JK
J K
Active since Dec 2017
10
Reviews
0
Industries
Reviews
10 reviews73 months ago
MTN charges out-of-bundle without my consent
On 26 April 2020 MTN started charging me Out-Of-Bundle rates when I had never opted in. As far as I know, the telecommunications companies are prohibited from charging customers the out-of-bundle rates unless such customers had opted-in. I never signed up to have mtn charging my airtime for data when my data runs out. I have 2 numbers with mtn and on 1 of these numbers the mtn App does not allow me to limit data usage while it does on the other number. I have tried to contact mtn regarding this but cannot get hold of customer care. I find this act by mtn to be in contravention of the ICASA End-User and Subscriber Service Charter regulations (as amended in 2016, regulation 8B(2)). This is what the regulations states " Where an end-user does not opt-in to out-of-bundle data charge as per regulation 8B(1)(c) above, a Licensee must not permit any out-of-bundle data usage by an end-user until such time that an end-user purchases new data bundles or opt-in to out-of-bundle usage. In the event that an end-user does not make an election, whether to opt-in or opt-out of out of bundle usage, the Licensee may either immediately terminate data services or continue to provide data services, provided that the provision of the service shall be on the same terms and conditions applicable under in-bundle usage"
210 replies
86 months ago
Nedbank insurance and it's plumbers poor work and no delivery
Nedbank insurance and its plumbers (FOGI and Drain & Geyser Doctor) have not resolved the issue. I received emails from the the complaints department of nedbank that my issue had been forwarded to the plumbers and nedbank was waiting for response from the plumbers. I also received a call from Drain & Geyser Doctor plumbers and the lady who called me told me that they had bought a geyser of the size that was replaced and they would come and change the low pressure geyser they had installed. As of today, they have NEVER come to fix their mess and my family continues to experience the lower pressure of their installed geyser. As if the delays were not enough, FOGI sends me an sms and thank me for allowing them for attending to my claim. FOGI never attended to my claim and i am still waiting for nedbank's appointed plumbers to come and remove the lower pressure geyser they installed. My previous geyser was a high pressure but was replaced with a 400kpa pressure geyser. If nedbank cannot restore the same pressure as before, I will appreciate if nedbank can return my geyser and valve so that i can buy myself the same geyser. Then after that i can peacefully cancel my policy, but before then I need the pressure valve that was revomed from my house with the geyser. nedbank is a bunch of lairs who only promise but never deliver. This is similar to having insured a particular brand of a vehicle and when you claim nedbank replaces that vehicle with another brand or replacing a 4x4 double car with a kia picanto. That is exactly what happened with my geyser. nedbank cannot be trusted at all. I wish people can ditch it and stop using it.
56 replies
87 months ago
Nedbank insurance makes u-turn after rejecting my claim but install lower pressure geyser
I lodged a claim on the 18 January 2019 but after back and forth between Nedbank insurance and the manufacturer I was informed by a consultant that Nedbank insurance would not cover the claim as the geyser was not properly installed during the construction. I am not a plumber or familiar with construction work and i could not have realised that the geyser was not installed properly. But after I sent an email stating that the insurance policy was taken together with the bond and the bank had paid the contractor only after their inspector inspected the structure, including the same geyser that Nedbank was refusing to replace. The email made the bank to make a u-turn and tell me that plumbers would be sent to replace the geyser but this only happened 2 weeks after i lodged a claim. claim lodged on 18 Jan but geyser replaced on the 31 Jan. The geyser was replaced but with a lower pressure (400KPa) geyser than the previous (****Pa) and i since sent an email to Nedbank on the 3 feb 2019 but no response. I have now sent the follow up email but still ignorance on the part of the bank. Nedbank is good at debiting my account a monthly premium but renegades and install a lower quality geyser. I am going to cancel that insurance and I hope NO ONE will ever take insurance with the Nedbank.
217 replies
88 months ago
Dstv disconnected services for a fully paid account
I have been a DStv/Multichoice SA customer for more than 11 yrs and have been paying for the services via online banking and banking App with most payments in the last 2 yrs being on the banking app. I had never experienced payment challenges until Nov 2018 when i paid in time as usual but the payment did not reflect on my account for more than 24hrs and paid another amount using a different bank. These two payments never appeared on my dstv account for more than 48hrs and Disconnection happened this. When the problem was resolved I never got any feedback on what the problem was. Again on 25 Jan '19, I paid as usual using same platform and the same problem encountered. I called in at customer care and sent proof of payment on the same day but on the 27 Jan '19 services were disconnected. By the 28 Jan '19, and had to contact customer care and after lengthy discussions and exchange of messages (7+ hrs) services were reconnected but i was charged a reconnection fee. I currently sit with this problem as no one is willing to assist regarding this matter. supervisor is not available. I wish people can switch to other service providers. I am tired of the incompetency at Dstv/Multichoice SA
0 replies
90 months ago
Multichoice SA disconnects services & charge reconnect fee for services paid for
I have been a dstv (Multichoice SA) customer for over 15 years since my varsity days and have always enjoyed the services until recently (November 2018). I have an account that I have been paying via my bank's online and App and prior to the EFTs and Apps, my account was initially on debits until I changed to EFT and later bank's App. Every month I would pay my account through these platforms and in most cases I would use the App to pay. But for the first time, Multichoice did not allocate the funds I paid into my dstv account. I usually pay, by latest on the 25th of every month, which is the last day to pay to avoid disconnection and have never paid after the due date. But in Nov 2018, I paid earlier than usual, on the 24 Nov (Saturday) morning but this amount was not allocated to my dstv account the whole day, and on Sunday 25th the amount was still not allocated and with fear that my services would be disconnected and thinking that maybe my bank had some technical problems, I asked my wife to pay again from her bank account. Now there were two amounts paid for one month but none of them was allocated to my dstv account. On the 26th Nov I made a telephone call to their call center/ customer care explaining my anxiety over their none allocation of the funds paid and the consultant requested that I sent the proof of payments, which I did and later received an automated reply with reference number. On the same day around 13:00hr I made another call to enquire if my services would be disconnected since dstv/multichoice had still not allocated the funds to my account despite paying well in advance. I was assured that services would not be disconnected but surprisingly, on morning 27th Nov the services were disconnected. I had to make another call to find out why my services were disconnected while I had submitted 2 proofs of payment. The answer was that the DSTV accounts department had not yet allocated the funds as it takes aout 24hrs to allocate funds. I found this delay not only appalling but also disrespectful in that my services got disconnected even when I paid for such well ahead of the payment day. The only thing that DSTV could do was just to reconnect and reverse the re-connection fee they had billed into my account. My bank had assured me that the payment was processed successfully into the Multichoice SA bank account and that it was the responsibility of the beneficiary that I paid to trace such funds. Even on the 27 Nov, midday the funds were still not allocated and when checking on the DsTV Now App, the message that an amount due was payable immediately. This time I left it at that point because the services were already reconnected after I made a call to their customer care. I still wanted to know why it was taking more than 4 days to allocate funds. If my payment date is 25th of every month, do i have to pay on the 21st from now on in order for the funds to be allocated by the 25th? Having paid twice, what benefit do I get for having my money staying in the account of dstv for the following month. If I had not paid in time, Multichoice would have made me pay the re-connection fee that they charged on my account but as an individual I do not charge them interest for my funds sitting with them and inconvenience caused. Multichoice should get their accounts department in order to avoid wasting my time and resources by making me make calls because they could not allocate funds. There are so many service providers that I can utilize if after so many years Multichoice cannot handle a single task of allocating funds. It is not good enough that you just reconnect my services while it was not my fault. I guess this was the first and last time I experience this unprofessional conduct. I am ready to switch. I never even received a courtesy call after the funds were allocated 4 days later. Regards J. Khumalo (Dr)
0 replies
90 months ago
FNB payment not reflecting
I have been with FNB for more than 10 yrs and all has been going well until November 2018. I have paid my dstv account via FNB App (24 nov 2018)as i always do but the amounts are not reflecting on dstv side. The payment was made on 24 Nov 2018 at 8:59am but even after 48hrs it still does not reflect. When i call FNB customer care i spoke to a lady by name Mbali who told me that she could only see the last payment made to Multichoice was in October 2018. This surprised me because this is the first time in 10yrs that the amount is not reflecting. With fear that my dstv services would be disconnected, i had to ask my wife to pay from her account and even this amount did not reflect on recipient's side. What shocked me the most is when an FNB consultant named assumed that i might have paid into a wrong account. I have paid the way i always do but this time no payment reflects and it is assumed that i might have made a once off payment into a wrong account. 2 payments made to service provider but no trace from FNB where the amount was paid except that the reference number is shown. I did not like the rudeness of this consultant who was assuming i must have paid into wrong account. FNB should know that i got proof of payment from them that an amount was paid to a service provider but the consultant has impudence to come up with her assumptions. I think its the high time that i change banks, i cannot tolerate the kind of poor service, coupled with rudeness from bank staff. Why should I bank with a bank that does not care?? I think i might have overstayed my welcome at this bank
105 replies
91 months ago
mtn airtime disappearing
In october 2018 I had experienced airtime disappearance on my mtn number. First i recharged in order to make a short call but after recharging all the airtime was gone. When called the mtn call centre i was told that i had used mtn extra time (I dont know what it is) and i borrowed R15 worth of data. I use WiFi on the device and never use data but this time i am told i borrowed. I asked the call centre agent to cancel that extra time but unfortunately it could not be cancelled as i was told that i owed mtn the balance of what i had borrowed. I had to buy more airtime so that mtn agent could cancel that extra time thing they were talking about. 2 weeks after that, i bought R7 airtime to make a quick call and only spoke for 28 seconds and over R6 was left. this airtime had disappeared on the 31 Oct when i wanted to make another quick call. i called 136 and spoke to an agent (a lady) who kept on putting me on hold while checking what was happening, she told me that i had subscribed to a service but she could not tell me what it was. i asked for the amount being deducted but she put me on hold again and this time for more that 10min and eventually the call was transferred. Then i was getting a message that the mtn call center was closed and i should check the following day. I called again and spoke to another lady who said she could not see any records as the system only showed history of that day (31 oct). The lady told me that her colleague who was helping me might have cleared the history when i called earlier. Ultimately no one could tell me why my airtime was disappearing. I had to search on the internet what this mtn extra time is and the T&Cs and realised that i did not qualify for it because i hardly recharge that device. If i do, it max R7 per 2 weeks or a month. How then did mtn allow whoever activated that? I did not know how that worked but mtn is continuing to swallow my airtime. I hope one day all mtn who experience this can switch to other networks.
105 replies
94 months ago
iPhone 6+ Touch Screen Disease
I have an iPhone 6+ that i bought from the centurion store in 2015. Recently the phone showed some white bars at the top of the screen, which flicks at times. When this first started i had to do some research on the problem, only to find that it was something common with such models and the problem is called "Touch Screen Disease" see https://www.apple.com/support/iphone6plus-multitouch/ What surprises me is that no one seems to know about this problem at iStore, only to be told that if the devise is not insured, then i have to get a new one. I would have appreciated if someone explained to me that it is the problem that they cannot fix. How come Apple SA does not know the "Touch Screen Disease"?
0 replies
101 months ago
Royal Mark scam
In October 2017 i received a notification from my bank that R109 was debited from my bank (fnb) account by a company with ref number "EasydebitTroy.." I contacted the bank to dispute such transaction and i was told the name of the company that had submitted such debit request and it was Royal Mark, with telephone number ********** 750. The bank reversed the debit and I was told to contact such royal mark to cancel the debit order. I contacted the number given to me by the bank and the lady by name Prudence told me that the company that debited my account uses their system and it is based in Durban and their contact number is ********** 609. I contacted the number and it was Royal Marketing something. I asked why my account was being debited without my consent and they should STOP such nonsense. Vanessa understood and cancelled the debit. I have got nothing with this Royal Mark thing but they debit my account, BUT to my surprise the same company debited my account again in december 2017 with same amount. People should be aware of the collusion between banks and these scammers such as royal mark. I had stopped the initial debit and the bank asked me to note that "by stopping such debit order, I request fnb to prevent any future debit orders from this provider". But fnb still allows debit orders from same scammer. I suspect the bank colludes with this royal mark thing.
0 replies
101 months ago
Bad service and non activated sim cards
I took a contract with One2one on 24 November 2017 and I never received the sim cards as promised until I made a follow up, after which I was told that there was an error on their system but my contract was activated. I was asked to go to the nearest TFG store to buy simcards and RICA them and the consultant would call me to activate the cards. I received a call, in which I was informed that it would take about 72hrs to activate the contract. On 1 December 2017 I received an sms informing me that my contract was now activated as from 1 December 2017. But surprisingly, the One2one sim cards were still not working. On the 4 December 2017 I enquired about the non-working simcards but I was told that a request would be sent to MTN and feedback would take between 24 - 48hrs. After 48hrs I contacted One2one to follow up on the previous query but still no concrete response, except that another request would be sent to mtn and a request to connect the cards would take approximately 7 days. I indicated that I receive the statement in the middle of the month and with these 7 days I would have received my statement. I asked if I would be billed even when my cards were not activated on mtn network and the answer was "Yes!The contract has been active since 1 December 2017 " on 12 December, activation was done only on the old simcard and the data was loaded was not as per the contract (it was less) and I sent another email to one2one about the remaining simcard. I was told that an activation request had been re-escalated and I should allow a turnaround time of 5 - 7 working days for feedback. on Friday 15 Dec 2017 I received my statement and it included the monthly bill from One2one contract even though I was still waiting to get to have simcard activated and the data loaded on my number. queried this billing for no service and I received another call on 16 Dec 2017 from a consultant who said she would call on Monday 18 Dec 2017. She did call but still no data nor simcard working but the bill is here. On 19 Dec 2017 data was loaded on my old simcard but was half the data that I was entitled as per the contract but I was billed for 2Gig. The one2one simcard still not working. Why would I be billed for a full service while I only receive half the service I bought? Where has the rest of the data gone? I guess this is how one2one treat its customers and I involving myself with such a terrible service provider.
105 replies
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1 Star
10 (100%)