YS
Yolande S
Active since Mar 2009
33
Reviews
0
Industries
Reviews
33 reviews6 months ago
Deceased Estates Inefficient and Deliberately Draining a Deceased's Estate
Family member passed away on the 25th January 2024. All relevant documents were submitted to Standard Bank deceased estates on the 24th April 2024. There was back and forth regarding them not being able to accept the Letter of Authority as it was not certified, despite the DOJ only issuing them electronically. On the 13th May 2024, a new email was received requesting for the same information already provided. After all documents were re-submitted on the 15th May 2024, no news from them, assuming that there was nothing due to the deceased, until the 3rd June 2025, when I receive an email from attorneys requesting for a fresh set of documents that were already submitted to Deceased estates, for an amount of R2 849. 13 owed for his current account. After over a year, they request for attorneys to get in touch to collect this amount, without having the decency to submit the relevant paperwork. I responded stating that I will not resubmit this paperwok as Standard Bank already took over a month to process the paperwork I had submitted originally for the deceased estate. On the 9th October 2025, I received another email from the same attorney providing me with an updated statement to confirm the amount which needed to be paid, now that they have received the paperwork and processed it, R3 337.49. They have the audacity to delay the process due to inefficient handing over of the account. Then still have further audacity to charge interest of 24% on a balance of R516.23 from date of death. Banks have no compassion when it comes to deceased clients - they are still just a number. They are ruthless and greedy. Not to mention inefficient - no urgency to assist the family in finalising anything. One should rather deal with Fiduciary services within the insurance sector as they have more consideration and compassion than the banks when dealing with family members. I am helping a family member to deal with these matters and notified the attorneys that the deceased did not have any liquidity or assets to his name. He was the sole income earner in the home, and the attorney handling the case had the nerve to inform me that I should send her the proof of payment once payment has been made. I made a point of asking about the increase in balance due to their own inefficiencies, to which I am yet to receive a response.
53 replies
8 months ago
Team Leader sets the low standard of service
Continuing from my previous report, it is ow officially 3 weeks since I have logged this complaint of the incorrect tax directive being submitted to SARS which resulted in my return being rejected. Thabiso is the "Team LEader Coach" assigned to handling my complaint. His loack of communication and consideration for the incovenience this has caused is shocking for a Team Leader. Now this makes more sense why their service level is so low if the Team Leader delivers such a low standard of service. 3 days have gone by and I am yet to receive a response for the old tax directive to be cancelled off the system, as I cannot submit my return until the old Tax directive is cancelled even though the new tax directive was uploaded and is reflecting.
0 replies
9 months ago
Incorrect Data Capture Causes Delay with SARS
I tried to submit my tax returns on Monday, only to receive an error that the source code used on one of the IRP5's submitted to SARS was incorrectly captured from what was provided on the tax directive issued by SARS. A simple task as data capturing, is too difficult for the staff to get right. This has now caused a delay in my submission. I called the call centre after sending emails and receiving automated responses of lengthy turnaround times. I spoke to Katleho who seemed quite annoyed at my frustration of this error causing a delay. He was sighing through his annoyed responses, trying to maintain some level of professionalism because I had identified myself as someone who works in the industry. He resolved to escalate the error, which he was able to identify on the call, to the relevant department for them to "investigate" and correct the IRP5 and resend it. I am still waiting for this corrected IRP5 to be issued. This is an unnecessary and very frustrating delay which could have been avoided if the staff took the time to input data correctly. or at the very least, check that the information captured is correct.
424 replies
12 months ago
FNB Insurance ************
I had a vehcile accident in December 2022. I had to wait over 2 years, after multiple complaints on Hellopeter, regarding the lack of service and communciation from FNB insurance for my claim to be submitted to third party insurance. Still no communication from FNB's legal dept regarding this claim. I have to request for information. Now I am told that the claim has already been settled by the 3rd party to FNB Insurance, yet my excess has still not been refunded. Not even a courtesy to inform me that the claim was settled. FNB insurance are ************ and clearly do not operate with any transparency. Nobody seems to want to be held accoutnable for the lack of ethics or lack of communication.
58 replies
12 months ago
Absa Deceased Estates - Dead Service
As a financial advisor, I have never received such poor service from any other product provider handling a deceased estate. My uncle passed away on the 25th January 2024, I was appointed as his executor, by the Master's Office. I notified all banks of his death as soon as I had received the Executor's Letter. I had received a response from all the relevant banks, except Absa. Absa was a whole year delayed in contacting me in February 2025 to request for updated documents. All updated documents were submitted; however, they were delayed in processing the paperwork and finalising payments due to them being backlogged. I would never recommend anyone to have their will kept with Absa as their Deceased Estate is extremely inefficient. Calling in to the call centre for assistance, one is met with arrogant and sometimes ******** staff who expect you to bypass the rules of the Masters Office, in getting documents certified which cannot be certified because they are digital documents and the staff are not trained in verifying documents on the Master's Website. If I did not have knowledge of this process, I would have been shoved from pillar to post, because they insisted that I get the Letter of Authority certified. I was even told to go to the Absa Branch for them to certify the documents which obviously was not possible. I spent almost an hour in the branch while the financial advisor was on the phone with numerous staff to make them understand that the document cannot be certified, it needs to be verified online with the QR code. Absa has now delayed with the payment which needs to be made, as they are backlogged. Every department seems to be backlogged. The frustration of dealing with insensitivity and ignorance from the deceased estates staff, is not something I wish upon any person who loses a loved one. Don't use Absa fiduciary services as their staff are ******** and they do not care about getting things done in a timely manner. They don't bother to follow up if a queue is not being attended to timeously either. They unapologetically tell you that you need to call back in 7 days to see if there is any change. And if no change, they then need to escalate. There is no system to regulate the delays or poor service.
58 replies
17 months ago
FNB Connect extending contract terms
Started a 24 month contract with FNB Connect in November 2022. First debit was on 1 December 2022, so a simple mathematical calculation would deem the final payment of this contract to be in November 2024. However, simple calculations are too difficult for the staff I have spoken to who insist on giving me contract start dates and billing dates which ultimately result in an apparent final debit on the 1st December 2024, making the contract a 25 month billable contract. My app tells me the contract ends on the 30th November 2024, with no further debits due, as well as my mathematical calculation, however, the humans say otherwise. Due to my expxerience with another contract 2 months ago, I decided to stop the debit order for this contract to avoid the battle of explaining and then waiting for a refund. Now I am getting notifications from FNB stating that I have an arrear payment which is due(25th payment) If we add an additional month to every client who has a contract with FNB Connect who is not paying attention to their debits or contractual obligation, how much of money is being gained by FNB Connect from clients? NB, this contract was purely for a device and topup sim with no allocation of credit each month.
56 replies
17 months ago
Inability to Cancel contract - Blocked Email address from their server
Once again I am left fighting to have a contract which has expired cancelled! I have sent 2 emails with no acknowledgement of receipt or action from the relevant department as I still see the contract active on my banking app. This morning I notice that they have blocked my email address on their server as I received a failed delivery notice confirming that my email address is rejected by the server. I still have 2 active contracts with them, I still have a private bank account with them. Do they want me to cancel my products due to this level of service!
53 replies
19 months ago
FNB Connect extending contracts
Started a 24 month contract with FNB Connect in September 2022. First debit was in Oct 2022, so a simple mathematical calculation would deem the final payment of this contract to be in September 2024. However, simple calculations are too difficult for the staff I have spoken to who insist on giving me contract start dates and billing dates which ultimately result in an apparent final debit on the 1st October 2024, making the contract a 25 month billable contract. My app tells me the contract ends on the 30th September 2024, with no further debits due, as well as my mathematical calculation, however, the humans say otherwise. I am quite frustrated at the lack of common sense and unwillingness to be logical about this. If we add an additional month to every client who has a contract with FNB Connect who is not paying attention to their debits or contractual obligation, how much of money is being ********** by FNB Connect from clients? NB, this contract was purely for a device and topup sim with no allocation of credit each month.
53 replies
19 months ago
FNB Connect extending contracts
Started a 24 month contract with FNB Connect in September 2022. First debit was in Oct 2022, so a simple mathematical calculation would deem the final payment of this contract to be in September 2024. However, simple calculations are too difficult for the staff I have spoken to who insist on giving me contract start dates and billing dates which ultimately result in an apparent final debit on the 1st October 2024, making the contract a 25 month billable contract. My app tells me the contract ends on the 30th September 2024, with no further debits due, as well as my mathematical calculation, however, the humans say otherwise. I am quite frustrated at the lack of common sense and unwillingness to be logical about this. If we add an additional month to every client who has a contract with FNB Connect who is not paying attention to their debits or contractual obligation, how much of money is being ********** by FNB Connect from clients? NB, this contract was purely for a device and topup sim with no allocation of credit each month.
0 replies
21 months ago
Pathetic service delivery and processing of claims
I had an accident in December 2022 which FNB insurance covered. However, to date- I have not received my excess refund, despite sending them all the 3rd party claim details and following up with the 3rd party claim correspondent about finalising of the claim. I was told that FNB had not even made contact with them and are also frustrated because they are waiting to finalise the claim. I received an email, after following up with Dewald van Schoor on the 6th Feb 2023, that he has forwarded my email and all info to the legal dept for them to recover the funds from 3rd party. To date, no correspondence has been received or contact from the legal dept or FNB. FNB insurance is the worst insurance to deal with. I work in the insurance sector, and have never had worse service than with FNB insurance.
172 replies
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1 Star
25 (75.75757575757575%)