the very same contract upgrade that I had explicitly requested to be canceled. This billing error has caused significant financial inconvenience and distress. Furthermore, my interactions with your call center on October 3, 2023, have been deeply disappointing. I spoke with a representative named Noluthando at 14:28, and her conduct during our conversation was highly unprofessional and rude. The call lasted for 10 minutes before she abruptly dropped it, leaving me without the reference I needed, as promised in your voice recording. Noluthando displayed a complete lack of respect and empathy for me as a customer. I have attempted to resolve these issues through multiple calls to your call center on October 3, 2023, but I received no assistance from the three agents I spoke with. Additionally, I communicated with the RAM collection team and requested they call me an hour before arriving at my house, as I needed to collect my children from school. Regrettably, they failed to honor this request and didn't wait for me, despite promising to return. My name is Lamkelo Jaxa, and my account number is I7681142-6. I am extremely frustrated and disheartened by the series of unfortunate events and the lack of professionalism and respect displayed by your staff. I urgently request the following actions to be taken: 1. Immediate cancellation of the contract and a refund for any unauthorized charges. 2. A thorough investigation into the unprofessional behavior of Noluthando and the billing errors. 3. Clear and transparent communication regarding the status of my cancellation and the resolution of these issues. I expect a swift resolution to these matters, as they have caused me substantial stress and inconvenience. Failure to address these concerns satisfactorily will leave me with no choice but to escalate this matter further and explore alternative courses of action. I sincerely hope that we can resolve these issues promptly and amicably. Sincerely, L. Jaxa Account Number: I7681142-6
786 replies
32 months ago
Unhappy Client
In 2022 I request for my private banking account to be closed in October 2022, this request was ignored by FNB I was then charged banking fees. Until I was handed over to the collection departement I paid an amount of R7300 since I didnt want my name to be dented on the Credit Burea. On the 17/07/2023 then I requested them to down grade my account at which they ignored it again then I have been charged monthly fees with came to R1100 again I have been calling their agents but no assistance. I will never again bank with FNB they are stilling people money . their refrence no for my calls is CAS 9914406-T8S7PO.
247 replies
43 months ago
Link of Cards Giving Error 500
I joined discovery vitality in may since then I have been struggling to link my Dis-Chem, checkers, Woolworths card . Everytime I try to link it keep on giving me 500 error message I have called the help line no one seems to solve my challenges. What worries me is that I have lost points due to this error
0 replies
44 months ago
BAD SERVICE & UNRELIABLE CAR
I hope all is well with you and your families. My name is Mr Lamkelo Jaxa. I am the owner of the Ford ranger 2.0 Bi-turbo Thunder 4x2 Frozen white that has been with Ford Germiston since 10 August 2022. Vehicle Make & Model : FORD RANGER THUNDER 2.0 BI TURBO Vehicle VIN number: AFAP MJ2PLY34921 Current Vehicle Mileage: Registration Number: DOYI 4 GP Servicing Dealership: Motus Germiston Ford Contact Person at Dealership : Sizwe buthelezi I bought the car from Ford Germiston on 18 November 2020 from great sales Executive Mr Quentin Du Toit, after great convincing and marketing of the Ford brand from him vs Toyota. When the car was around 24000k it started to show low pressure oil warning light , I took it ford germiston it was recommended that it must be serviced for major.My emissary continued the car broke down on N6 less than a year ago on the 30th September 2021. I had issues with the AA roadside assistance that never pitched up as it was one of the key things that were said during the marketing stages of the car, that ford has 24/7 roadside assistance. I ended up arranging my own transport since my family was placed at risk. I had to book a Guest house to ensure I keep my family safe in East London. I had issues with the loan car. I had to raise it with the car dealers. None of the two car dealers wanted to take the ownership until I raised the issue with Ford SA. Eventually the loan car came from Ford SA even though it was not accommodating my family I had to take it because I had no choice since I had no means of going to work. The Kelston Ford Queenstown gave me a report that the car engine needed to be replaced. I was kept on the loop interms of the progress of the repairs. I was then called to be told that the car was ready for collection. I had to quickly drop everything and arrange to pick up my car since Ford couldn't bring it to me. On the week of the 5 August I was driving from Mpumalanaga on N3 when I started to hear a weird knocking sound. I couldn't locate it until I reached home. This irritating noise continued to happen on the 10th of August 2022. I asked my wife to lend me her car since I had an urgent situation to attend to in Nelspruit. I told her to take the car to Ford Germiston for the assessment since there is no warning light , she then called me and told me that the car has been booked in after it was tested. She will have to leave it since it was not safe to drive it. Sizwe has been keeping me on the loop through the diagnostic stages or fault finding. I have picked up the fight between the two dealerships about who must take the ownership or the cost of repairs. I spoke with Sizwe about the loaned car since my car has been with ford for so long and nothing yet has been done. I was then loaned a Ford Ecosport manual with an empty fuel tank with little fuel for me to get to the next garage. The issue of this car is really compromising my health also since I have a spine operation. The loan car is manual and heavy on fuel consumption compared to my diesel car from the day I got the car till to date I have already spent R1100 just in three days with less than 400km travelled. I am really not happy at all because when I decided to buy a well known brand new car I never foreseen going through all this stress and strain. The car is not even two years old but its having all these issues and lack of ownership or accountability make it worse. I wish I could reverse the transaction of buying this car so that I would know I am looking for a much reputable car that will be able to take me and my family. To make things worse I been told that I must return the leased car even though my car is not yet sorted. to bring things to your attention I travel every day 280km minimum and I work on dams , i had clear reason why I looked for the Automatic Car that will access my working sites easy and any weather conditions. The treatment I am receiving from the ford dealers it's professional and they have no sympathy for clients. I would like to get the head office of ford to be involved and sort the internal issues so that I can have a reliable car.
0 replies
46 months ago
Unhappy Loan Client
I took loan at Capitec loan at which I tried to push it to pay it up before the 84 months. I paid up the account on the 22 month but I am still been charged by Capitec the full monthly fee and interest for the R0.01. everytime I trying to settle this amount it keep on telling me I have exceeded the outstanding balance. When I called their agents they dropped me off ,while I was still looking for clarity the Agent name from Collection is Nokuthula I called in at 18:33 on the 28/06/2022. Account no 1720589168 I need this account to be settled as I have paid what was due. This is really affecting my budget as it also impact my other commitments. The Capitec service agents have no customer care ,they are also arrogant and not willing to listen. I have been with Capitec for years never received such hostile treatment, treated as if you are nothing. I am really so angry
134 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
13 (86.66666666666667%)